I ordered 2 pairs of KatchMe jeans and unfortunately they sent the wrong coloured jeans. I contacted KatchMe’s customer services and they were very helpful and apologetic. They responded very quickly... Toon meer
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I had an issue with the cotton in the Jean being a slightly different colour and I had took the tags off . However I emailed the team and they responded instantly and sorted out my replacement within... Toon meer
Ordered two pairs of jeans, retuned them as fit was not as described - used their online returns label on 12th November, got an email showing items received back on 17th November . STILL not been ref... Toon meer
Bedrijf heeft geantwoord
Most terrible company. Had one previous order everything fine kept the items and was happy. Second time absolutely diabolical sent me one item the other two are still missing. They obviously don’t car... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Step into the world of Katch Me! Since 2018, we've been lighting up the women's fast fashion scene with the freshest, most irresistible styles. Our mission is simple: to bring you quality, on-trend fashion at prices that let your style shine, not strain your wallet. Dive into our collections – from head-turning dresses and alluring lingerie to perfect accessories and shoes – all curated in one place for effortless, fabulous looks, whatever your vibe or venue. With unique designs, quality you can trust, and service that supports you, we're dedicated to making your Katch Me experience exceptional.
Contactgegevens
Manchester, Verenigd Koninkrijk
- sales@katchme.com
- katchme.com
3,2
Gemiddeld
574 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Would rate 0 stars if i could
Would rate 0 stars if i could. I ordered a coat back in early september and the sizing was way off! So i contacted them and they gave me a few options (great) either keep the coat and get it fixed myself (wouldnt have worked how big the coat was), accept store credit and discard the coat myself or just return for a refund. So i decided to return completely, i had to book a date for the delivery company to come collect it which was a bit annoying with work but ok.. the man came but the return label they had sent me didnt work so he couldnt take it. Bloody annoying!! So instead of trying to arrange a pick up again as i was working the next few days now, i opted for the store credit and discard the coat. I reordered the coat in the smallest size this time (I DID HAVE TO PAY DELIVERY AGAIN MYSELF WHICH WAS ANNOYING) the coat arrived still massively huge and this was suppose to fit a size 8! (I am a 12-14 so sizing is wayyyyy off) so i gave up and returned the coat (worked this time) 12 days later i had to get in touch because i had proof they had received the coat but i had heard nothing, then they said my refund had been accepted but to give them another 7 days! To only find out they had refunded me of the shipping cost and not the actual coat! You said to discard of the first coat which i did and i returned the second coat! I spent on delivery twice aswell and you wont refund me! vile company NEVER BUY FROM HERE! Its a headache start from finish, the sizes are way off and they dont refund!!
29 oktober 2024
Review zonder uitnodiging
Antwoord van Katch Me
Hi Jen Dakin,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
I have placed an order with katch me…
I have placed an order with katch me for the very first time and its has not received yet even tho i have given £4.99 for next day delivery, but still there is no update regarding my parcel. I have send them an email as well many times and contacted them on social media as well but no reply. Very disappointing never shop with them again.
2 september 2024
Review zonder uitnodiging
Antwoord van Katch Me
Hi Safa Ilyas,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
I ordered a number of items …
I ordered a number of items when arrived they sent me the wrong items and not even the size I ordered I have e mailed twice no reply would not recommend waste of nearly £100
30 augustus 2024
Review zonder uitnodiging
Antwoord van Katch Me
Hi Dear Mrs Anderson,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
Pleasantly surprised
I came across Katch Me on Tik Tok and watched one of their lives and liked the clothes they had on there for an affordable price.
I was a little hesitant to order when I read the reviews on here but decided to give it a go and can honestly say I’m glad I did!
The two piece outfit I ordered came within 3-4 days and was such good quality for the price and fits perfectly ☺️ already been on another live and ordered something else 🤣
15 juli 2024
Review zonder uitnodiging
Antwoord van Katch Me
Dear Beth,
We are absolutely thrilled to receive your rating! 🥰 Knowing that we hit the mark for you completely makes our day.
We always strive to deliver the best possible products and a seamless experience for our customers, and your support is the best motivation for our team. If you ever need anything else, we’re always here to help.
See you again soon!
Warmly, KatchMe
Avoid KATCH ME poor customer service
Still waiting for my refund that was delivered back to them on 24th July tracked and signed for. I’ve emailed them and no reply as of yet. Avoid this company.
24 juli 2024
Review zonder uitnodiging
Antwoord van Katch Me
Hi Sarah,
We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.
We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.
Best regards,
KatchMe
Most terrible company
Most terrible company. Had one previous order everything fine kept the items and was happy. Second time absolutely diabolical sent me one item the other two are still missing. They obviously don’t care as no response from their “customer service” team. Working from a storage unit in cheetham hill 🤣 should have done some research before purchasing from them.
7 mei 2024
Review zonder uitnodiging
Antwoord van Katch Me
Dear Abbie,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority. We regret to hear that you've had difficulty reaching us and found the delivery problems hard to resolve. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
I’m so happy with my outfits I have…
I’m so happy with my outfits I have received ….quick delivery & they fitted perfectly 😊
I had some summer bits & a trench coat , the coat, I have had so many compliments on it . Unbelievable value …I can’t wait till I place my next order 😊
3 mei 2024
Review zonder uitnodiging
Antwoord van Katch Me
Dear LC,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the clothes. We value your feedback and are constantly working on improving our services. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team, Katch Me
A disgrace
Didn't receive order, really poor customer service. It’s been months, and still not received order, and issue still not resolved. Katch me not taking accountability and keep referring me to the delivery company they use, as appose to resolving the issue. Their delivery company clearly advise the sender needs to be in contact, not the customer. Despite this, Katch Me keep telling me to go to the delivery company. Unhelpful communication. Money taken, no item, and a lot of effort and frustration to get resolved over the last few months. Still not resolved
Update to KatchMe response below on 03/01/24.
In KatchMe response below, they have said for me to please contact them.
Please note, I have contacted them, and they have continued to be unresponsive for the last 6 weeks.
Prior to this, when KatchMe has responded, it is with unhelpful emails, almost as if to show they've responded, but without actually helping or resolving, like empty promises and a lack of action.
I have had to report KatchMe to the Bank and Klarna, and the company has been unresponsive to Klarna, causing further issues for myself.
This company shouldn't be able to sell to the public
I’m approaching 6 months of dealing with this issue due to their lack of response or action!
24 april 2024
Review zonder uitnodiging
Antwoord van Katch Me
Dear James,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority. We regret to hear that you found the delivery problems hard to resolve. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
I have purchased few Long coats Quality…
I have purchased few Long coats Quality was Fantastic will buy more things.keep it up
21 februari 2024
Review zonder uitnodiging
Antwoord van Katch Me
Dear Sarmad,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the coats. We value your feedback and are constantly working on improving our services. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Antwoord van Katch Me
Dear Huda,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the experience. We value your feedback and are constantly working on improving our services. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Love the texture
Love the texture. Best quality and will be ordering again soon.
18 maart 2024
Review zonder uitnodiging
Antwoord van Katch Me
Dear Malik,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the products. We value your feedback and are constantly working on improving our services. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Super quick delivery and love the pink…
Super quick delivery and love the pink skort so much , love love love🥰🥰
4 maart 2024
Review zonder uitnodiging
Antwoord van Katch Me
Dear Suzie,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the skort and delivery service. We value your feedback and are constantly working on improving our services. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
TikTok scammers Absolute scam ordered on TikTok told…
Absolute scam ordered on TikTok told 5/7 days for delivery then put it to pre order after 7 days waiting to get dispatched so I then cancel order. I got through clearpay thinking I was safe, they refused refund saying something about chargeback then told me they refunded back to my bank when I said they couldn’t refund back to my bank as I paid through clearpay they said yeh your bank details are on clearpay??? Then they cancelled refund. TikTok don’t want to know nor clearpay so please stay away from these scammers. I will now contact online consumer regulators as I don’t want people getting scammed sent me a reply below about refund, total nonsense I never received a refund or goods
23 februari 2024
Review zonder uitnodiging
Antwoord van Katch Me
Dear Mags,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
I'm sorry to hear about your negative experience with our shipping process. We understand that the delay in your order can be very frustrating, and we apologize for the inconvenience this has caused you.
Sorry for the inconvenience. We can only refund to your original purchase account. We value your feedback and are constantly working on improving our services. We hope you'll give us another chance in the future. Should you need further assistance or updates about your order, please don't hesitate to contact us at Shop Chat.
Best regards,
The KatchMe Team
Delivery was taking so long...
Delivery was taking so long i ended up cancelling my order. It seems delivery through tiktok is faster, as those are sent 48hour tracked. I assumed online order delivery would take that long too, I guess not.
16 februari 2024
Review zonder uitnodiging
Antwoord van Katch Me
Dear Anisa,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you found the delivery problems hard to resolve. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
SCAM
DO NOT BUY FROM THIS COMPANY.
I ordered a long black coat with a hood and they sent me a normal size body warmer WITH NO HOOD. I’ve emailed them 3 times and no reply. This company is a SCAM!! Please don’t waste your money on them.
12 februari 2024
Review zonder uitnodiging
Antwoord van Katch Me
Dear Cassandra,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us and found the delivery problems hard to resolve. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Ordered a selection of clothes they fit…
Ordered a selection of clothes they fit perfect and were good quality. They arrived quite quickly too.
13 januari 2024
Review zonder uitnodiging
Antwoord van Katch Me
Dear Liv,
Thank you so much for your positive review! We are committed not only to providing quality products to our customers but also to doing our part in customer service.
We're delighted that you liked the clothes. We value your feedback and are constantly working on improving our services. Your satisfaction and feedback mean a lot to us.If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team,
Katch Me
Very quick delivery with my first order…
Very quick delivery with my first order of a trench coat and camel teddy bear slip on shoes in the £30 bundle that I saw advertised on a TikTok live. I then ordered another bundle 2 days later, on a TikTok live, of a knitted co-ord with polo neck style jumper and black teddy bear slip ons. I sized up for comfort on the co ord as I like my tops a bit loose. Beautiful colour in Charcoal and tried it on right away. Top fits how I wanted but the legging style pants are about 8 inches too long (I’m 5ft 4) and the slip ons are a tad smaller than the previous pair I’d bought in the other bundle.
I’m unsure if the returns policy has improved as reading previous reviews below it’s not the greatest. So I’m wary of sending back and not receiving replacements in the shoes to size up…..the co ord I’m going to see if I can get the length taken up by a friend who’s a seamstress, but I believe when you’ve purchased a bundle you have to return all of it and not just the item that doesn’t fit? I’ll email anyway and ask but overall a very quick delivery for the first order and next day delivery for the second order.
6 februari 2024
Review zonder uitnodiging
Antwoord van Katch Me
Dear Sinead,
Thank you for choosing us and we truly appreciate your feedback! Your satisfaction is our top priority and we’ll continue striving to provide exceptional products and services.
We value your feedback and are constantly working on improving our services. If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team, Katch Me
Really pleased with the items I ordered…
Really pleased with the items I ordered and received. Customer service was great (response times on the questions I raised was quick), and customer care was appreciated
31 januari 2024
Review zonder uitnodiging
Antwoord van Katch Me
Dear Sandra,
Thank you for choosing us and we truly appreciate your feedback! Your satisfaction is our top priority and we’ll continue striving to provide exceptional products and services.
We're delighted that you liked the items and customer service.
If you have any more questions or need assistance in the future, please don't hesitate to contact us at sales@katchme.com.
Thanks again for your kind words and support.
Best wishes,
Customer Service Team, Katch Me
Returns
Been emailing to return my item and haven’t had a reply all weekend? Why make it so difficult to try and return a parcel starting to think it’s all a scam?!
22 januari 2024
Review zonder uitnodiging
Antwoord van Katch Me
Dear Emily,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
Absolute disgrace - DO NOT BUY
Absolute disgrace, parcel never arrived and emailed them to explain, they asked me to complete a lost package form. A form which asks for details such as when the package was sent, proof of this , tracking numbers, how they sent this i.e. first class , second. They refused to complete this due to laziness, leaving a heavily pregnant customer out of pocket, stressed.
22 januari 2024
Review zonder uitnodiging
Antwoord van Katch Me
Dear Gemma,
I'm very sorry to hear about your experience. I want to assure you that at KatchMe, we value our customers and their satisfaction is our top priority.
We regret to hear that you've had difficulty reaching us and found the delivery problems hard to resolve. We understand how frustrating that can be and we are working to improve our response times. Please reach out to us again at sales@katchme.com with your order details so we can address your concerns promptly and get the process started for you.
We appreciate your patience and understanding.
Best regards,
The KatchMe Team
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