No email confirmation, no response when I questioned the order, and definitely no glasses! Luckily I paid via paypal so it was easy to get a refund.
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Lees wat reviewers zeggen
Ordered fit over glasses, but , unusually did not receive email confirmation. Telephone chase after 4 working days, got straight through to Max who confirmed order had been sent. Parcel arrived later... Toon meer
I ordered a pack of three reading glasses. Incredibly good value for money. The only downside was that I didn’t receive an email confirmation but they came in good time. They had been delivered but co... Toon meer
I ordered 2 pairs of reading glasses over a week ago. Other than an order confirmation I have not had any indication when or if they have been sent, despite taking payment. There is no response to tel... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Just Glasses offers a wide range of high quality Reading Glasses UK, Sun Readers, Clip on Sunglasses, Sunglasses and Computer Glasses for Men & Women.
Contactgegevens
Verenigd Koninkrijk
- just-glasses.co.uk
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Glass cleaning cloths. Good quality and price, quick delivery
Only ordered some cleaning cloths for my glasses as they had a good price for these even including delivery charges. They arrived quickly, and are actually very good quality. Cannot comment on other products, but for this I believe I got a very good product at a very good price, and quickly. Amazon had all sorts of crappy ones and way more expensive.
Exactly as advertised
Really pleased with these ,I can’t read anything without glasses so I ordered some reading glasses in 3.5 and they are just perfect for me ,no more struggling to read plus they look nice too and for this price they are an absolute bargain ,will definitely buy again .
Terrible service
Terrible service. No notification of delivery. Been waiting over a week for a pair of glasses. Checked tracking and apparently, they were delivered three days ago. They have not been delivered. I definitely won't be using Just Glasses again. There are plenty of other options and cheaper.
Santa Claus Isn’t Dead!
Don’t wait or ponder if these products are to good to be true, just buy them to meet your needs!
Get better or just don't bother
Ordered some reading glasses 10 ago and still not arrived. Emailed just glasses enquiring as to where they are and have received no response. I believe evri (Hermes) are supposed to delivering them. Good luck with that, I hear you all say! Poor customer service. And why evri?
Do not touch this company
Do not touch this company they send children-size glasses to adults and then they DO NOT HAVE A RETURNS POLICY. even though they say you have 14 days you do not you are just throwing money down the drain. I am planning on taking them to small claims court.
First time using this company and was…
First time using this company and was very impressed with their professional care and attitude.... my order was processed very fast by Just Glasses but lost by Evri UK and upon speaking to the staff at Just Glasses a replacement was dispatched immediately to me. Great service.
I've always had a fantastic pair of…
I've always had a fantastic pair of glasses supplied by this company. Have purchased numerous pairs of glasses and always impressed by the purchase experience, "faff free" website, speedy delivery, quality product, and most importantly exceptional customer care, as displayed recently when a small problem was reported.
No quibbles just a replacement pair sent out FOC
Not impressed
I ordered 2 pairs of glasses and using PayPal. But had no confirmation of the order from Just Glasses so after 5 days of waiting I emailed asking what stage my order was at. I didn't recieve a reply so on day 7 I tried phoning them but each time got put onto an answer phone. So if you order anything don't expect any communication. Day 8 would you believe the glasses arrived. So I opened the first pair
Fine . Opened second pair and one of the lenses fell on the table. I have managed to put it back in. But not impressed 😕
Great quality and value
Great, easy to navigate website . Ordered two pairs of glasses, one reading pair and sunglasses.
Slightly concerned didnt receive order confirmation as payment taken by Worldpay . However both pairs arrived, well packaged, within 2 days of ordering complete with protective cases.
Great quality and value.
I ordered 2 pairs of clip-on sunglasses…
I ordered 2 pairs of clip-on sunglasses from this company. One of them was said to have flip-up design in the description. When they arrived this one did not have the flip-up design. I complained to the company but received no reply, not even an acknowledgment. Be wary.
Luv the glasses I received from them
Luv the glasses I received from them. Unfortunately I have had to return 3 pairs because of the arms coming off. They have been very helpful and replaced the glasses immediately. I think it is just a design fault with that peticular style as the pins come loose. They have got a similar style with a different fixing design. The quality of the glasses in generalis really great. Not sure if they've had other customers with the same issues. All in all really great company to deal with and great looking glasses.
Cheap and nasty, un-contactable
Cheap and nasty glasses that were like looking through a goldfish bowl. Can't return them as they won't answer my emails, won't answer the phone, and don't return my calls from the voicemail messages. Oh and their facebook page is full of complaints that they've ignored.
Had to open a paypal dispute, so will have to wait and see if that gets them moving!
Polite friendly efficient staff and…
Polite friendly efficient staff and excellent value glasses 😊
Had a query on my order also chasing…
Had a query on my order also chasing delivery. Sent several emails and left voicemail messages. No response at all. Have had to contact Paypal. Give this company a very wide berth.
Have been looking for some time for…
Have been looking for some time for clip on sun glasses, so was really pleased to find them on Just Glasses. Delivery was prompt, and even when a pair didn't arrive, Just Glasses were quick to replace them.
Highly recommend
I have bought many pairs of glasses…
I have bought many pairs of glasses from Just Glasses, quick delivery and quality spectacles. 👍🏻
Found Just Glasses on line and ordered…
Found Just Glasses on line and ordered some cheap reading glasses as for me these are "perishable" items which hang round my neck most of the day and regularly catch on things. The glasses were well made and light weight, but eventually screws worked loose. So, I went for some non-folding titanium armed ones. These are great, lighter still, strong and flexible with no moving parts. When eventually I broke them by sitting on them in the car, Peter even offered to replace the damaged glasses free of charge. That's what I call great service & I shall stay with Just Glasses for the foreseeable future.
Great customer service
Great customer service, thanks Max! Glasses look good and feel comfortable too.
Glasses seem OK, but …
Glasses seem OK, and reasonable value. But they sent the package with insufficient postage, so I had to pay £2.50 extra to Royal Mail to receive it. No reply from Customer Services to my email. This seems a common issue.
Edit: In response to my review, I have just received an email from Max at Just Glasses apologising for the error, and offering a refund of the excess postage.
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