Kaguyasu Australia 

I’m extremely disappointed with my purchase. I bought the outdoor bar table and stools back in June, and despite the long wait, they didn’t arrive until late October, I was genuinely excited to finally receive them.
Now, just seven months later, the bar table is already rusting. The feet are completely rusted out, and the black paint is fading and running. This is incredibly frustrating, especially considering how well the set has been cared for and that it has only ever been cleaned with warm water.

For the price paid, I expected far better quality and durability. This is not value for money, and it’s very disheartening to see the product deteriorate so quickly.

I contacted Kaguyasu to let them know, they told me to get sandpaper, sand it back and repaint. Absolutely shocked didn’t think I would have to fix it so soon give the price it cost me.

Reception Desk arrived damaged . Under Australian consumer law - they are meant to replace, refund or repair . They did none of those . You couldnt talk to anyone . It was a terrible experience. Never again .
I would strongly recommend to NEVER EVER use this company. I actually have applied to Fair Trading to try and get this resolved because this company just ignore email after email. After sending about 20 emails they offered 10% refund which is not good enough, I am entitled to a replacement or refund which is what I asked for .
Deceptive behaviour by this company , stay clear of this company .
The response they have written below is absolutely fabricated - they would NOT replace the reception desk or refund , it wasn’t a tiny surface scratch - the entire reception desk had pieces completely broken away . 10 per cent partial refund is unfair - o am left with a faulty reception desk .
It wasn’t a $200 item - it was just under $2000.00
Very dishonest company to deal with and I will NEVER use them again .
The lies below with their responses are ludicrous & lies .

Liars, terrible service and communication, misleading and deceptive advertising. We ordered a desk worth over $3,500 on the 31st of October 2025, its now the 16th of January 2026, still no sign of the desk. They repeatedly lie on the phone and via email, saying the delivery is on its way, but that is not the case. They are also misleading and deceptive with their advertising on their website regarding delivery times. Based on other reviews I've just read, the quality of their products do not match the descriptions on their website either. I've reported them to Consumer Business Services as well as the ACCC today. My son is also a lawyer, so we're taking this terrible organisation to court, to stop them from ripping off more people.

Terrible quality. Took so long to make. Finally arrived, cracks in wood. They attached plugs for lights not compatible for Australia, included adapters that don't work, and the custom logo fell off. Wish i never made the purchase. Thousands of dollars wasted.

Terrible, do not shop here. the quality is terrible. the shelf can barely even stand. let alone hold any items. it wobbles like crazy and its incomplete. no headboard so the cupboard is open at the back haha. customer service is also difficult to, it appears to be a chinese company, that gets supplies from china. the delivery times is also up to 3-5months.
They will not offer refunds even if the item has issues and defects, dont even try.

Edit:
Order AKA1670, please send refund if you are being genuine. Thank you.

WARNING – DO NOT BUY FROM THIS COMPANY

I purchased an item worth $370, and it is without a doubt the dodgiest product I have ever received. The customer service is absolutely non-existent — emails are ignored, issues are brushed off, and even after providing clear photo evidence of the fault, they refuse to take any responsibility or offer a proper resolution.

The representative, Archer, continually delays responses and avoids accountability. After reading countless similar complaints, it’s clear this company has a pattern of poor service and dishonesty.

Save yourself the frustration and money — this website is a complete scam. You’ve been warned.

My employer purchased reception desks from this company believing that they were great quality, how wrong we were. Chinese flat packed garbage, half the pieces were either missing or damaged! Will definitely be warning everyone about this shotty company and their poor customer service. Gone are the days where you pay top $ for a quality product, absolute scam.

Fake company. Not up to Australian Standards. Should be investigated for fraud. Steer clear unless you want to be disappointed and ripped off. Won’t be purchasing again. Cutting my losses.

Absolutely shocking! Purchased desks and office furniture for our business and they are useless. Awful quality and the customer service is non existent. I’m convinced they have forged their positive reviews

I purchased what i was hoping would be 2 x reception desks that would last a lifetime. Instead i was met with complete and utter JUNK.

Two desks that are different to one another, missing parts, different shapes, parts do not align, drawer runners missing, different colors to whats shown online, damage to ALL surfaces, incorrect color, stickers for another company sent mistakenly to me, exposed fasteners, incorrect instructions, dimensions were so askew that the drawers literally fall out when pulled on, different drawer knobs for the same desk drawers, a 4 kilo bag of fasteners where you only require 1/10 of them leaving you scratching your head.

I was even given a small clay crayon to "fix damaged surfaces"??

Once the first desk was opened i literally recorded myself unboxing the second desk from scratch only to reveal a crazy amount of dents scratches and damage direct from the company. (which Kaguyasu Australia blame on shipping).

I had my lawyers talk to them and all they did was pretend they didn't receive correspondence and dance around the fact that they supply hardworking Australians a putrid product. Archer - you should be ashamed in the company you work for and disgusted in yourself - have some integrity. In the end, i expect no less from a cheap Chinese company using a false website as a front for a genuine Australian Business.

Don't be fooled, they only thing Kaguyasu Australia can do well is make a website which inaccurately depicts a product they don't sell.

After two weeks of dancing around a refund Kaguyasu Australia never intended to issue, i hope your company enjoys dealing with both NSW Fair Trading and the upcoming formal legal proceedings.

Ta :)

Purchase made around 29.4.25 with 6-8 weeks delivery promise. Received the product after follow ups around 30.7.25 i.e. 3 months and not what was promised. Full amount taken upfront so your money is locked in for the whole period of delivery. This is not fair to customers and especially when timeliness are not fulfilled.
The hardest part of this purchase is assemblying the product. I've bought many of such DIY desks here in Australia and you've a clear step by step approach with accurate guidelines to completion. This one is way off the mark. A professional, will still struggle to pit this together in my view.
As many have said, the guidelines provided through few photos on a 2 page print are only helpful to put parts of the base together. Even that, you need to think through a lot to be able to do it. Some of the parts didn't have requisite nuts fitted in the panels that can hold the bolts provided as described. Reported the missing parts but was met with consistent silence. In the end, I just had to do with the best available to mount the base.
The real challenge was putting drawers etc together. Aside incorrect and poor labelling, there are holes in places which pose challenges in fitting together i.e. whic one goes where. After a lengthy struggle and several mistakes with holes in different many places in fitting them together based on photos, i managed to put them together as best as I know how. Few crooked layouts in the finishing but there's no other way as the customer service stopped and business whatsapp contact vanished from my screen - couldn't chat any longer with someone who used to respond sparingly on my ongoing challenges.
The whole experience is very negative especially in assembly. It's way too difficult as there are many pieces but labelling is poor, guidelines inadequate and you'll need to figure out a lot. A video was sent to me via whatsapp. It helped a bit but I was stuck in many places as it was a very simplistic visual presentation when fitting the drawers.

I ordered a desk from Kaguyasu Australia and the experience has been incredibly disappointing. The instructions originally stated there should be 23 panels, but I received only 22. When I contacted customer service, I was repeatedly told to “just build it as per the instructions” – despite me sending clear photos showing the issue.

Eventually, I was emailed new instructions saying there were actually 24 panels, but with major contradictions: panel #15 doesn’t exist, and #16 and #17 are the same piece. I was told again to rebuild, even though the panels provided had no holes where they should have, making assembly impossible.

When I requested a refund, the service team insisted there was nothing wrong with their product and that I was simply in the wrong. I was even told I’d receive a call from the manager — a call that never came. I spoke to the service team again on the 20th of September and was assured that the manager would call.

At every stage, their response was dismissive and unhelpful, leaving me feeling completely gaslit.

I can accept that companies make mistakes. What I cannot accept is being blamed for their errors, denied a refund, promised a manager call that never arrives, and told to follow instructions that clearly don’t match the product I received.

I have spent 7 hours trying to rectify the problem but they still refuse to provide a refund.

Avoid this company. They do not take responsibility for their mistakes, and they will not support you if their product is faulty.

*DO NOT PURCHASE FROM THIS SITE* I ordered a reception desk 15 weeks ago, apparently 'still on hold by customs' I have attempted to call the phone number on the website, disconnects after one ring, I have emailed multiple times for a full refund, the standard reply I receive is 'still on hold by customs' with no acknowledgment of refund. I have lodged a complaint with the ACCC but I warn you, do not purchase from this company.

AVOID AT ALL COSTS!! This is by far the worst experience i've ever had dealing with a company. Purchased a reception desk for $1300. Got sent the WRONG panels, the WRONG instructions and the panels were all damaged. The product was NOT fit for purpose, was NOT as advertised and overall the quality was terrible. I cannot stress enough how terrible the service is too. 30 emails and 4 weeks later they argued and refused to refund the product even when it was damaged and the wrong product was sent!!!! Disgusting behaviour and i the website reviews are clearly fake!!

Avoid at all costs, i cannot stress enough how terrible this company is. The products are absolutely terrible, the support is non-existent and they advertise a premium product?? AVOID!!! SCAMMERS!!!

Do not buy from these people, bought a reception counter and ordered 1200mm unit, received 1000mm instead. Tried to call, no answer, tried to email, no answer. Will not fix their mistake, lady called Sarah. Terrible terrible service, 1 month later still not replaced and no answer from 'Sarah'.

Bought this reception desk and it’s good. Has decent storage space, and my colleagues like it as well.

I bought a movable table, and the color is very nice. It can be placed in my living room or bedroom, and it can be adjusted in height according to the location. I recommend it!

This was the worst company I have ever purchased from, the pictures they have on their websites do not reflect the furniture you actually receive. It took 6 weeks to get to me and when it arrived it was a cheap MDF flat packed piece of rubbish. When I tried to return it for a refund, they would not take it back. I wont be purchasing from here again.

in response to your Reply, that is not what happened, you never once offered to take the product back, you never said the photos are not clear and we will replace the damaged parts, you said sorry you are disappointed and offered a 10% refund. The photos on your website completely misrepresent what you actually receive. Regardless of lighting. Anyway writing this off as a bad joke and will learn from it. Thanks :)

Kaguyasu’s products met all my needs for the reception area of my skincare clinic. Amazing!

Beautiful desk, perfect for the space. The team at Kaguyasuau were very helpful and communication was excellent throughout.