Karri Reviews 

We’ve been really impressed with the KARRI device and the overall experience so far.

The product itself does exactly what we were hoping for – it’s well designed, intuitive to use, and gives real peace of mind. Most importantly, my daughter absolutely loves using it, which makes all the difference.

We did have a small technical issue early on, but the customer service was excellent throughout. Support were responsive, helpful and genuinely keen to get things resolved. The issue was sorted quickly and we’ve had no problems since.

From purchase through to aftercare, the experience has been very positive. It’s a great product backed up by a team that clearly cares about their customers. I’d happily recommend it to other parents.

We’ve been really impressed with our KARRI. The packaging and box were great, and the instructions were clear and easy to follow — setup only took a few minutes.

Even though we live in a small rural town, the signal has been consistently good. It’s already given our kids a bit more independence: they’ve started taking the long way around to school, and it gives us real peace of mind knowing we can stay in touch as they go.

Our kids absolutely love it, and it’s becoming part of their daily routine. Would definitely recommend!

Their customer service is top notch. They were so helpful, and just so kind. I cannot wait for the Karri Gen 2 to come out, we will be long time customers I’m sure. I even ordered one for my nephew!

Was an early adopter, believed in their vision and wanted to support the business. They took my money and kept delaying shipment took almost a year to get the product in hand. Unfortunately they half-assed it and sent me two bricks with needed multiple replacements. The product itself was glitchy and faulty to the extent that neither of my kids could use it. They are essentially two bricks lying in my drawer.

Whats the solution? Well looks like they've redesigned the product and are launching a V2 while leaving all V1 customers in the lurch. They told me they'll be offering a trade-in program for V1 customers who got shafted, but now it turns out the trade-in program is a $15 off coupon code. Really bad form and I wouldn't trust them again to do whats right.

Also if anyone is wondering, the battery life does not even fill a whole day. The UX is slow and glitchy so there is a huege lag between when the button is pressed and recording begins, which is confusing for children. The button itself is hard to keep held down for a 5-6 year old, even for me an adult its uncomfortbale. The speaker in the unit is cheap and the tinny sound comes out like from a cheap toy, hard to play messages. Just bad build quality, bad software and bad customer service.

One of them has glitched a number of times and I have had to reset the console. It also has quite a poor battery life. With very little use (perhaps 6 messages in total) both consoles only last max 7 hours a day from fully charged to almost completely out of battery.

Took teo years till i get the first answer of shipment After made a early adopter subscription. I got some shipment Notifikations, but receiced nothing till now.

Great product that is fantastic if you want GPS but don't want your child to have a screen. Postage takes ages, ordered in June and received end Sept but I understand this is because the product is very new. Been using it well. Sometimes GPS can be intermittent but I am pleased with it and my 10 year old feels more confident walking a bit more on her own.

Whilst I can see the benefit for some people in certain domestic situations, the idea of my 8 year old's first device being a push-button recording one, is questionable. Within 30 minutes I had his Mum's voice (my ex) on repeat in the living room through the device. She was even complaining at the music she had heard in the background when my son was recording (rap, no swearing).
A few minutes later my son was recording me, without my knowledge or consent, and about to send it to his Mum.

Be warned!

We absolutely love our KARRI. It is enabling my 10 year old to cycle home from school and gain so independence without having to resort to a smart phone and all the downsides that that potentially holds. Her best friend is also about to be given one so they can chat (with oversight from us) and keep in touch. Customer service has always been prompt and very helpful and I’m so glad that we have found KARRI

The Karri has been a game-changer for our family. My autistic PDA ADHD son uses it to feel connected to me while gaining a bit more freedom but still staying safe. The voice notes are especially important because he’s also dyslexic, and it’s made communication so much easier for him. I’ve been so impressed that I’ve ordered another one for my daughter!

It’s an affordable positive step towards smartphone-free childhood, giving kids independence without the risks and overwhelm. Yes, there was a bit of a wait, but I completely understand, they’re a new company focused on getting the manufacturing right. The device is very simple to use, and the communication and support from the Karri team have been excellent. Highly recommend!

We have had our Karri for about 9 months and it is the most perfect alternative to giving your child a phone. We use the Karri daily and my son is able to walk to and from school independantly whilst i can see that he is where he is supposed to be. We can also contact each other if required. It's everything I wanted it to be. My only criticism is the battery life but as long as I remember to charge it every evening it is ok.

A fantastic alternative to giving children phones. It does everything I need it to - GPS tracking with designated safe zones, voice notes and I can save the cute or funny ones. Its completely safe and I love that even in group chats I have full access to what the kids are talking about. The option for the kids to have their friends who also have KARRIs on their chats is great.

My children are both ADHD autistic and they find these really easy to use, simple format. It took some time for my daughter to learn she had to hold the button down the whole time to speak but we got there with practice. Gives me a sense of safety when out and about in busier places as I can track them if they wander off. They even take them when staying at families house so they don't feel anxious about being away from me.

Love the colour choices and the ease of use. Delivery time was delayed but it was a brand new product for presale so that's to be expected! We would like to also try the newer version to see which we prefer and I believe there is the option for discount or something if you have the old KARRI.

The subscription is affordable and I have 2 KARRI devices and recommend them to a lot of people!

Sometimes the GPS doesn't update location as quickly as id like it to but I know that the team are constantly working on it.

The customer service both via email and Instagram are amazing and quick to respond, they've sorted any issues we had promptly too! Looking forward to seeing this grow!

Fantastic phone free childhood!

We got our Karri at the start of the summer as my eldest is starting to walk to school and we wanted a way to keep in contact but without a phone. Also wanted a way for them to connect with their friends in a safe way offline.

Karri is a young start up trying to offer a mobile alternative for children. I think it's an amazing idea and fantastic product. I can understand people may have been upset at the start when their shipments were delayed, but is understandable for a new company. However, I think what they achieve out ways that.

Their customer service have been great and always responded quickly to any issues and resolved our problems.

The Karri itself is great for kids to use, the setup on the app take a bit of working out, but like I said, their team have always been very helpful.

Now my son has started walking, I've been able to set up safe zones where I get an alert when he leaves one or enters (I have one set up for home and school). I can also track him in GPS which works really well. It's really affordable, I got a referral code and have also been using it which works out great value. Plus it's so much more affordable than a mobile!

We're looking forward to when they roll our more chats as I've recommended to a lots of friends and he's excited to have more group chats.

I think it's a fantastic idea, and I'm proud to support this great company and wish them luck as they continue to grow and create more alternatives to mobile phones for our children.

Ordered in March 2025, no updates or communication except when chased and then I was told that my order is delayed because I didn’t also sign up for a subscription and then stock had run out (this wasn’t clear at all when I purchased). As at 6 September 2025 there have been no further updates, and no reply to a message sent over 24 hours ago. There is no way of getting a refund so I will now have to deal with the frustration of progressing a bank chargeback. I want to support a small business but this comes across as a scam and even though the product looks like it could be excellent, it’s been superseded by its own newer model before the original has even turned up.

Never shipped the project!!!! 6 months and waiting, claiming stock issues!!

Ordered June 2024 and still not received. Not saying I need to sign up to the subscription for them to send it!
Why am I having to pay for an old model that I have never had or got to try when a new one is now released. Sort out your outstanding orders before using existing customers money to satisfy new customers orders or a new product.
Terrible!

I think the idea is very good, however Device is a bit too big especially talking about the four years old child and the option of pressing is very confusing as even 10 years old find it difficult to figure out when to press and want to record

I just couldn’t get them to work. The GPS tracker is good, but I was hoping the usability of the messages would be better.
Most the time I get static and not words back. I’m not confident, in any instance, my children would be able to reach out to me, if I let them go off without me. I purchased these to allow some freedom, over the summer holidays. After a few weeks of not getting them working, they’ve sat uncharged and unused. The charge drops quickly, which has meant the moments they’ve wanted to retry them, they haven’t had any charge. All in all, a bit disappointing. Especially as I can’t even used the GPS tracker without renewing the data plan.

The Karri simply never arrived. The arrival date was pushed back three times and when asked last night when would it arrive (as they previously said in August and I wanted to confirm I would actually get it) they confirmed that they would not get the products themselves until the end of August, with the product arriving with me by mid-September. I placed my order with a June delivery date, in time for the summer holidays. I so wish I had gone with another product. I don't like leaving negative reviews, but I feel it is so important as so many parents seem to have been let down by this company.

From the reviews of people who have had their product, it seems excellent. If you are willing to put up with constant delivery date pushbacks, go for it.

Customer service response time is impressive, though. They have arranged a refund.

I want to like this. But the battery life isn't great, charge for the recommended time and they die less than 8 hours later even when they haven't been used.
Can't figure out how to add other adults so my child can talk to aunt.

Its actually tricky for my son to use, he has additional needs.
I'm going to contact for a refund.

Staff are nice and respond quickly.
Just needs to be a bit more user friendly and better battery life.