Received item. Not overly impressed with quality. Have emailed 3 times trying to return for a refund and just keep getting automated responses saying you will get back to me!
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Lees wat reviewers zeggen
Such a lovely business, I ordered a vase from here and was let down by DPD as they didn’t even attempt to deliver my parcel before sending it back. I contacted Kath & Kin, because DPD weren’t taking a... Toon meer
Absolutely amazing products and customer service, going above and beyond. Ordered so of the most high quality, beautiful bubble glasses and managed to break one within a short time of having it. Was v... Toon meer
Such an amazing company , Is always a pleasure to deal with. Wonderful products and always a special offer to be had . Really fast delivery , great packaging and the Fantastic lady Owner is just amazi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Home Décor Reimagined for Modern Life Kath and Kin are a small business based in Yorkshire run by me, Kathryn. With the occasional help of my husband and daughter. Kath and Kin formerly known as Shabby2Chic Boutique was set up 7 years ago after I was diagnosed with endometriosis and needed a way to support my family. It has been my passion to provide high quality and unique products to our customers, with a second to non customer service. Selling everything from labelled storage jars and dispenser bottles for your kitchen and bathroom, to beautiful ornaments and one off pieces to help our customers style your home and create a modern and organised space with our customised storage jars, bottles and boxes and a wide range of home décor. Kath and Kin rebranded in 2021 from Shabby2Chic Boutique with a range of changes to speak to who we are as a brand including changing our packing to all recyclable. Creating our own minimal style waterproof labels and bringing unique and original homeware to the market. Weather you are looking for a pretty ornament for your home, labelled storage to organise your pantry or kitchen space or gift ideas like pet bowls for your pets or cute mugs for your family and friend. Kath and Kin have an ever growing collection we are regularly adding new items to, we are sure you will enjoy exploring.
Contactgegevens
181 Claypit Lane, Rawmarsh, , S62 5JS, Rotherham, Verenigd Koninkrijk
- support@kathandkin.com
- kathandkin.com
4,2
Goed
313 reviews
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Received item problem Returning for refund
Received item. Not overly impressed with quality. Have emailed 3 times trying to return for a refund and just keep getting automated responses saying you will get back to me!
23 november 2025
Mark and damage on cushion and emailed…
Mark and damage on cushion and emailed in but no response
12 november 2025
Lovely chshions
Received several cushions. So pleased with all of them and the quality. Really good inserts too. Arrived in a box very well packed.
26 oktober 2025
Value for money
Easy ordering. Great variety of cushions/covers. Beautiful colours.
21 september 2025
Wish there was an option for zero…
EDIT….This review has obviously been seen by said owners, as the request refund option has now been removed!!
Wish there was an option for zero stars!! I’d recommend anyone to avoid this company! I ordered a cushion from here 15 days ago and still waiting for my order. I’ve sent an email and yet to receive a reply. Tracking order option is a waste of time, as doesn’t state anything regarding my order, apart from they have confirmed my order date. Customer service is diabolical. Never will I use this company again. If my order isn’t here soon. I shall be requesting a refund. Please shop elsewhere!!!
25 september 2025
Review zonder uitnodiging
Great company
Found exactly what I was looking for. Great customer service, great products and fantastic quality. Will be back to purchase more soon! Love the packaging too.
31 juli 2025
Beautiful Cushions
Beautiful Cushions, look lovely on my sofa. So different to high street ones. Quite expensive sive but the bundles are great. Would definitely buy again.
14 juli 2025
Beautiful cushions very high quality…
Beautiful cushions very high quality and quick delivery
9 juli 2025
Poor communication & slow to send, and sent wrong items
UPDATE ON THE BELOW - only half of the order I placed has arrived 31 May. Where is the rest of my order? A swift response would be hugely appreciated.
Placed an order on 17 May, only to receive an email with the actual dispatch timeframes of 5-7 working days (and a further 1-2 working days delivery timeframe). This timeframe was not made clear in the purchase process (I have screenshots I can share) - tucking timeframes in an unclear T&C’s link elsewhere on the website isn’t useful to anyone. I emailed customer service after 10 days, despite their somewhat cheeky instruction in the order confirmation email to not follow up until ‘adequate time’ has passed, and still haven’t heard back 3 days after sending. Had I known the delays, I would have made purchases elsewhere as I am now due to travel and don’t want a large bulky order being left with neighbours.
Am still to receive any information about my order being dispatched, and disappointed with the poor communication from this shop.
Thought with a smaller shop and ‘supporting local’ you’d receive better customer service and attention as a paying customer than a larger corp, but have rather received inefficiency.
Currently regretting my decision, and hoping that the products are nice enough to keep when/if they arrive, to justify the several weeks of waiting with no information received.
17 mei 2025
Review zonder uitnodiging
Didn't take long for my flowers to come…
Didn't take long for my flowers to come and thay are just as nice as thay are on line will be shopping again with you x
18 mei 2025
Amazing products & customer service
rarely write reviews, but I couldn’t let my experience with this fantastic company go unrecognized. From start to finish, everything was seamless. Their product quality is top-notch—well-designed, durable, and clearly made with care and attention to detail. You can tell they genuinely care about what they’re putting out into the world.
What really stood out was the customer service from Kathryn. Every interaction I had was met with professionalism, warmth, and a genuine desire to help.
16 mei 2025
Excellent product easy to use website…
Excellent product easy to use website prompt delivery and good customer service
2 mei 2025
Very quick,lovely product,well packaged…
Very quick,lovely product,well packaged with us again
2 mei 2025
Soft and value for money
I love everything about the countryside. I can't believe how soft the fleece throws are. absolutely love them
2 april 2025
Brilliant service
First time I have purchased anything from this firm and I wasn't disappointed, the set of coloured cottages that you can use a candle or incense burner with are just so lovely ,well packed so item was protected during transit reducing the chance of breaking. Cost of item was good too would certainly but again from Kathandkin.
6 maart 2025
Gorgeous cushions
The quality of my cushions and style are amazing, and look lovely in my cottage.
I have placed several orders because the quality, service, delivery, choice of styles, has been very high.
Thankyou, I will be ordering again in the future, and recommending to friends.
23 februari 2025
Great service and lovely fleece blanket!
29 januari 2025
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