Kays Medical Reviews 

We have had a very negative experience with this company so I felt the need to leave an honest review of our experience. We booked Kays Medical to carry out lung function tests at our workplace. The first time they turned up, it was at the incorrect time and not all our staff were available so they left. We ended up getting charged for this visit, despite the fact that not one single test was carried out. We did manage to negotiate half price on this occasion. The second visit - the technician did not show up at all, we were informed this was due to staff illness. We were then shocked to discover that we had been charged (direct from our bank account, without permission) the full amount of the visit. We naturally disputed this and a credit note was issued, although we are yet to receive these funds back into our account. However, we rebooked for a third time (we are now almost a year on at this point). Despite seeking confirmation from Kays Medical the day before and receiving it from two members of staff there, the technician once again failed to show up. I was not even emailed to be made aware of this and we had staff waiting around for their appointment, costing the company time and money. We have since reached out to Kays Medical asking for an explanation as to why their technician did not turn up and why I was not emailed to be informed of it. This was 2 working days ago and I have received no response at all. Needless to say, we will be looking for another company to carry out these tests for us. Incredibly disappointing service all round.

We have been provided with a helpful and supportive route throughout our flu vaccine ordering process. Clare has been able to assist us with last minute changes, which is much appreciated. A good service, efficiently managed. Thank you.

We have used Kays for a number of years to order Clinical supplies. Lucy and the whole team always maintain excellent communication and are a pleasure to deal with. They are knowledgeable on their wide range of products and offer competitive pricing, Would highly recommend!

We have been using Kays for a number of years and have never had any problems.
Ryan and the team are very friendly and helpful. Ryan will always try sourcing new items for me.
I would recommend Kays Medical.

Ordering with Kays is quick and easy. The team are always friendly and happy to support.

Very happy with Kays, especially with our account manager Lucy who is amazing and always very happy to help with our requests. :)

Kays were very helpful when we were struggling to source products. Casey and her team offer excellent customer service.

We have been using Kays for a number of years now for all our Occupational Health needs, ranging from general medical supplies, professional clinical equipment, to the supply of vaccines. I have always found the team to be responsive to enquiries, friendly, competitive in their pricing, knowledgeable about the products, and with a can do supportive attitude i.e. if the product is not in stock, they will source the same or provide the next best that is most suitable.
Total satisfaction with the entire service provided. Why would one look elsewhere?

We have been working with Kays Medical to order our clinical supplies and drugs over the past 2 years and they have been great. Clare processes our orders rapidly and maintains good communication throughout. They have been able to provide or source a vast range of items for us. Thank you.

Kays is one of our key suppliers, we recently needed to return an item that we ordered incorrectly. Lucy and her colleagues dealt with the order error in a swift professional way. Excellent and friendly staff, a pleasure to deal with.

Clare is cheerful, efficient and professional,always makes contact to help with any issues nothing is to much trouble. On-site training is excellent with very knowledgable instructor.

We aren't a large corporate OH provider but even if our orders are small we still feel like we are treated as important customers, with excellent communication from our contact (Lucy), very quick turnaround on quotes, and products/vaccines when requested. We definitely come back time and again due to the friendly, reliable and helpful service.

Clare and the team at Kays, go above and beyond with assisting myself and my colleagues in sourcing and providing us with vital vaccines and stock we need to run our successful and busy clinics. Thank you! It is greatly appreciated and I highly recommend Kays Medical

I recently had an outstanding experience with a reputable medical supply company for my travel vaccination needs. Clare, the company representative, was excellent and super professional .I highly recommend this company for their exceptional service and trustworthiness. Thank you, Clare and the team, for a seamless experience.

We always receive a quick return on quote requests and the ordering process is a smooth and easy process. The products are good quality and well packaged. Overall very happy**

I have been using Kays Medical for some time now and have come to rely on there first class customer service. Basically, I get what I've ordered when I want it. I cannot speak highly enough about the products, prices, lead times and professional service.

I have been using Kays to order our vaccines and first-aid supplies for several years, even through the covid period. I have found them responsive and helpful with queries and delivery time frames. Even during periods where supply shortages have been present, I have usually been kept appraised of the situation, rather than being left in the dark.

Kays Medical are very professional and I've recently dealt with a lady who has been so helpful with my requests. I wouldn't hesitate to use them again - thanks for great products and a great service.

Barry called to introduce himself, we talked for sometime, he was knowledgeable and informative, friendly and helpful, I will be using Kay’s medical for more services now that I better understand what they offer.

I heard about this company on the radio and so ordered 50 face masks from them. Wide choice of delivery options. I chose the cheapest and they arrived just 2 days later. ** Updated on 11th August 2020** I've had to deduct two stars from this 5 star review due to them contacting me today asking for proof of payment. ** Updated again on 26th August 2020** to reflect they explained what went wrong and provided a fresh set of 50 face masks free of charge. One star added back for this.