Excellent service, sorted the return via the app and my analyser was returned the following day . Well done Kane, all sorted for another year ! JOHN

Very quick turn round

The service was fantastic.
The turnaround time was fantastic.
Unfortunately communications a tad poor.
Received the black 358 set up to send to a printer and we use our iPhones and iPad.
We had to use google in the end and it was so simple.

Great communication and turn around of my analyser (sent in for recalibration).
Great service from initial call to return.

Thank you

Mel - Director
5 Star Plumbing & Heating Ltd.

Very fast and efficient service kept me in the loop the whole time from receiving my analyser to return

Great service quick and efficient

ANY GAS ENGINEERS LISTEN TO THIS BEFORE BUYING.

This company is horrible.
They will lie to you to get sales. They block every company from calibrating their equipment. (The only company in the uk to do this) you loose the right to shop round or get it down locally.
They charge extortionate prices which rise fast every year.

Currently I sent my analyser in with gas leak detector and personal Co alarm. I paid £214.80 to have the equipment checked as calibrated but they sent only the analyser back.

At first they denied having any other equipment. Then they changed it and said I have to pay around £230 MORE ON TOP if I want my equipment back
Costs I was not told about or expected
When I brought the gas leak detector at the birmingham show they told me to simply send it with the analyser each year

I called to complain. And was spoken down to. Told basically tough luck and the person put the phone down on me.

I called back and spoken to a guy who promised to look into it and call me back that day. That wa a last Friday. It’s now Tuesday. And NOTHING

IT SEEMS THEY HAVE STOLEN MY EQUIPMENT worth £100s Unless I pay £100s to get it back

I’m absolutely fuming
I will never ever buy from this company ever again and I STRONGLY RECOMMEND NO GAS ENGINEER DOES EITHER

BOYCOTT A COMPANY LIKE THIS
I’m contacting trading standards about this company. They cannot be allowed to block local calibrations and shouldn’t be allowed to hold us to ransom

Discussing behaviour and discussing treatment

Can't fault service.
However free returns label was not given as an option so had to pay for postage. I spoke to customer services who confirmed this has happened to other customers and they wouldn't refund my postage and asked me to lodge a complaint. I lodged a complaint without success. This service is extremely disappointing due to the cost of recalibration/service and the hefty price increase from last year.

Everytime I send my device to Kane for calibration, it comes back clean with fresh filters etc. This time the screen had a few lines of pixels missing that I never mentioned to them, it came back working perfectly so they fixed it without asking for an extra charge. Any staff that I've had dealings with over email or the phone have been really helpful. I used another brand for years beginning with A and sometimes they would have the analyser for 2+ weeks and would always find something that needed replacing making my bill higher. If the device fails between calibration, the will fix it for free. Really great service. Thanks

It was so easy to navigate the web site!
I had no problems what so ever and the whole process took about 10 minutes.
Well done Kane International!

Good service

Fast good service

Fast, efficient service. They also replaced a damaged gas detector under the service plan, I was very impressed with everything. Highly recommended, thank you.

Quick service once Royal Mail decided to pick it up

I’ve had nothing but issues with my analyser. Lost a lot of work due to analyser constantly giving false readings

We’ve used Kane International for our analyser servicing and calibration and have always received excellent service. The whole process is straightforward, communication is great, and the turnaround is incredibly quick, which is really important to us as a busy heating company.

Professional, reliable and hassle-free from start to finish. We wouldn’t hesitate to recommend Kane and will continue to use them in the future.

I wanted a physical invoice with a prit off of tests and parts fitted,for what you charge that’s the least you could do. Regards David

Excellent service