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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Very disappointed with what came in the pack, paid £27 for stuff that would cost about £10 all together in the pound shop. One item is broken and can see that without opening the item. Better off doin... Toon meer

Beoordeeld met 1 van de 5 sterren

What happened to KeepEmQuiet?! Used to be good, ordered their packs regularly, happy kids. The last pack was laughable though. The cheapest and nastiest Chinese plastic crap, and not age-rel... Toon meer

Beoordeeld met 1 van de 5 sterren

Ordered plane pal over a week ago and paid £9.95 for next day delivery. Order 5p off £100 so credit card doesn’t cover. Heard nothing to any contact us forms or messages. Nothing arrived just a confir... Toon meer

Beoordeeld met 1 van de 5 sterren

Absolute rip off. Bag should have been aimed at my 17 month old son, and items are all labeled for 3+ and inappropriate and arguably dangerous. If the total contents are worth £5 I would be very surpr... Toon meer

Bedrijfsgegevens

  1. Kinderspeelgoedwinkel

Geschreven door het bedrijf

We make traveling with kids easier! Don’t have time to run around the shops as you lead a busy life?! Don’t want to pay over the odds for items last minute at the airport?! Don’t have the energy to think of clever screen-free activities?! We got you! We are famous for our award-winning & original ULTIMATE KeepEmQuiet entertainment packs to keep your kids entertained whilst traveling (also great for weddings, parties, staycations, hospital visits, birthday presents and anytime you want a surprise bag of screen-free activities!) As used by the Royal Family, celebrity parents & hundreds of thousands of families worldwide! We have shipped over 75,000 orders and literally hundreds of thousands of packs! We also are the exclusive distributors for products such as Plane Pal, the only in flight comfort aid which extends your child’s seat to a bed! As well as stocking everything you could possibly need for a family holiday, we are essentially a family travel superstore! As well as for travel our busy bags are used for weddings, parties, birthdays, off sick days, good behavior presents, new sibling gifts and also for Christmas presents - at Christmas we turn the packs into pre-filled Xmas stockings (it’s an option you can choose at checkout, if you like!). We have THOUSANDS of real 5-star reviews on our website along with customer photos, so be sure to check those out too, we are new to Trust Pilot but the reviews on site are from 2016 onwards :)


Contactgegevens

1,6

Zeer slecht

TrustScore 1.5 uit 5

524 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

So happy with this purchase

So happy with this purchase. I’ve been so worried about keeping my 3 and a half year old entertained on a 9 and a half hour flight and I feel so much more at ease knowing I have one of these packs with us. We picked a large pack and this should keep her entertained throughout the whole flight! Amazing value for money and the stuff inside the bag is brilliant! Things my daughter haven’t really tried before so I’m really excited to see how long it keeps her entertained

26 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Really nice company to deal with I…

Really nice company to deal with I bought 3 fidget kits and some other holiday supplies and the items arrived the next day. I needed to return one of the items as the size was wrong and they were very quick to sort it for me. Have told all my mums groups about you guys :)

19 juni 2023
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Poor and irritating customer service!

Poor and irritating customer service!
I ordered 2 x packs to arrive before our holiday, only one turned up.
I emailed, and got one of those irritating auto responses that they are so busy dealing with a high volume of enquiries… needless to say once I’d had experience of dealing with them I could see why.
They sent a replacement, not first class, as by the time they’d read my message it had already been dispatched, we had already gone on holiday.
As anyone with young children knows extra admin prior to holiday is never appreciated.
They said it would be sent back with Royal Mail, it wasn’t it say at my door for a week.
So I had more admin on return, they said they’d collect, they didn’t so I emailed again, then they picked a random day, I wasn’t home but the driver ended up being so late 6.30pm while I was preparing dinner with the baby, so not ideal.
They said I would be auto refunded as soon as it was collected, I wasn’t I had to send another email.
Save yourself the admin go to WH Smith at the airport.

9 juni 2023
Beoordeeld met 5 van de 5 sterren

Perfect for our flight to Tenerife in August!

I was blown away when i recieved the large pack for boys aged 5 years +. I can't wait to see my nephew's face when i give it to him for the flight. I was also amazed by the amount of products you got for the price as well. I will definately be ordering again and i would highly reccomend them to anyone. I can't thank you enough.

19 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing 🤩

I purchased a travel bag for my 3 year old twin girls and another for my 9 year old boy. Used them on a flight and holiday to Croatia. Came fast and full of fun activities which with a 31 hour delay was a life saver.

2 april 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Total waste of money...

Parcel arrived today and was expecting big things after reading all the reviews - I must say I was very disappointed in the selection of things sent. I ordered the large pack for my 3.5 year old for our flight. The parcel contains 3 colouring books and only one packet of 4 wax crayons. He doesn't even really like colouring and when he does he prefers pencil crayons not the cheap wax ones! The rest of the parcel is plastic tatt! I feel like I have been completely ripped off! And looking at the return process - you can't even get a refund if you don't like it - think this must be how they make their money, disappointed customers can't return!! Save your money and go elsewhere!

28 juni 2023
Beoordeeld met 5 van de 5 sterren

Fantastic product for my daughter…

Fantastic product for my daughter’s first flight, it feels like it’s tailored specifically for her and I am sure it will help any nerves or boredom on board, thank you!

28 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Life saver!

Life saver!

We bought the large packs for girls aged 1-3 for our 2 year old, one for going out and one for coming back and they were brilliant. Saved it until we got on the plane and she was excited to open up all the different bits throughout parts of the flight.
What else that was great was we then used these books, stickers and puzzles etc throughout the holiday at dinners out etc. Absolute lifesaver and will be recommending 100%

11 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Absolute lifesaver

Absolute lifesaver

Bought this for my granddaughter for first holiday abroad. Kept her entertained all the way all the way on the plane and while they were there absolutely brilliant and really great value for money.

14 juni 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thoughtfully curated

I purchased the large girls' pack. I really love this pack, which was put together thoughtfully, including products I would not have thought of myself as I might have thought them too old for my 17-month old. The activities ranged from activity books (stickers, colouring) to a variety of little toys to fidget with - cuddly, plastic-y, a wiggly sandbag lizard, a little plastic mermaid with a hairbrush, etc. There were some snacks as well, which was v helpful! There were also a couple of books - one to recognise words, and one to learn and practise vocabulary. I can add to the bag and edit it as I go along, and this will bring months of activity: on holiday and in restaurants, or even at home on a rainy day. It took the hassle out of deciding what I bring on holiday, and I would recommend this kit.

1 juni 2023
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

I really wanted to love these…

I really wanted to love these but after receiving my first pack I can honestly say I’m disappointed. The service was good and delivery fast but the product itself is disappointing. I ordered the 3-4yrs pack and one of the items received is for 4+ and a book for times-tables. My son is 3 and can barely count to 3 yet. One of the items is unsuitable for a plane (large plastic drill?) and another item looks so cheap and nasty I won’t give it to my son as I know it will last seconds and cause tears. Overall the pack has a couple of nice items but definitely not worth the price paid. One of the nine items is a pack of crayons that you get free in a restaurant. Save your money and put together your own pack. I wish I had.

2 juni 2023
Review zonder uitnodiging
Logo KeepEmQuiet

Antwoord van KeepEmQuiet

Hello we are sorry to read this. We want to double check something however - the 9th item is *not* the pack of crayons, there are 9 entertainment items included + a pack of crayons + snacks + the rucksack. If you have only received 8 + crayons that’s an error (if you ordered a Large pack), we will happily send you the extra item but would need a photo of what you’ve received and your order number to double check what you’ve ordered. These sorts of packing errors are rare but as we are only human we can make a mistake from time to time - usually we can always rectify this type of situation prior to a negative review being left if you email us, but as said we need to check what you ordered and what you received so kindly email us hello@keepemquiet.com so we can try to help you. We would also like to point out that our packs not meant for just the flight, they are a mix of items for the journey, the trip itself and the entirety of the holiday (hence items like the toy tool set being included). Thanks

Beoordeeld met 4 van de 5 sterren

I ordered 9 packs 20 days before my…

I ordered 9 packs 20 days before my event. The 9 arrived promptly but none were labelled so I couldn’t tell which was for which age group. I also noticed I had not received the “unisex” park I asked for. When I emailed the company, they advised me to photograph the contents of each pack for them to identify which was which. What a waste of my time. They also apologised and said they would send out a unisex pack. This was 2 weeks before my event. We are now one day past my event and the pack never showed up. The emails I have had from the company say they posted the replacement out by second class unrecorded. I am not sure why they would use such a service to issue a replacement item but it never arrived and they advised me to contact Royal Mail! Another waste of my time, They will not issue me a refund either. I ordered these for ease but actually it has ended up being a total hassle due to their poor customer service skills- they have a long way to go to rectify this.

Edit: I have subsequently had contact from a more senior person at the company who has reviewed the situation. They have apologised for the handling and I have been offered a refund. I appreciate this and, given that it has now been positively resolved plus the fact that the packs went down well with the children, I have updated my review.

27 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lovely Birthday Gift

This pack was bought as a gift for my beautiful Granddaughter’s 3rd birthday. It was especially appropriate, as she was about to fly off on holiday with Mummy & Daddy, and we thought it would be perfect for travel days. She loved it - such a great selection of books and activities, and all packed up in a cute backpack!

9 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant idea for little artists!

Brilliant idea and our little girl was chuffed to be able to draw to her hearts content in the car! It’s perhaps not designed for extended rear-facers, as it had to sit across her knees, but it’s nice and light and she didn’t seem bothered by that. And we expect to be able to use it on lots of types of trips in the future!

20 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exceeded expectations!

Absolutely blown away by our pack that arrived for my 3 year old for our trip to Spain. It has things I wouldn't have thought to even pick out myself like dog classes and a lovely little jewellery set as well as colouring and travel cards. She is going to love absolutely everything and it suits her personality so so well! I can't wait to give it to her! One less thing I need to think about! Thankyou for picking such amazing items perfect for a 3 year old little girl. Couldn't recommend more!

17 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love it

We are going on holiday soon and I have bought it for the flight, I have hidden it away so it’s all new to my daughter but I can’t wait to see her face, I absolutely love this idea and has made me worry less about the flight!
She is going to love it

12 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Would highly recommend

Everything inside was brilliant, our little girl especially loved the jewellery set that she wore every night for our evening out! We experienced a couple of days rain on holiday too so the bits all came in handy not only on the plane but during this time too! Delivery was super quick & everything was so well presented. 10/10

11 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Incredible!

I ordered a large activity pack for my 3 year old & wow!! Incredible products. It was absolutely jam packed with toys, activities, colouring books, learning resources & snacks which will keep her occupied on the plane & on our holiday. Communication is also so good. Super fast to respond to any queries. Cannot recommend enough!

4 mei 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ideal for keeping children amused for long journeys

i bought a travel activity tray for my 2 year old grandson and a travel pack of activities for him and a travel pack of activities for my 5 year old granddaughter (she already had a KeepEmQuiet activity tray). The books and toys in the packs were a wonderful selection. My daughter said they were all ideal in the car to keep the children occupied and amused during their long car ride on holiday.

9 april 2023
Review zonder uitnodiging

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