Justdial Reviews 

Extremely disappointing and unethical experience with Justdial. Their representative Gagan(9811210136) misled us into renewing a service we had clearly refused to continue by falsely claiming that the e-mandate cancellation process was required. This appears to have been a way to push the renewal to meet sales targets.

Lying to customers to secure renewals is unacceptable and completely destroys trust. After taking the payment the representative became unreachable which makes the entire experience even more pathetic.

I demand an immediate investigation into this renewal and a full refund of the amount charged without our informed consent. Justdial management needs to review this representative's conduct and take appropriate action.

Businesses deserve honesty and accountability not misleading sales tactics and silence after payment. Justdial is losing customer trust because of such practices and I strongly urge other businesses to exercise caution before purchasing its services.

Really very worst customer care service. No one picked a call and no response after service. They saw my text also. But still I didn't no call. I used just 1 month only. I paid initially 6k down payment on Aug 28.and after the team asked the 1st month payment 3k on aug31. Totally I paid 9k. But I got the leads and account activate date on 1st September. So there is no proper leads alsom so, I raise complaint. Then again they take 2nd payment 3k in my account. Totally I lost 12k. So i reached the customer support. No response very bad service. Now I asked the team for cancel and need my fund back. But they didn't anything.

High scammer. I used just only one month but Total lost amount 12k.

Think twice before taking a Just Dial subscription.
I took a paid Just Dial subscription, but the services promised by their sales representative were never delivered and my business got no benefit. Their agents don't pick up calls or reply on time.
The biggest problem is the ECS auto-debit. Money is deducted on the 10th of every month. When I asked to cancel because I wasn't getting any service, they refused. They recover the amount as if it were a loan EMI, and if an ECS bounces, they keep presenting it again, so I end up paying bank penalties.
Based on my experience, I would advise other business owners not to take a Just Dial subscription. If you must, get every condition in writing first, especially the lock-in period and how to cancel the ECS mandate.

Fodo log fodo service 10 sall se register kiya hoya hai maine last package 2024 mai liya tha 3 sall ka 2026 mai 2 sall mai hi kehte ismai bost lagwalo update karwalo drame karne lag gye chor hai justdail wale maine season time par enquiry aane band hogye din mai 20 phone call aane lag gye update karwalo pehle jo 3 sall ke paise liye the oska kya chor hai justdail wale chandigarh staff to khas kar

I took this service with the clear expectation that I would receive relevant and genuine leads from customers looking for Vastu-related services. However, despite paying the service charges and continuing to pay the monthly EMI, I have not received any meaningful business or benefit from the service.

My major concerns are as follows:

The leads provided to me are frequently irrelevant to my actual Vastu service category and business requirements.

I have not been able to generate even a single genuine business opportunity from the service.
The service and lead quality do not appear to match the expectations created at the time of sale.
At the time of taking the service, the sales representative made several suggestions and assurances regarding the potential benefits. However, after the service was activated, the actual service experience has been very different and disappointing.
I have repeatedly faced difficulty in getting proper support and satisfactory responses regarding the poor quality and relevance of the leads.
I have already raised my concerns through email, including communication with the consumer forum/customer grievance-related email address, but the issue remains unresolved.
I am continuing to pay EMI every month for a service from which I have received virtually no business benefit.
I would therefore request you to investigate this matter seriously and provide me with a written resolution.
In particular, I request:
A detailed explanation of the service delivered to me and the leads generated under my package.
An explanation as to why leads outside or unrelated to my selected Vastu service category have been provided.

A review of the representations/commitments made by the sales representative at the time of purchase.

Appropriate resolution regarding the amount already paid and the remaining EMI/service obligation, considering that the service has not delivered the expected relevant leads or business benefit.

Immediate corrective action if the service is to continue.
A written response to this complaint within a reasonable time.
I have retained the relevant records, including payment/EMI details, communications, emails, lead information, and other documentation relating to the service. These can be provided as evidence if required.
I would prefer to resolve this matter directly and amicably. However, if the issue is not satisfactorily addressed, I reserve my right to approach the appropriate consumer grievance authorities and other competent authorities for further resolution, along with the supporting documentation.

⭐ Very Poor Service & False Commitments – Extremely Disappointing Experience with Justdial

Our experience with Justdial has been extremely disappointing. We paid for the services after receiving several commitments from the concerned representatives, but many of those commitments have still not been fulfilled.

The ESC amount was deducted from our account on 19 September 2026, but even after payment, a significant portion of the promised work remains incomplete.

Our major concerns are:

Not a single badge has been activated on our profile.

The promised Badge/Trust Seal is still not visible.

Our existing website has not been linked, despite being assured that it would be.

We are now being told that the existing website cannot be connected and that we need to provide a new domain and password. This is completely different from what was communicated before payment.

Our JDRR certificate has not been provided and there has been no proper update.

Our company logo has not been updated.

Our catalogue has not been updated.

The website has not been properly updated or linked.

We are receiving irrelevant and poor-quality leads that do not match our business requirements.

Support tickets are being closed without properly confirming with us whether the issue has actually been resolved.

The most frustrating part is the lack of communication after payment. We have been trying to contact Mr. Mumlayam, Mr. Sukhwinder and Ms. Meghna for around 15 days, but our calls are not being answered and our emails/messages are not receiving proper responses.

We have also approached the complaint/support team, but unfortunately, we have not seen any meaningful action or resolution.

Our concern is not simply about the service being delayed; it is about commitments made before payment not being fulfilled and the lack of support afterward. The difference between the promises made to us and the service actually delivered has been extremely disappointing.

We expected professional service, proper communication, relevant leads and completion of the committed work. Instead, our experience so far has been very frustrating.

Justdial needs to seriously improve its post-payment support, accountability and communication with customers.

Based on our experience, we are extremely dissatisfied with the service provided and would advise potential customers to carefully verify all commitments in writing before making payment.

I was taken subscription. As they told after live 10 to 15 days you will get the lead and so many promises they given .
After payment in next day zawed not receiving the call . He is the one of the best employee, every day and every time he is in meeting, or in medical emergency, or in lunch . After that again he is in meeting. I think is so seriously about work and not receiving the calls of customer. whith him one more person is there I will expose later.

Till now i didn't get any leads . So I request you all if you are investing the money kindly kindly check the review. It's my fault I have not checked the review properly as they saw me the review. I trusted on that .

Very bad experience with Justdial. Not trustworthy at all.

They call customers repeatedly, even during busy working hours, which is extremely disturbing and inconvenient.

We also faced an issue with the deposit amount, which was not properly adjusted or utilised for the additional 2 months of service.

Another major concern is that the managers sometimes provide incorrect or misleading information to customers just to proceed with the service. This creates a serious trust issue.

Overall, our experience with Justdial has been very disappointing. I would strongly suggest customers carefully verify all terms, commitments, and payment details in writing before making any payment.

JUST KEEP DIALING, doesn't matter whether people give consent or not.

They are just fraud, worst employees
Each employee is worst
Always misguide customers and very rude .they dont pick call or response
When we have to cancel the package they dont do that and give stupid excuses

Good service

Giving this review because there is no other option. Very much disturbing in day to day practise. Even they tell take life time subscription and again they come for another subscription. If we stop subscrtion they change our business adress n business names, owners name. This company is not ehical.

I am a Sr.Consultant for Life and Health Insurance and Investment since 2003 and an MDRT MEMBER.

I have been subscribed to JUST DIAL for a long time and on 14/06/2026 again I subscribed a good amount and this is my second review and is an Organisation which is looting nothing but a DAY LIGHT ROBBERY.

NO Senior Executive has tried to call or contact and the Marketing Executive or Mangers do not take any responsibility other than getting subscription.

I have subscribed for my Insurance Business but till now not a single Good prospect is found and 99% or useless and Marketing calls. Also the habit of just dial is fooling people like me and inspite of many suggestions given have not been implemented.

Worst organisation in my Experience.

very very bad service. service activate karne mein ye log monhts kharab kar dete h. inke agent paise leke job chod dete h .

This company is a top-level fraud. Once they start any kind of subscription, which they call an ECS service, no matter how much you try to stop it, they do not listen, ignore you completely, and keep taking your money. Do not trust a single word they say and stay away at all costs.

एकदम खराब सर्विस आहे एकदा पेमेंट झाल्यावरती परत फोन पण उचलत नाही आणि त्यांचा माणूस फक्त सांगत राहतो करतो म्हणून व्हाट्सअप वर पण करत काहीच नाही.

मी मनापासून सांगेल की कुणीही या जस्ट डायल कंपनीला बळी पडू नये.

⭐ 1 Star

Very disappointing experience with Justdial. The service did not meet my expectations, and the support was not helpful in resolving my concerns. Communication was poor, and I did not feel that my issue was taken seriously. Overall, I am not satisfied with the service and would not recommend it based on my experience.

**Very Disappointing Experience with Justdial – Business Owners Please Be Careful**

We took a Justdial business connection for **Voax Tours & Consulting, Kochi**, after being approached by their sales representative **Joyal**. Based on the explanations given regarding the benefits, leads and services, we decided to proceed.

Unfortunately, our experience after making the payment has been very disappointing.

**Our major concerns:**

• **Sales commitment:** Before taking the connection, we received repeated calls and explanations about the benefits and expected leads.

• **No proper support after payment:** Once the payment was made, getting a response from the concerned representative became extremely difficult.

• **Salesperson not responding:** The person who convinced us to take the connection, **Joyal**, is not properly responding to our calls/messages and has not visited our office to understand or resolve our concerns.

• **Automatic bank deductions:** Our bank account has been linked for automatic deductions, and approximately **₹3,000 is being deducted**, while we are trying to cancel the service.

• **Difficulty cancelling:** Despite our attempts to contact the concerned people, we have not received proper assistance or a clear resolution for stopping the service and further deductions.

• **Lead quality concerns:** We have received several enquiries/messages that appear to be spam or very low-quality leads.

• **Spam numbers:** When we tried calling some of the numbers back, the calls were either not answered or the numbers were showing as **spam/reported numbers**.

• **Concern about lead generation:** Some of the enquiries have raised concerns for us regarding the authenticity and quality of the leads being generated.

• **Big difference before and after payment:** The level of communication and assistance we received before taking the connection was completely different from what we experienced after payment.

We understand that no advertising platform can guarantee that every lead will become a customer. Our concern is about **transparency, lead quality, customer support, cancellation and continued automatic deductions despite our attempts to stop the service.**

**Our sincere advice to other business owners:**
Before taking any Justdial paid connection, please:

• Get all sales promises in writing.
• Understand exactly how leads are generated.
• Verify the payment and renewal terms.
• Understand the automatic debit process.
• Ask clearly about cancellation and refund procedures.
• Keep all WhatsApp messages, emails and payment records.
• Make sure you have a proper contact person for support after payment.

We are sharing this review based on **our actual experience** so that other small businesses can make an informed decision and avoid getting into a similar situation.

We hope Justdial management will take this seriously, contact us, stop the unwanted deductions and provide a proper resolution.

Worst business. Scam you in broad daylight. Initially they charge you for 3 months and then very next month they will charge you another EMI. I took for growth plan which is showing no. 1 rank as per the keyword in Lucknow City. Total leads I received were 9 in 30 days, out of which 7 were fake leads. its just surprising why this business is looting so many and still working.

Very disappointing experience with Justdial. Honestly feels like we were misled and there was no transparency at all.

I purchased a plan from Justdial recently. The plan was explained to us as a monthly payment based plan. I was already not very happy with my previous experience with Justdial, so I was not really interested in taking another plan but the sales person convinced us.

He clearly told us that we just have to pay 2 months payment upfront and once the payment is done our listing will be live with the verified and trust badge within 24 hours. Based on this commitment we made the payment.

But after payment, the story started changing.

On the 2nd day he told us there is some server issue. Then on the 3rd and 4th day he said it will take another 48 hours. After that suddenly he told us that our auto payout has failed and another payment will be deducted.

We were honestly shocked because nobody told us anything about this auto debit before taking the payment. We were clearly told that we need to pay 2 months upfront. When we questioned him about this, then he told us that another auto debit will happen in the coming 20 days.

This is completely not acceptable. If there was an auto debit or any other payment condition, why was it not clearly explained before taking the money? We would have atleast made our decision after knowing everything properly.

We asked for a refund because this was never communicated to us properly and we felt the whole thing was not transparent.

Then we got a call from his manager and she said that he had already explained all this to us on the call. Seriously? Is this how companies work? Important payment terms are just told verbally on a call and there is no proper documentation or confirmation?

If it was actually communicated clearly we might have still purchased the plan, but the way everything was handled was very unprofessional and it has completely destroyed our trust.

The manager also told us that someone from Justdial support will call us and resolve the issue. Its been almost a week now and nobody has called us. We are trying to contact them but now they have stopped answering our calls properly.

And the worst part is the attitude of the salesperson. When we questioned him about all this, he literally said "jo ukhadna hai ukhad lo". This is the kind of response you get after paying money to a company?

Very disappointing experience to say the least. We had actually given Justdial another chance even after our previous experience, but this has made our perception of Justdial and Reliance very bad.

We are now seriously considering taking this matter to the consumer forum because we dont feel this is the right way to deal with customers.

My advice to anyone taking a Justdial plan is please get every single thing in writing before making the payment. Dont just trust what the salesperson says on call because later they can simply say that everything was already explained.