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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Highly recommended. Quick and smooth on boarding. Linked my bank account so they can assess you on more than just your credit rating. Accepted with a really good interest rate, low credit limit but... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Actual financial standing: Myself: Bus Driver - £500 per week Wife: Child Careworker - £2000 per month Recent Law Graduate and funding my postgraduate through petty bus users. Denied e... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent customer service when required. Easy to chat online and get issues resolved pretty quick therefore. Always good that get an email transcript also for records in case was further issue. Andro... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent customer service. Had issue with my direct debit on the first 2 month, was called by Maurizio who was fantastic and explained the issue was at there end. It's lovely that you can email or... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Financiële instelling
  2. Niet-bancaire financiële diensten

Over Keebo

Geschreven door het bedrijf

Keebo is the credit card to start building credit.

At Keebo, we use open banking data to paint a more representative portrait of financial responsibility. It's simple to link your existing bank current account to our proprietary technology which allows you to be approved, even if you’ve never had credit before.

Keebo Grow is our new points-based programme giving you a clearer path to get a higher credit limit.

Every action and transaction you make goes towards getting you Keebo points which contribute to building your credit limit.

The more accounts you link up with us, the quicker you can accelerate your goals.

Want to apply for a Keebo card? Visit our website! www.keebo.com

Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

152 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

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3,7

Alle reviews

(152)

1 review in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent service from Keebo

Excellent service from Keebo. I have had 2 account queries which was resolved by Rita who kept me informed and provided excellent customer service. Keep up the great work Keebo and especially Rita.

4 oktober 2022
Review zonder uitnodiging
Logo Keebo

Antwoord van Keebo

Hi John,
Thanks for your 5 star review and excellent feedback on Rita.
We are delighted she provided a 1st class customer service and will pass on your positive comments.
Best wishes,
Team Keebo

Beoordeeld met 5 van de 5 sterren

KEEBO builds Credit History

Keebo is helping me understand how to build my credit in a better way. I appreciate how I can accumulate points based on spending and good financial behaviour leading to an increase in my limit. The app is very easy to use and customer services is friendly and helpful when you need to reach out.

8 september 2022
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Antwoord van Keebo

Hi Maurizio,
Thanks for your 5 star feedback of Keebo.
We really appreciate your positive comments and hope Keebo can help you increase your limit with good spending habits and financial behaviour.
Best wishes,
Team Keebo

Beoordeeld met 5 van de 5 sterren

Nice slick app, fast approval!

Nice slick app with overview of all my accounts. Very fast credit approval but the limit is quite low. Looks like it will grow later tho.

4 oktober 2022
Review zonder uitnodiging
Logo Keebo

Antwoord van Keebo

Hi Rafal,
Thanks for your 5 star review of Keebo.
We appreciate your positive feedback.
Best wishes,
Team Keebo

Beoordeeld met 5 van de 5 sterren
Logo Keebo

Antwoord van Keebo

Hi Glorell,
Thanks for your 5 star feedback.
If you wish to share more about your customer experience, please let us know.
Best wishes,
Team Keebo

Beoordeeld met 5 van de 5 sterren

A Customer Service that works!

After speaking with customer care to get some clarifications I decided to go ahead. The app is very well designed and the application process is definitely user friendly. This is the way it should be!

30 september 2022
Review zonder uitnodiging
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Antwoord van Keebo

Hi Francesco,
Thanks for your 5 star feedback.
We appreciate the time you have written this review and especially how customer services helped you.
Best wishes,
Team Keebo

Beoordeeld met 2 van de 5 sterren

Very low credit limit

Very low credit limit. No point if starts are so low. I have other cards with way higher credit limits. So closed my account immediately as it was a time waster.

3 oktober 2022
Review zonder uitnodiging
Logo Keebo

Antwoord van Keebo

Hi Abhishek,
We are disappointed to read about your review.
We our sorry your initial limit is not enough for you.
You start with a low credit limit, but with careful usage you can build up your credit score and credit limit over time.
Improving your your credit score can help with other credit applications in the future, such as for a loan or a mortgage.
Please reach out to support@keebo.com for any further help.
Best wishes,
Maurizio
Head of customer success

Beoordeeld met 5 van de 5 sterren

Super useful card and app

Super useful card and app, wish I'd got one sooner. Easy to apply, card looks good, app is helpful.

3 oktober 2022
Logo Keebo

Antwoord van Keebo

Hi Kev,
Thanks for your 5 star feedback.
We welcome you onboard.
Best wishes,
Team Keebo

Beoordeeld met 5 van de 5 sterren

Was looking for some extra liquidity to…

Was looking for some extra liquidity to offset anticipated rising costs into the coming months and beyond. User friendly application, minimum fuss, super fast response(s) / service delivery. What’s not to like?

30 september 2022
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Antwoord van Keebo

Hi Jerome,
Thanks for your 5 star feedback.
We really appreciate your excellent review.
Best wishes,
Team Keebo

Beoordeeld met 5 van de 5 sterren

Maurizio was extremely helpful and…

Maurizio was extremely helpful and professional in helping me set up my account. Great service and an even greater product to help build my credit score

27 september 2022
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Antwoord van Keebo

Hi Roy,
Thanks for your 5 star review of Keebo.
We really appreciate your comments on our Head of customer success.
Best wishes,
Team Keebo

Beoordeeld met 5 van de 5 sterren

Excellent service and easy application…

Excellent service and easy application steps to follow.
Fast and efficient!!! Thank You 😎

29 september 2022
Logo Keebo

Antwoord van Keebo

Hi Darren,
Thanks for your 5 star feedback of Keebo.
We are so happy you found the service excellent and easy to apply.
Best Wishes
Team Keebo

Beoordeeld met 5 van de 5 sterren
Logo Keebo

Antwoord van Keebo

Hi Giorgia,
Thanks for your 5 star review of Keebo.
If you would like to share any additional feedback, please let us know.
Best wishes,
Team Keebo

Beoordeeld met 5 van de 5 sterren

I just love KEEBO

I just love KEEBO. Very good app to use and when I spoke with Maurizio for an app issue on live chat, he put my mind to ease. Great customer support.

23 september 2022
Logo Keebo

Antwoord van Keebo

Hi Andreea,
Thanks for your 5 star feedback of Keebo.
We are especially delighted to hear you have received excellent support from our Head of customer service.
We are always here to deliver the best customer experience.
Best wishes,
Team Keebo

Beoordeeld met 1 van de 5 sterren

Not sure the point of a credit building…

Not sure the point of a credit building card if with ok credit with the aim to grow it, you can't get one and applying will now bring my credit down very odd...

29 september 2022
Review zonder uitnodiging
Logo Keebo

Antwoord van Keebo

Hi Robert,
We are very disappointed to see your review.
We follow stringent checks and in line with FCA regulations we owe all our potential customers a duty of care before accepting anyone for credit.
Please email us directly at support@keebo.com for any further queries.
Best wishes,
Team Keebo


Beoordeeld met 5 van de 5 sterren

My credit can grow!

Had this card for about 3 months now. Not had any problems with the card or the app. The app is full of useful information on how best to use the credit card. Recently they've started to report to credit agencies so my credit score is going up!

With the points system, I can unlock bigger credit increases, as the starting credit is a bit low, but you can quickly move up the ranks I think.

Thanks!

28 september 2022
Logo Keebo

Antwoord van Keebo

Hi Marek,
Thanks for your 5 star feedback of Keebo.
We really appreciate your comments on your credit score and how we can help to improve it long term.
Best wishes,
Team Keebo

Beoordeeld met 3 van de 5 sterren

Updated: Initial hiccups in card delivery and customer care could have been better

My application was accepted without much credit history, which I'm thankful for. But the credit card took nearly a month for arriving, though they mentioned it'll arrive in 10 working days.

When I reached out to customer care, I didn't find the responses helpful or reassuring.

When the card finally arrived, Royal Mail had me pay the postage because it was sent without postage. So I HAD TO PAY to get the card delivered, though it wasn't mentioned anywhere that I had to pay.

After reaching out to customer care (only chat, no calls available), again - didn't find the response helpful. To top it off, they had asked me to resend all details in the email - which was infuriating.

Overall, the experience even before I used the card once - it has been very frustrating and unprofessional so far. And I don't see myself using their service regardless. Not with the poor quality of service I received.

=======================
UPDATE
=======================
Changed from 1 star to 3 stars.

After raising the issue here, I was reached out by Keebo (as replied to this originally). They refunded the postage fee I had to pay, and assured me that the support quality will be better.

28 september 2022
Review zonder uitnodiging
Logo Keebo

Antwoord van Keebo

Hi Anand,
Thanks for your message.
We take all feedback very seriously.
Thanks for taking my phone call earlier.
This is not the standard of customer experience we wish for our customers.
As explained on the phone, I am currently investigating both the delay and the fact you had to pay for the card delivery.
This is an exceptional event which has not occurred to date with other customers.
I am also looking internally how we could have managed your customer journey in a more efficient and empathetic manner.
I apologise wholeheartedly for this and will update you as soon as possible with a satisfactory resolution.
Kind Regards
Maurizio
Head of customer success

Beoordeeld met 5 van de 5 sterren

A great card!

I would definitely recommend Keebo as the application process was easy and the customer service team were on hand to deal with any of my queries.

5 september 2022
Logo Keebo

Antwoord van Keebo

Hi Aggie,
Thanks for your 5 star feedback.
We really work hard to deliver a great customer experience.
Best wishes
Team Keebo

Beoordeeld met 5 van de 5 sterren

Great Customer Service

The whole process from application to receiving the card was seamless and very quick. I had some questions which the customer service team answered quickly. I would definitely recommend Keebo as their customer service support far exceeds any other card company.

22 september 2022
Logo Keebo

Antwoord van Keebo

Hi Shahriar,
Thanks for your 5 star feedback.
We really thank you for describing your great customer journey and how customer service support has helped you.
Best wishes,
Team Keebo

Beoordeeld met 5 van de 5 sterren

I always have the best experience with…

I always have the best experience with Keebo, the staff that work for Keebo are very fast acting in any issues or questions you may have, and are a very friendly company!

28 september 2022
Logo Keebo

Antwoord van Keebo

Hi Chloe,
Thanks for your 5 star feedback of Keebo.
We really put in a great effort to deliver a great customer experience and try to be as helpful as much as possible.
Best wishes,
Team Keebo

Beoordeeld met 5 van de 5 sterren

Quick and easy

Easy to download. Excellent customer service.Thank you very much.

22 september 2022
Logo Keebo

Antwoord van Keebo

Hi Elena,
Thanks for your 5* review of Keebo.
Best wishes,
Team Keebo

Beoordeeld met 5 van de 5 sterren

Good app easy to use

Good app easy to use. KEEBO helps me to better understand how to build credit. Much better than other cards who offer very poor customer service. Here you can speak with a friendly team and not feel rushed at all. All round excellent!

28 september 2022
Logo Keebo

Antwoord van Keebo

Hi Terry,
Thanks so much for your 5 star feedback.
Keebo is all about building credit!
We are delighted to hear your positive experience with our customer service team.
Best wishes,
Team Keebo

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