Called for a dryer repair. Tech arrived within hours of call, that was awesome. What wasn't awesome was being charged $65.00 for a wire connector for the heating element. An item that I'm sure the... Toon meer
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Lees wat reviewers zeggen
Annual boiler service by Shane revealed a leaking flue. Part had to be ordered - only took a few days. Paul fitted it within a few days. Both engineers exceptionally helpful and efficient. N.B Glo... Toon meer
Bedrijf heeft geantwoord
Just crap - but then fixed! Booked, took payment, sent texts reminding me when they were coming - then never turned up and zero communication. Then - next morning, phone call with apology and trade... Toon meer
Bedrijf heeft geantwoord
We had a new shower fitted in our family bathroom. The whole process was very straight forward. Vas came and assessed the issues we were having and gave us advice on what tiles and shower fittings wou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Reparatieservice voor huishoudapparatuur
- ook in
- Elektricien
- Klusbedrijf
- Loodgieter
- Timmerman
- Verwarmingsinstallateur
Over JustFix
Geschreven door het bedrijf
Welcome to JustFix! Your home’s new best friend and a simple way to manage home repairs and maintenance. We offer peace of mind and a whole new approach to home repairs by seamlessly bridging the gap between homeowners, tenants, landlords and an array of certified tradespeople.
We provide tradespeople you can rely on, no matter the job. We take away the stress and can transform the way you manage and maintain your living spaces. Our JustFix promise means that all fixes have a 12 month guarantee which means what we fix, stays fixed.
We can fix just about anything around the home from electrical, plumbing and white goods repairs to handiwork, locksmith services, and many more. If you have a pressing emergency or an odd job that’s been lingering on your to-do list, JustFix is here to help.
Services
Contactgegevens
128 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- 020 8126 6222
- mail@justfix.app
- justfix.app
4,3
Uitstekend
189 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Quick but ineffective
Hassle free to book, however that is my only positive thing to say. The tradesman didn't do an effective job and we were left with a dishwasher door that didn't open all the way. Upon telling this to Justfix, they said they would rectify, with another 2-3 hours work plus parts (original was 3) which I said was too much. They said they would speak to their manager and get back to me, but they never did. I got another carpenter to come and rectify the job and they agreed just fix hadn't done a good job. They managed to fix it cheaper than Justfix even after justfix offered a discount. In total it would have been over £700 to install an integrated dishwasher door and remove the old kitchen cupboard, which was excessive. I was quoted £250 elsewhere, but I went with Justfix as they could come the next day. I wish I had been patient and just waited. Would not recommend.
19 november 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Cat,
Thank you for taking the time to offer feedback regarding your experience with JustFix, your journey is so important to us and we are vey sorry to hear that you were unhappy with the service provided on this occasion.
We would be happy to discuss the matter further with you for transparency.
Many thanks.
Very best wishes,
JustFix Customer Care Team
A Mixed Experience
The fixer identified the issue and said they need some parts. JustFix promised to let me know what parts they will need and how much it will cost to fix, which unfortunately never happened - I gather there was a technical glitch on their end. I was at least refunded the cost of the original appointment, so would be willing to try JustFix again in the future
28 november 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Mr Collings,
Thanks for taking the time to update your review to reflect the fair treatment you received following a technical glitch on our side.
Once again, we are so sorry that your experience wasn't A-1, as we would fully expect it to be.
We look forward to hearing from you and helping you successfully in the future.
Very best wishes,
JustFix Customer Care Team
i wish I could find a repair company…
i wish I could find a repair company that was reasonable, arrived and fixed - I know no one is going to carry all parts but after paying for the first hour - £150 it is then a return with a £7 part and another hour to fix so that then takes us to the cost of a new machine that is delivered and fitted for very similar total cost - what would anyone do?? it is just too expensive and really the first visit was not an hour and the 2nd unlikely either, so just paying for dead time.
26 november 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Elizabeth,
Thank you for taking the time to leave a review. We understand your frustration regarding the time taken to repair your machine. As you highlighted the Fixer does not carry all parts and therefore materials needed to be sourced on this occasion.
Your experience and your feedback is so important to us, and we will review how we can improve around this issue going forward.
Best wishes,
JustFix Customer Services Team
No show and no communication
Good at reminding you when the appointment is, not so good at turning up.At £150 an hour you would think they could turn up within a 4 hr window, but no.
Maybe they could communicate that they won’t be coming but no.
Won’t be using again.
2 december 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Mr Lewis,
Thank you for taking the time to share your feedback regarding your experience with JustFix. We are so sorry that you had a lack of communication from our team. This is highly irregular as our team are in constant contact with customers and fixers alike to check the whole process is going smoothly. We can only apologise this has not happened for you, it could have been due to a system error that occurred at the beginning of December.
This is not the experience we wish for you as a valued customer and we would be happy to discuss the matter further with you over the phone.
Best wishes,
JustFix Customer Care Team.
Just crap... then fixed!
Just crap - but then fixed!
Booked, took payment, sent texts reminding me when they were coming - then never turned up and zero communication.
Then - next morning, phone call with apology and tradesman came that afternoon and did good job!
28 november 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Keith,
Thank you for taking the time to update your review.
Apologies once again for the glitch on our system that resulted in a lack of communication from our team.
We are so glad your Fixer attended the next day and everything went well and you were pleased with your Fix.
We hope you will choose JustFix in the future.
Best wishes,
JustFix Customer Services Team
AVOID, the prices are not what the seam
Rating: ⭐ (1 star)
I had a very disappointing experience with JustFix when I booked them to install a home EV charger. Their pricing policy is misleading, and their service leaves much to be desired.
They advertise their jobs as “fixed cost,” but this only applies to the first hour of work. I assumed the worker would assess the job description and photos beforehand and provide a fixed quote. However, that’s not the case. Instead, they begin the job, charge for the first hour, and only afterward provide a quote for the rest of the work.
For context: I was told by my regular electrician (who is currently unavailable) that the job should take about two hours at £120 per hour plus £30 for parts, totaling around £270—reasonable and transparent. But with JustFix, their model incentivizes dragging out the work to increase costs. Hypothetically, they could start rewiring and then quote an exorbitant amount to finish the job. If you decline, they pack up and leave you worse off than before they started.
When I expressed my concerns and asked to cancel the job (which I had only booked an hour prior), I was met with unprofessional behavior. A staff member named Zee began ignoring my messages on WhatsApp after I requested cancellation. To make matters worse, they wanted to charge a £24 cancellation fee despite their pricing policy being unclear and not fully disclosed upfront.
This approach feels exploitative and against consumer rights. I’ve since escalated the issue through my credit card provider and am leaving this review as a warning.
The entire experience with JustFix was a sham. Their unclear pricing policy and incentive structure benefit them and their workers while leaving the consumer at a disadvantage. I strongly recommend avoiding them at all costs.
20 november 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Mr Brady,
We are very sorry you feel that you did not have a good experience with JustFix. We really value your custom and your journey with us is so important.
We deeply regret that we were not afforded the opportunity to attend the job, or help you with your electrical fix. We were raring to go with a Fixer booked out for you.
As a company we try to be as transparent on price as possible. Our prices are clearly stated on our app and on our website.
The big advantage of choosing JustFix is that when a job goes ahead our team are in constant communication with our Customers and Fixers alike, to ensure the whole process goes as smoothly as possible.The customer is consulted and informed of the costing of additional time and materials required, should the job exceed the first hour. The customer is in control.
Sincere apologies you felt ignored. According to our records all your initial questions were answered promptly; and when the original operative you were in contact with went into a meeting, you were responded to by another member of staff within 15 minutes of your message. By which time you had regrettably cancelled your job.
We do have an automatic cancellation fee of £24 in place, which was charged upon cancellation, this is also clearly stated on our website. This was promptly refunded to you following your request.
Hopefully the call from our Operations Manager went someway to help clarify our process and reassure you we are trying to be as helpful and responsive as possible.
Thank you for the valuable feedback you have provided, we will consider how we can improve our service and further hone transparency around cost.
Very best wishes,
JustFix Customer Care Team
The app you need!
Really positive experience with JustFix Ergonomic app with the end user in mind, meant for an easy experience in selecting the service required. Variety of tradesperson available and very efficient service end to end. Great customer service team too. Recommended.
13 november 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Simon,
Thank you for taking the time to leave such a wonderful five star review. We really appreciate it.
Fantastic that you enjoyed using our app and found the whole experience easy and efficient.
So glad to hear you had great customer service too!
We hope you will think of JustFix for all your home maintenance needs in the future.
Very best wishes,
Customer Care Team
Highly recommended
An absolutely professional experience that I haven’t had before from anyone else. I was sceptical as it was a recommendation from a friend of a friend but I wasn’t disappointed with the excellent service I received from beginning to end.
1 juli 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Johnny,
Thank you very much for the wonderful review and the glowing five stars!
Your feedback is so important to us and we are so glad to hear your experience with JustFix was exemplary.
Thank you for the recommendation and the five stars!
We hope you will think of JustFix for all your home maintenance needs in future.
Very best wishes,
JustFix Customer Care Team
The app
I found it super easy to book through the app, within two minutes. I knew an engineer was on his way the following day… It was so refreshing to not have to talk to lots of different people about things I didn’t understand. The engineer came promptly in the morning, was polite, professional , explained everything that he had done, and advised on some potential things I could look to do in the future. What a refreshing way to arrange for a tradesperson to come to your house! All hail JustFix!!
4 november 2024
Review zonder uitnodiging
Antwoord van JustFix
Thank you so much for the wonderful five star review.
Your feedback is so important to us at JustFix and we are so pleased that you found the app super easy to use and the whole process smooth and efficient.
We are really delighted your Fixer was polite and professional and that your overall experience was so positive.
Please do think of us for your home maintenance needs in future.
Very best wishes,
JustFix Customer Care Team
Fantastic professional service.
Fantastic professional service.
Everything was explained to me from a layman's point of view. I would highly recommend them.
19 oktober 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Dominic,
Thank you for taking the time out to leave JustFix such a positive review. We really appreciate it.
Your experience is so important to us at JustFix and we are very glad everything was fantastic for you. Great to hear your Fixer was professional and communicative.
Thank you for the five stars and the recommendation!
Very best wishes,
JustFix Customer Care Team
The most trusted!
If yoy need any work doing around the house and you are struggling to find a trusted tradesman, then look no further. Justfix have trusted and experienced tradesman. I needed an electrician to replace a damaged socket. Justfix sent me an electrician within 24hrs of me enquiring. I would definitely use justfix again.
12 november 2024
Review zonder uitnodiging
Antwoord van JustFix
Thank you for taking the time to leave us such a great review. We really appreciate it here at JustFix.
We are really pleased to hear that your fixer was able to attend swiftly and you had a smooth and efficient service from us.
Thanks for the five stars! We look forward to helping you with all your home maintenance needs in future.
Very best wishes,
JustFix Customer Care Team
100% recommend
They’re really easy to deal with and my problem was sorted so quickly. I’d definitely recommend as they were well-priced and I would use them again.
2 november 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Sarah,
Thanks very much for taking the time to leave JustFix a wonderful review. It is so great to hear that you had a smooth experience using JustFix.
Your feedback is invaluable to us and we are so pleased you found our service efficient and well priced.
Thanks for the five stars! We look forward to helping you with all your home maintenance needs in future.
Very best wishes,
JustFix Customer Care Team
Gio and his team are awesome
Gio and his team are awesome, great service.
28 oktober 2024
Review zonder uitnodiging
Antwoord van JustFix
Thank you so much for taking the time to leave a review for us at JustFix, we really appreciate it.
We work very hard to provide a great service and we are so glad you've been impressed by Gio and the rest of the team.
Thanks for the five stars!
Best wishes,
JustFix Customer Care Team
Easy, speedy, great value
These guys were super easy, friendly and I found to be very good value for money. Would 100% recommend!
8 november 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Ashleigh,
Thank you for leaving us such a glowing review. We really appreciate it.
Thanks for the recommendation & the five stars!
Best wishes,
JustFix Customer Care Team
really great service
really great service. simple to use and and got my lights back on - much cheaper than an emergency plumber
1 november 2024
Review zonder uitnodiging
Antwoord van JustFix
Thank you for taking the time to leave a positive review highlighting the quality of service you received from JustFix. It is really great to hear.
Thanks for the five stars!
Best wishes,
JustFix Customer Care Team
Super easy to use app, great service
Highly recommended company. I'm a landlord managing one property, and when the tenant messaged about a plumbing issue I was able to get on the app and organise a plumber to come early the next day. Good comms from Justfix to keep me updated on the issue and what the costs would be before I agreed the work. Plumber came at agreed time and the work was done to a high standard with no issues since. Made my life so easy and takes the stress out of shopping around for lots of quotes.
15 juli 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Ellie,
Thank you for leaving such a great review for JustFix. We really appreciate your feedback regarding your positive experience.
So glad our team were communicative and we were able to help take some of the stress out of being a landlord.
Thanks so much for the five stars!
Best wishes,
JustFix Customer Care Team
A great service from start to finish
A great service from start to finish, I will be using them again in the future, should the need arise.
5 november 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Pippa,
Many thanks for taking the time to leave a glowing review for us at JustFix.
We are so pleased you found our service smooth and efficient.
We look forward to helping you in the future.
Best wishes,
JustFix Customer Care Team
Excellent service
Excellent service! Would definitely recommend!
1 november 2024
Review zonder uitnodiging
Antwoord van JustFix
Thank you so much for your five star review!
We are so glad you experienced an excellent service from our team. Thank you for the recommendation too.
Very best wishes,
JustFix Customer Care Team
Friendly and responsive
Initially upset that they had no way to change an appointment, and they didnt detail how to do that. However they got back to me from an email and were very helpful and have changed my date.
5 november 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Mark,
Thank you very much for your positive review.
We are glad you found our team friendly and responsive and we are so glad any problems you may have had initially were swiftly resolved.
We look forward to helping you in the future.
Very best wishes,
JustFix Customer Care Team
Justfix - excellent service using local people
Used JustFix for guttering and it was an excellent service. The App was quick to use once set up and it was handy to pick my own date. The person who arrived to do the work was very professional and the repair was great. Will definitely use JustFix for all home jobs. It’s great to use local tradesmen.
1 september 2024
Review zonder uitnodiging
Antwoord van JustFix
Dear Jennie,
Thank you so much for choosing JustFix and for leaving such a positive review for us. We are very grateful.
So glad your Fixer was prompt and professional and did the work to a high standard.
We are over the moon you will use JustFix for all your home jobs in future. Thank you for the 5 stars.
Best wishes,
JustFix Customer Service Team
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