I ordered 2 pairs of KatchMe jeans and unfortunately they sent the wrong coloured jeans. I contacted KatchMe’s customer services and they were very helpful and apologetic. They responded very quickly... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had an issue with the cotton in the Jean being a slightly different colour and I had took the tags off . However I emailed the team and they responded instantly and sorted out my replacement within... Toon meer
Bedrijf heeft geantwoord
Ordered two pairs of jeans, retuned them as fit was not as described - used their online returns label on 12th November, got an email showing items received back on 17th November . STILL not been ref... Toon meer
Bedrijf heeft geantwoord
Most terrible company. Had one previous order everything fine kept the items and was happy. Second time absolutely diabolical sent me one item the other two are still missing. They obviously don’t car... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Step into the world of Katch Me! Since 2018, we've been lighting up the women's fast fashion scene with the freshest, most irresistible styles. Our mission is simple: to bring you quality, on-trend fashion at prices that let your style shine, not strain your wallet. Dive into our collections – from head-turning dresses and alluring lingerie to perfect accessories and shoes – all curated in one place for effortless, fabulous looks, whatever your vibe or venue. With unique designs, quality you can trust, and service that supports you, we're dedicated to making your Katch Me experience exceptional.
Contactgegevens
Manchester, Verenigd Koninkrijk
- sales@katchme.com
- katchme.com
3,2
Gemiddeld
574 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Don’t refund you and just ignore your emails!
I brought two items and received on Tuesday. They don’t look right and wanted to return them. Searched how to return and it’s by emailing them. I emailed them and take agess to get back to you and then offered me a 15% refund to keep it? I don’t get it as I’ve fully put in the email that they don’t look right and do not wish to keep them and asked again for a return label and the details to return. I got another email 2 days later saying the same thing about 15% refund. What is actually going on?? It’s been 4 days now and still no one has emailed me the return form or the label so I can get my refund that I’m entitled to!! What kind of company doesn’t include details how to return an item for a refund that customers are entitled to? I’ve emailed again , I’ve direct messages on Facebook and Instagram about getting this return label and still zilch response. My items cost together £50 so it’s not like it’s little money. This company needs shutting down or addressing as their returns strategy is appalling. No communication atall and no one listens to your first email instead offering discounts when you’ve already explained you don’t want the item. Will defintley be telling my friends and family to avoid at all cost! No point telling me to email you guys again as you never ever respond . Feel like they just want to drag it out so when it gets to 30 days they won’t give you your money back!! Will have to be going to the which magazine and close friends who work for the media to expose this company . Do not buy from here if you want to be robbed and ignored .
29 augustus 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
We deeply apologize for the inconvenience you've experienced. We truly value our customers and want to rectify any issues they face.
Please directly reach out to us at sales@katchme.com with your order details and concerns. We'll ensure prompt attention to your request and will make every effort to address your concerns efficiently.
Again, we regret any distress caused and hope to resolve this for you swiftly.
Warm regards,
Customer Service Team at Katch Me
Scam refund process and communication is non existent
First of all the item I received was horrific quality. Got a size medium and you’d be lucky if it would fit an XS. I have emailed multiple times for a refund and I’ve not had one single response. Do not order from here unless you want to get robbed blind
31 augustus 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
We sincerely apologize for the difficulties you have faced with your order and the inconvenience this has caused. Quality and customer satisfaction are top priorities for us, and we regret that we did not meet your expectations.
Regarding the communication issue, if you've sent multiple emails without a response, please check your junk/spam folder, as sometimes our replies may be directed there.
We understand how crucial an efficient refund process is, and we're sorry to hear about your negative experience. Please contact us directly at sales@katchme.com, providing your order number and details. We'll ensure that your concerns are addressed promptly.
Your feedback is invaluable, and we'll take the necessary steps to prevent such issues in the future.
Warm regards,
Customer Service Team
Do not order from here
Do not order from here. I emailed to ask for a return label as my items didn’t fit. They offered me a 15% refund if i kept my order i declined as there would be no point keeping them as they don’t fit. They then offered me a 30% refund and to keep my order as they said ‘the return process is complicated’ I have still not been sent a return label and after reading other reviews i am worried i won’t get my money back at all. Why sell clothes with a 30 day return policy if you are not going to allow customers to return items.
28 augustus 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
We sincerely apologize for the inconvenience you've experienced. Our intention is always to provide our customers with the best possible shopping experience. It seems we have not met those standards in your case, and for that, we are genuinely sorry.
We understand the importance of a smooth returns process, especially when items don't fit as expected. We would like to rectify this situation for you. Please contact us directly at sales@katchme.com, providing your order number and details. We will ensure that you receive the necessary return label and are assisted through the process.
We value your business and feedback, and we hope we can resolve this situation to your satisfaction.
Kind regards,
Customer Service Team
I had forgotten to update my address…
I had forgotten to update my address and in panic mode thought what on earth am I going to do?! I used messenger service to try and correct this not holding much high hopes as a lot of companies take 2-3 working days. However, Sammy from the Katch Me team was so quick and helpful to amend this for me in a speedy fashion! I am so impressed with the level of customer service shown.
10 augustus 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
Thank you for sharing your experience with us. Mistakes can happen, and we always strive to provide a solution as efficiently as possible. We're thrilled to hear that Sammy was able to assist you promptly and rectify the address issue!
Our team values the trust you have in us, and we aim to provide the best service we can. Should you need any further assistance or have any other concerns in the future, please don't hesitate to reach out.
Thank you for shopping with Katch Me, and we look forward to serving you again soon!
Warm Regards,
KatchMe Customer Service Team
Been asked if I will accept 15% or 30%…
Been asked if I will accept 15% or 30% refunds instead of full refunds. I was asking for full refunds because all dresses I bought from this company are far too small. I emailed them asking for a full refund and I never heard anything back. Going to phone the police about this company and going to try to shut this company down. Definitely a scammer unfortunately
29 augustus 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
We're really sorry to hear about the experience you've had with us. We would like to clarify that we offer a 30-day return policy, and it was never our intention to make the process difficult for you. We apologize for the delay in responding to your emails, and any confusion the offer of a partial refund may have caused.
Your feedback is valuable to us as we continuously strive to improve our customer service. We assure you that we are not a scam; we aim to provide genuine service to all our customers.
If you could please reach out to us again at sales@katchme.com, we would be more than happy to assist you in the return and full refund process for the items that did not meet your expectations.
Thank you for bringing this to our attention, and we're truly sorry for any inconvenience caused.
Best Regards,
KatchMe Customer Service Team
KATCH ME IS A SCAM COMPANY
I didn’t read the customer reviews and I regret it deeply. This company is a scam. I ordered £70 worth of clothing off their website for them to arrive looking nothing like what they did on the website. Furthermore they didn’t fit and the quality was appalling. I emailed to get refund information and they took days to reply and offered me 15% of my money back instead. I said no and they replied asking if I wanted 30% of my money back to which I said no again. I want a full refund this experience has been attrocious I have never experienced anything like it. If I don’t get information on how to return my parcel and get a full refund I am going to report the company as fraud as this is not in compliance with the consumer right act and is a complete scam. DO NOT ORDER FROM KATCH ME.
28 augustus 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
We're really sorry to hear about your experience with us, and we understand your frustrations. Please allow us to clarify that our 30-day return policy is in place to ensure customer satisfaction and we certainly don't intend to make it difficult for you to get a refund.
If you're not satisfied with the offers we've made, we absolutely honor the option for a full refund upon receiving your returned items. We apologize for any delays or misunderstandings in our correspondence with you.
Could you please provide your order number so we can expedite the resolution of your case? We're committed to resolving this issue to your satisfaction and we'd like to do so as quickly as possible.
You can also directly reach out to us via our email, sales@katchme.com, for more immediate attention.
Again, we apologize for the inconvenience and thank you for giving us the opportunity to correct this issue.
Best Regards,
KatchMe Customer Service Team
Scammers!!
I ordered a skirt and 2 dresses at the start of August neither of them fit me and quality was very poor. When I asked about a refund and return address as there was no label either I was offered a 15% refund to keep the clothes I declined as the clothes were too big again I was offered 30% to keep them again I declined for above reason I just wanted my money back eventually they sent me a return label through email and I sent the stuff back 2 weeks ago but I'm still waiting on my money back!!! They've tried delaying this by asking for proof of return label etc I've sent everything they asked it's not like it was just a small amount of money I spent £70 and want my money back !! And looking at other reviews now I can see I'm not the only one having bother getting a refund!! Save your money and don't buy from Katch Me they're scammers!!!
28 augustus 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
We sincerely apologize for the inconvenience you've experienced. We understand your concerns and are committed to ensuring that our customers have a positive shopping experience with us.
Our policy offers a 30-day return window, and we always strive to process refunds as promptly as possible once the returned items have been received and inspected. We understand that the offers made to you were not satisfactory, and we apologize for any confusion or delay this may have caused.
Please provide us with your order number or any other relevant information, and we will look into this matter urgently. You can also reach out to us at sales@katchme.com for a more immediate response.
We deeply regret any stress or inconvenience caused and will do everything we can to resolve this matter to your satisfaction.
Warm regards,
KatchMe Customer Service Team
DONT BUY
Bought an outfit from here which surprisingly came on time. The quality was quite poor and I emailed to ask for the returns form/details. This was last week, and I was asked if I wanted a 15% refund, to which I rejected immediately and pressed for the returns address. I have emailed four times now. Long story short, I'm still waiting for details so I can return the items before the return deadline closes.At this point, I'm going to report this as fraud to my bank. Don't buy from here.
20 augustus 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
I sincerely apologize for the inconvenience you've experienced. We understand your concerns and genuinely want to make things right for you.
Firstly, please be assured that we do have a 30-day return policy. If you wish to make a return or exchange, you are still within the time frame to do so.
We've been experiencing a high volume of inquiries lately, which might have caused some delays in our response. I'm truly sorry for this oversight. To address your issue promptly, I'll provide you with the return address and necessary details shortly.
Please rest assured, we are committed to ensuring that your interests are protected. Once again, I apologize for the inconvenience and thank you for your understanding and patience.
Best wishes,
KatchMe Customer Service Team
Do not use 1 month delivery/ 2 month refund
Ordered around £150 of dresses in bulk.
Took around 4 weeks to arrive and majority of the clothes were bad quality or absolutely nothing like the pictures.
Had to chase for about 2 weeks just to get the refund label via their email along with chasing for a further 4 weeks to get any correspondence for the money back.
Make sure to return with signed delivery and keep your receipt - they even try and get away with querying the weight of your parcel so keep details somewhere safe.
Wouldn’t recommend to anyone
13 juni 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
We are genuinely sorry to hear about the experience you had with our service and the delay in both the delivery and the refund process. Our goal is to offer our customers the best shopping experience, and we apologize for falling short in this instance.
Please understand that we are always working on improving our services. Regarding the issues you raised:
We acknowledge the delays in delivery and refund. We assure you that we are continuously working on streamlining our processes to avoid such lapses in the future.
We understand your concerns about the quality of the products you received. We will certainly look into the quality control of our items to ensure that they match their online representations.
We highly recommend that customers return items with a signed delivery and keep their receipts for situations just like this. Your feedback will help us emphasize the importance of this to all our customers.
If you haven't yet received your refund, please contact us directly at sales@katchme.com with the details of your order, and we will prioritize resolving your issue.
Thank you for bringing this to our attention, and we apologize for any inconvenience you've endured.
Best regards,
KatchMe Customer Service Team
Highly recommend ☺☺
I dont know why ther are so many bad reviews i got my order within a week off ordering my outfit is perfect and got updates about delivery the whole time im very happy and will be ordering again 👌☺☺☺☺☺☺☺☺☺
18 augustus 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Tasha,
Thank you so much for your positive review! We are committed to providing quality products to our customers.
We're delighted that you liked the outfit and found it as depicted. Your satisfaction and feedback mean a lot to us.
If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
The Katchme Team
Scam !!!
Ordered clothes from here and wanted to return them, company have not replied and offered a 15% refund?!
This isn’t in there policy.
Please don’t order it is a scam !
17 augustus 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
We sincerely apologize for the inconvenience you've faced with your order and our service. We value each customer and are genuinely sorry that your experience was not up to our usual standards.
Firstly, let us clarify that our return policy allows for returns within 30 days. If you are not satisfied with the offer we provided, you are absolutely right to decline it. If you wish to proceed with a full return, we will be happy to assist you.
We understand your frustration and disappointment, especially when things don't go as expected. We assure you that this is not typical of our service, and we are continuously working to improve our customer experience.
Please contact us again with your order details, and we will make sure to guide you through the return process promptly.
Thank you for your patience and understanding.
Best regards,
KatchMe Customer Service Team
No returns!
No help whatsoever when trying to return order.. emails messages and comments on posts all ignored
11 augustus 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
I am deeply sorry to hear that you've had a negative experience with our service. Our primary aim is to ensure our customers are completely satisfied with both our products and our service, and we apologize if we have fallen short in this instance.
Please be assured that we do accept returns within 30 days from the date of receipt. If there was any miscommunication regarding this, we sincerely apologize for the confusion.
If you're not happy with your purchase, we absolutely do not expect you to 'keep it'. We believe in the quality of our products and want our customers to love what they've ordered.
To rectify this situation, could you please email us at sales@katchme.com with your order number and the details of the issue? We'll make it our priority to resolve your issue promptly.
Once again, we're sorry for the inconvenience and thank you for your patience.
Best Regards,
The KatchMe Team
NO ITEMS OR REFUND - AVOID
Ordered July 17th, with a dispatch email sent the following day with the sketchiest looking tracking website that i couldn’t make it out what i was actually looking at , the royal mail tracking has said ‘expecting your item’ for nearly 4 weeks now , and the original sketchy tracking they sent me no longer works! It has now been 20 SOMETHING WORKING days , when it states 3-14 working days , emailed with no response , wish i checked reviews before ordering! No bag and no refund in sight and the event has now passed that i needed the bag for
13 augustus 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
First and foremost, I sincerely apologize for the inconvenience and disappointment you have experienced. It is certainly not the standard of service we aim to provide, and we deeply regret the lapse in communication and delivery.
It sounds like there might have been an issue with the shipment or tracking of your order. We would like to rectify this for you immediately. Please contact us directly at sales@katchme.com with your order number, and we will investigate the matter promptly.
Your satisfaction is of the utmost importance to us, and we are committed to ensuring you receive your order or a full refund. Thank you for bringing this to our attention, and we hope we can resolve this for you soon.
Warm regards,
The KatchMe Team
Items were definitely poor quality…
Items were definitely poor quality although they did look as they do from the images I was disappointed overall. The returns process is a shambles - so you first need to contact them via email to ask where to send your return ? They emailed me back two separate times offering me discounts to keep the items I do not want ??! So this just delayed the entire process anyway. Once I got the details I made my return and waited 2.5 weeks with no update. I reached out, didn’t hear back so emailed again and sent a Insta message - nothing for days. Eventually over 3 weeks on I got a reply and my refund was processed but still .. the refunds process needs work for sure
11 augustus 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
First and foremost, I sincerely apologize for the issues you've faced, both in terms of product quality and the returns process. We understand how disappointing and frustrating this must have been for you.
It's our responsibility to ensure that our products meet high standards and that our customer service is prompt and efficient. Clearly, we fell short in this instance, and for that, I apologize.
I understand the discount offers we provided weren't satisfactory, as you were looking for a return. We will work on improving our return process to ensure it is more streamlined and free from unnecessary delays. Your feedback is invaluable in helping us identify areas that need improvement.
Thank you for your patience and understanding throughout this process. We genuinely value your business and feedback and hope we can restore your trust in the future.
Warm regards,
The KatchMe Team
Terrible company to buy from
Terrible company to buy from, items of clothing are incredibly see through. Shock horror, offered me several percentages of a refund and to keep the clothes. I sent the items back on recorded delivery and they’ve emailed back to say their warehouse hasn't received even though I’ve seen it delivered and signed for. Awful people running this company, I’ve read the reviews on here and similar cases of people never receiving refunds. How they can sleep at night knowing they’re stealing others money. This company won’t be along forever. I would put a complaint it with Trading Standards.
9 augustus 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
First and foremost, I want to offer our sincerest apologies for the difficulties and frustrations you've experienced. We understand the concerns you've raised, and it is deeply concerning for us to hear of such experiences.
It's unfortunate to hear about the issues with the quality of our products. We take feedback seriously, and we'll definitely look into the quality assurance process for the items you mentioned.
Regarding the returns, if you have a record of the delivery being signed for, please forward that information to us. This will significantly aid in expediting the investigation and ensuring that you receive your refund.
We understand the importance of trust in our business, and it's never our intention to leave our customers feeling undervalued or taken advantage of. Your feedback, and others', are invaluable in helping us make necessary improvements.
We would be grateful for the opportunity to resolve this issue and regain your trust. Please reach out to our customer service directly, and we'll do our utmost to rectify the situation.
Once again, we deeply regret the inconvenience and distress you've experienced.
Warm regards,
The KatchMe Team
SCAM
If I could give zero stars I would
Please DO NOT use this site it is a SCAM
I put in 2 separate orders, the first one being just one dress which they messed up and sent me the wrong item
I had already ordered my second order before receiving the first. My second order had 4 or 5 items in it and arrived after quoted delivery date
It is very hard to navigate their website regarding returns and their policy is not clear at all
I read that I had 14 days to return, I emailed the company asking to return my first order only to be told i only had 3 days to email for a return and to keep the dress (that I actually never ordered)
I explained to them that they were at fault for sending the wrong item and provided evidence of their 14day return policy I had read on their website and they replied with a separate return policy.
I then emailed to return my second parcel within 1 day and their response was “keep the items and we will refund 15%” which is ridiculous.
I told them I wanted to proceed with a full refund and they then offered me 30%
After emailing back and forth, they sent through their returns address and I sent items away- only for it not be able to be delivered and it’s now lost.
They have no contact numbers or customer service.
This website is a SCAM
this also happened to a friend of mine at the same time.
11 juli 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
I'm deeply sorry for the experience you've had with our company. The events you've described are concerning, and they are far from the standards we aim to uphold.
Mistakes can occur, but it's the resolution and communication that is paramount. I regret that you were provided with confusing and contradictory information regarding our return policy. Please allow us to correct the discrepancies and take measures to ensure that others do not face similar confusion in the future.
Regarding the lost items, we want to get to the bottom of this. If you can provide us with tracking details and any other relevant information, we'll promptly investigate.
Your feedback and that of your friend is invaluable. We understand that the core of a successful business is trust and satisfaction. We genuinely wish to rectify the situation and prevent similar issues from arising in the future.
Please get in touch with us directly so we can address your concerns thoroughly and promptly. We want to rebuild your trust in our brand and ensure that you and others have a positive experience moving forward.
Warm regards,
The KatchMe Team
ABSOLUTELY AWFUL
ABSOLUTELY AWFUL! Please do not order from this company, they will answer your messages until you want a refund. You have to email to get the return information but they will purposely not answer you until the timeline to return has passed meaning then they can only give store credit. I continuously argued this point until they said yes just this one time they will accept. So I returned the items just to never hear back from them again🤣. So I lost the original money, and the money to return the parcel to them and any potential store credit as they now refuse to answer any emails or instagram messages. Honestly a scam of a company. By the way, I didn’t keep the clothes as they were absolutely shocking! Awful quality, awful fit, please spend your money elsewhere
1 juli 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Watkins
,
I am sorry to hear that your experience with KatchMe did not meet your expectations. I want to assure you that we value every customer and we're committed to resolving any issues you may have had.
Upon reviewing our system, it appears that one of our customer service representatives, Sammy, responded to your email regarding a return and refund on July 22nd. If you did not receive this email, it could be due to a technical glitch or the email might have ended up in your spam folder.
As per your package return, there might be a delay in processing the return due to transit or customs clearance. It is not uncommon for return shipments to experience such delays.
We apologize for the inconvenience and confusion caused. To address this promptly, could you please send a direct email to me at sales@katchme.com, with your order number, and any relevant information about your returned package (like the tracking number)? I will personally look into this matter and ensure it gets resolved.
Your feedback regarding our products is also important to us. We always aim to deliver high-quality items that meet our customers' expectations. We will be addressing these concerns with our product team.
We are deeply sorry for any frustration we may have caused and we appreciate your patience.
Best Regards,
The KatchMe Team
The WORST company.
If I could rate this company a ZERO I definitely would! They are brilliant with communication until you want to return your items for a full refund. Clothing is nothing like described and the material is almost as shocking as their customer service. I’ve practically given up with chasing my money back (over £100 so I want to save as many people possible from being scammed. AVOID! AVOID! AVOID!
EDIT:
Since this review, I have received a message from katch me asking for me to contact their sales team, which I haven’t done as it’s just a generic message meant to continue their shoddy communication so it appears solve their issues. THEY DO NOT.
Katch me, you have all my details,tracking number and receipt for my order, why don’t you get YOUR sales team to email me instead.
26 juli 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Shaylor,
I'm really sorry to hear about your experience - it's not the kind of service we strive to provide at KatchMe. We deeply value our customer satisfaction and the feedback we receive. I understand that the situation has been frustrating for you, and I apologize for any inconvenience it has caused.
Your complaints about our clothing and customer service are taken very seriously. Our goal is to provide products that are high-quality and meet your expectations, and our customer service team should be there to support you when you have issues. It sounds like we have fallen short of our standards in your case, and I would like to personally address the situation.
If you could please contact me directly at sales@katchme.com with your order number, I will make sure that your issue is resolved as quickly as possible.
Thank you for your patience and understanding.
Best Regards,
The KatchMe Team
Customer service…/order
The items I received were not the same as in the pictures and was made very poorly. I emailed them and were asked three times did I want to keep them and keep 15 percent of my money. Never again! This website is a scam! Why should I pay for shipping and handling when they are sending false items.
23 juli 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
I'm very sorry to hear about your negative experience with your order. At KatchMe, we always strive to provide high-quality products that match the descriptions and images on our website. If there is a significant discrepancy, that is certainly not acceptable, and we want to rectify this.
Please accept my sincere apologies for the inconvenience caused. As for the return shipping, I understand your concerns. Usually, customers are responsible for the return shipping fee, but given the circumstances, we would like to take a closer look at the issue.
Please send an email to sales@katchme.com including your order number and some photos of the items you received. This will help us better understand the situation and take appropriate actions to resolve the problem.
Thank you for your patience and understanding.
Best Regards,
The KatchMe Team
TERRIBLE RETURN PROCESS
I have been trying to return my items for nearly 2 weeks now, I sent the package back as they requested with Royal Mail tracking I paid for and a word document attached explaining exactly what items I will be returning, they did not message me to tell me that the items had been received and now I am getting very poor communication regarding my refund. Very bad service, they now have the returned items and I still have no refund.
25 juli 2023
Review zonder uitnodiging
Antwoord van Katch Me
Dear Customer,
I am really sorry to hear about your experience. This is definitely not the standard of service our customers should expect from us. We aim to process refunds as quickly as possible once we receive the returned items.
There might be some delay due to a high volume of returns or some other unforeseen issues. However, it's our responsibility to communicate with you effectively during this process and we sincerely apologize for any inconvenience caused.
Could you please send us an email at sales@katchme.com with your order number, tracking number, and a brief description of the issue? We'll promptly look into the matter and ensure you get your refund as quickly as possible.
Thank you for your understanding and patience.
Best Regards,
The KatchMe Team
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