KCM Clinic Reviews 

Everything from the pre-op, to the surgery & post op care, I would give a 100 out of 10. Everything went smoothly, I’m glad I did it. 3 days post op and I’m feeling better and looking forward to the future. Take this as your sign to book and you won’t regret it. Excellent clinic, thank you Widyane and a Big thank you to the Doctors and Nurses. I really recommend, your safety comes first to them.

UPDATE 2nd December 2024

I have been complaining of painful swelling since my surgery. I have sent regular photos to aftercare, to be told each time how lovely my scar is. My scar is ‘lovely’, but that isn’t the issue - I have what looks like an upturned bowl on my abdomen and it is PAINFUL!

After finally receiving a follow-up telephone appointment with Dr.Kierzynka (making sure he had photos of my swelling) I was curtly advised that he couldn’t diagnose anything with photos - he needed ultrasound images! I ended up paying £160 to a private clinic to perform an ultrasound and give me my results to send to Dr.Kierzynja. ( I was advised that I could go to Poland for the ultrasound by Kim) However, the cost of flying to Wroclaw and paying £200 for a taxi didn’t make financial sense! I sent the images the same day (last Tuesday) and I am STILL WAITING for someone to contact me. I was advised by the sonographer that I have a hernia caused by the surgery and this should be fixed by the surgeon that performed my original operation.

I have been told to avoid all strenuous exercise and I’m now on strong painkillers.
Please bear in mind that you may need to have an ultrasound if you have any issues.

The urgency definitely disappears once they have your money.

Firstly we arrived during the floods, I will say that this was dealt with professionally, I was notified and we managed to get a hotel in Wrocław that was deducted from our invoice. Our driver ‘Daniel’ was lovely!

However, I’m writing this review to express my deep disappointment with the level of care I’ve experienced at the hospital. It’s truly concerning how little attention has been given by some members of the nursing staff. If my husband hadn’t brought me water, I would have gone without, which is unacceptable. Yesterday evening, I simply requested a cup of tea from a nurse, and the reaction was as though I’d made an unreasonable demand.
It’s important to acknowledge the few nurses and my surgeon who have shown kindness and professionalism—Karina, Viktorija Boika, and a petite lady with short blonde hair who assisted me on my first day and Widyane our co-ordinator (the one you can rely on to respond to your WhatsApp) They have been the only positives in this experience.
As a private patient, I expect a certain standard of care, and unfortunately, that standard has not been met. This morning, they attempted to place another patient in my room, Had Karina not acted, I would have lost the privacy I’ve paid for. Had I been here alone, I would have struggled.
I am extremely anxious about my postoperative aftercare. I hope the hospital will address these issues to ensure other patients do not face the same disappointments.it seems to me that once they have your money their level of ‘interest’ drops.
Update: 20.9.2024
I can’t believe I’m writing this but the hospital sent me back to the hotel with medication I am allergic to. I had an allergic reaction to it which wasn’t very nice. When you attend this hospital they ask you to fill in paperwork (much of the information is repeated but I didn’t mind because it was for my safety - several times I stated I was allergic to penicillin on this paperwork and yet they still prescribed it. The only positive I can say is that so far the surgery looks good. It’s a shame the aftercare has let down the surgeons hard work. Kim at KCM will delete you from the KCM clinic page when you say you are going to make sure no patient suffers what you have. This is probably why you don’t see any negative reviews. I will keep updating my results so you can make an informed choice.

Pluses: Very nice and friendly staff, pretty short notice for getting an appointment, quick result delivery, especially in comparison with Germany.
Possible improvements: most of the staff speak primarily polish, so you need to have at least some basic level of it; even knowing some basics of the language, I sometimes did not understand what's going on; also I had to spend way more time at the hospital than originally planned, to cover all the treatments. Which is fine, I got the expected results in the end. But you should plan the time accordingly. The final bill also turned out to be way higher than originally calculated. Would be good to communicate all the issues around the price upfront

Czas oczekiwania na lekarza w poradnii kardiologicznej to katastrofa. Wizyta umówiona na konkretną godzinę 2 godziny czekania, a szanowna Pani Doktor nawet nie zaczęła przyjmować pacjentów. Po co umawiać wizyty na godzinę skoro Pani Doktor i tak przychodzi kiedy chce, jeśli w ogóle się pojawia. Istny brak szacunku dla pacjenta i poszanowania czasu pacjenta. Jeśli Pani Doktor posiada tak wiele obowiązków, że nie potrafi pojawić się na czas, może warto pomyśleć o ograniczeniu wizyt, lub zatrudnieniu kolejnego specjalisty.

We were promised a refund with in 30 days It's now 3 weeks over that and still haven't received the refund do not trust them
No specified bill of costs cannot be certain of correct refund
If they cannot refund correctly will the surgery be correct

Excellent , would not hesitate to recommend them

Had a hip operation done at the kcm clinic in jelenia gora poland. 5 star treatment, spotlessly clean all staff were lovely and helpful, my surgeon had 31 years experience, and spoke flouant English, food was very good at the hospital throughout my stay. My coordinator Widyane was excellent from start to finish she organised everything from transport to and from the airport port, back and forth from hospital to hotel and back. My after care was excellent .Widyane answered any questions I had all the information for everthing i had do to me and Dvd of all the treatments I had alll in all fantastic experience would highly recommend

The surgeon and surgical staff were professional and thorough. The surgery was a success and there were no complications. Long wait times for certain consultations/tests, with limited seating. Overall, it was a great experience, and a clinic I would recommend. Thank-you KCM!

I had a TKR 3 months ago in April. I travelled to Poland alone which I do not recommend. I’d strongly advise having a companion travel with you for emotional as well as practical support. I had totally underestimated the recovery and those first few days after the procedure were extremely tough going. Preparation is key!
I was very pleased with my pre-op diagnostic testing and screening - it was very thorough. I relied heavily on my wonderful International Patient Co-ordinatir Widyane as neither my surgeon nor the after-care nurses spoke much English at all. Widyane was with me every step of the way and is a credit to the Clinic.
The food was basic but adequate and I found the Clinic to have good hygiene standards.
I started physio the day after my surgery - staying a week in Jelenia Gora so that I could have a session every day. Physio immediately is vital.
I recommend the Mercure Hotel after discharge from the hospital - I found it the best in town in terms of accessibility (it has a lift whereas some hotels in town don’t), plus it has a restaurant and a 24 hour manned reception. For me, being alone, this was very assuring in case of emergency. I had initially booked into the Zimmer Apartments, across the road from the Clinic, but moved to the Mercure after one night. The reasons being I could not connect to Wifi so could not call out nor receive calls, there’s no F and B facility and staff are not on-site. I felt very vulnerable.
Overall my experience was good and my procedure went well however, and it’s a big however, I suffered peroneal nerve damage as a consequence of the operation and, three months on I’m in considerable pain which is negatively impacting my recovery. My doctor in the UK prescribed me Gabapentin which helps to some extent, but does not relieve the pain completely. Apparently the chances of this happening are small and it seems I’m unlucky. Nerve recovery takes a long time - from several months to a year. I’m hoping in my case it’s sooner rather than later as it’s preventing the increased quality of life that I’d hoped for.

Opinia dotyczy chirurgii plastycznej u doktora Kierzynki

Nie polecam! Doktor mi wykonywał 3 zabiegi w KCM Clinic Jelenia Góra. Wszystkie zostały wykonane nieprawidłowo, do dziś muszę robić poprawki u innego lekarza. Zabieg 1-abdominoplastyka. Lekarz pozostawił na brzuchu bardzo dużo skóry, pofałdowanej, krzywo zszyte, nawet nie było widać pępka. 2 zabieg redukcja piersi. I tu o ile wygląd samych piersi jest zadowalający to doktor zakończenie zszyć zrobił niechlujnie, pod pachami i mam teraz "utworzone" kolejne "cycuszki" pod pachami. 3.zabieg liposukcja ud z plastyka. Liposukcja w oglole nie została wykonana. Teraz miałam zabieg i wiem jak to powinno wyglądać. Skóra wycięta niedbale, przy kolanach zostawione wielkie bulwy skóry, zszycie zrobione jak u "świni", wszystko się rozeszło, do dziś muszę wykonywać zabiegi laserowe na blizny. Dodam tylko, że mąż miał robione plastykę dolnych i górnych powiek i na górnych też miał źle zszyte. Na wszystko posiadam dokumentację. Przestrzegam przed wczesnym wystawianiem opinii na prośbę klinik.

Bardzo mija obsługa na rejestracji. Pracująca tam pani Ziomek wykazała się profesjonalizmem i starała się pomóc w konkretnej sprawie. Polecam

I think more medical staff should speak a little bit more English.
Minority not majority of nurses were kind and understanding

Każdy przechodzi kwalifikacje. Nawet z niewielką nadwagą, bez otyłości. Najpierw jest płatność, później konsultacja z lekarzem. Wszyscy dostają te same zalecenia i leki, bez indywidualnego podejścia. Lekarz był sporo spóźniony, przez co czekaliśmy wiele godzin na czczo w korytarzu. Mimo drogiego zabiegu, dla oczekujących nie było nawet osobnej sali. Krótka konsultacja dietetyczna, dla każdego talerz bariatryczny. Błędy w zegarku, problemy z aplikacją pozostawione bez serwisu i pomocy. Całodobowe wparcie to sztuczna inteligencja, która na większość pytań odpowiada bardzo ogólnie. Dobrze zareklamowane ale przedrożone. Ostatecznie wszystko zależy od pacjenta. Dłuższa wersja programu to ten sam balon dla każdego tylko kilka rozmów telefonicznych więcej z dietetykiem.

Wszystko do dnia operacji odbyło się bez zarzutów. W dzień wypisu w bardzo niemiły sposób panie pielęgniarki dały mi (nam) 10 min na opuszczenie sali i spakowanie. 2 dni po operacji ciężko bez pomocy spakować się, przebrać i wynieść bagaż. Pomimo zakazu, musieliśmy sami wynieść swoje torby. Podejrzewam że był to początek moich komplikacji pooperacyjnych.

10 dni po operacji pojawiła się u mnie seroma/ hematoma w okolicy zszywek, w powłoce żołądka. Po kontakcie z lekarzem który operował, niestety nie otrzymałam żadnej pomocy, pomimo iż oferowałam, że umówię się na odpłatną wizytę zdalnie. Nawet jeśli nie wiele da się zrobić na odległość, to komfort psychiczny pacjenta również też jest ważny. Inny chirurg bariatra zajmuje się mną lokalnie, aby sprawdzić czy potrzebna jest interwencja chirurgiczna.
Szkoda, bo spodziewałam się trochę więcej zainteresowania ze strony kliniki i lekarza, gdy zabieg wykonuje się prywatnie/ odpłatnie

Mila obsluga Pan Doktor duze doswiadczenie wszystko dokladnie wytlumaczyl mila atmosfera Pani Sara odpowiedni czlowiek na tym stanowisku

Świetna opieka. Lekarze o jakich człowiek nawet nie śni. Wszystko dopracowane na ostatni guzik. Po prostu idealna klinika. Polecam.

Przyjechaliśmy z żoną na badania.Jesteśmy ubezpieczeni w sieci.Nasza ubezpieczalnia popełniła błąd w umówieniu terminu do lekarza wysyłając nam inny termin niż faktycznie było w placówce.Przyjechaliśmy z innego miasta i gdyby nie Pani Kasia z kardiologii to nasz czas i pieniądze poszły by na marne.Lekarz już zakończył pracę,ale Pani Kasia bardzo sprawnie i logistycznie doprowadziła sprawę końca.Wraz z żoną zostaliśmy przyjęci do lekarza 😊

I had the most awful experience with this clinic. Not only treatment didn't work and I wasn't given the direct contact to the doctor when I asked for it because I had complications and vomited blood, but I was also advertised things which were not true and I was ignored when reached out to the clinic. I had Allurion Ballon inserted in January and it didn't work at all. I didn't loose even 1kg and I could eat completely normally with the gastric baloon. I didn't feel any difference besides the discomfort when I would lay on my stomach. It's very painful and uncomfortable for first few days. My friend who also did this treatment ( in London clinic) had the same experience. KCM Clinic is advertising a complex pre treatment diagnosis, but this doesn't actually happen at all. When I asked about this I was told some nonsense to stop me asking. When I emailed the Clinic, Allurion director and Clinic Director, complaining about the treatment they just ignored me and never replied. When I had Allurion Ballon inserted I was advised to get the same day on the plane. This shouldn't have happened and I suffered a lot of pain and complications. I was vomiting blood the next day. I was refused the direct contact with the doctor and I was told off unpleasantly to calm down and that this was just some stained fluids. When I send them the pictures of bucket with dark stomach blood they took me a bit more seriously and doctor dietician contacted me, telling this was not normal. I was prescribed more meds and gave some advice to start eating food sooner than originally mentioned. Phone Application, AI coach and smartch watch provided with the treatment didn't work properly either. I have evidence for all this which I sent to them in the email. Facebook support group they asked me to join, wasn't really a support group but more of a promotion for the Clinic. When I was vomiting blood and needed help, support and advice if this happened to anyone else, my post wasn't accepted by the group admins for about a week. I feel like the group is created to promote more treatments in the clinic rather than provide the promised and advertised post treatment support. I was also promised free transfer to Airport and free accommodation as I live in London. After I confirmed treatment this changed and I had to pay £100 for transport to airport and about £40 for the hotel. The expensive transport was a coach with 4 other passangers also paying £100 each. So basically they charged us £500 ( 2500zl!!!!) for an 1h30min journey to the airport. It's a joke. I feel completely ripped off and deceived with everything. I wasn't going to post this but I wish someone warned me, so hopefully this will safe someone else from doing the same mistake as I did.
EDIT : my response to KCM reply below
1. You are saying I am still receiving support every day. We have not been in touch in months, so not sure what you are talking about. As for me not following the "diet" during the program- I didn't pay almost 15.000zl to follow a diet. I can do that for free. I followed the recommendations in the beginning, but when I realized that your gastric baloon wasn't working I started eating normally. The whole point of doing the expensive treatment is to be forced for 4 months to eat small portions to develop new habits. And eat just more nutrients in these small portions. The second I noticed balloon wasn't working and I could eat a lot as before I was back to the normal habits. Like I said in my email ( which you ignored) if you did any type of pre treatment consultation,or complex pre treatment diagnosis which you advertise on your website but don't do at all, then you would have been able to realize I wasn't suitable for the treatment. You never even checked how much I eat. How stretched my stomach is.. You just told me it was for everyone and took the money.
2. As for your response, that you take long to reply to my email and will do better in future, let's make it clear when I emailed you. It was 11th March 2024. That is almost 3 months ago.
3. I was told on the phone that accommodation and transport for people from UK was all free and included. Then that changed and I had to pay for it.
4. Facebook group wasn't a support when I needed it. Most posts on there are just advertising all the operations you can do in the clinic after you loose a lot of weight and have loose skin after. Also many posts are showing successful cases. But when I was vomiting blood and clinic wasn't very helpful, AI coach which I was told was better that doctors wasn't even working for 3 days, and I desperately posted on that Facebook Group asking if vomiting blood happened to anyone, my post wasn't accepted by admins for 7 days.

5 gwiazdek ze wskazaniem na Panią Katarzynę z recepcji kardiologicznej.
Przede wszystkim, to osoba o wysokiej kulturze osobistej, empatyczna, dobrze zorganizowana. Nastawiona na zaopiekowanie pacjenta i lojalna wobec pracodawcy.
Pani Katarzyna prowadzi obsługę niemedyczną kardiologii w szerokim zakresie. Jest zawsze na miejscu. Perfekcyjnie prowadzi swoją recepcję ( tak w zakresie dokumetacji jak i ustalania, i przypominania o terminach ), ale także koordynuje i łączy godziny wizyt lekarskich między innymi oddziałami przychodni.
Kulturalnie wprowadza spokój i porządek w sytuacji napięć pacjentów w poczekalni.
Pani Katarzyna, pomimo niełatwych zadań i wymagań, a także zmęczenia - jest fachowa, uśmiechnięta, skromna i serdeczna.
Dziękuję Pani Katarzyno. Dzięki Pani czułam się komfortowo, ufnie i bez zrezygnowania mimo nieprzyjemnych badań.

I travelled to KCM and had tummy tuck with liposuction with Dr Kierzynka. He made sure I understood everything clearly and took his time explaining to me and was very informative. I am delighted with my results. Dr Kierzynka came to see me couple of hours after surgery to make sure I was feeling okay and nurses came in regularly also, next morning Dr Kierzynka came into me again and had a good conversation with myself and my partner, I am delighted with my results and I want to thank you Dr Kierzynka as I wanted this procedure for such a long time and you have made it a great experience for me.

I want to thank Kim for all your help from start to finish, this has been my 3rd time to KCM and you have been so professional and friendly and superb service each time, from the start to finish and aftercare, Sara the hospital co ordinator looked after myself and my partner as he was getting dental work done, she was very friendly guided us through everything in the hospital and kept us updated on everything. Lovely girl.

Our driver Daniel gave myself and my partner great information on places to see close by around Jelenia Gora which was very useful infomation to us as we didn't know the area too well, he was very friendly and the service was great.

Thanks to all the nurses and hospital staff for all your help.

Thank you
Tonia
Ireland