Life-threatening defects with Keeway X-Light 125 – Dealer & manufacturer ignore everything
In May 2025, I purchased a new Keeway X-Light 125 motorcycle from an official authorized dealer. Since then, the vehicle has not been usable for a single moment and was defective from the very beginning.
Already during the very first use, a life-threatening incident occurred:
Due to a faulty tank ventilation system, extreme pressure built up inside the tank. When opening the cap, it exploded off and hit me in the face, resulting in a laceration above my eye. Fuel vapors also escaped directly into my airways. Had there been a spark nearby, the situation could have ended fatally.
I immediately informed the dealer. The response: weeks of waiting and not a single apology. After an alleged repair, I received the motorcycle back – now with new, serious defects:
The battery was completely dead immediately after switching on the ignition
The check engine light stayed on constantly, even while the engine was running
After a few minutes in idle, smoke with a burnt plastic smell emerged from the engine area
The odometer suddenly showed 0 km again, even though it had already shown 2 km before
I then formally declared my withdrawal from the purchase contract – on time and with clear justification. I demanded a full reversal of the transaction, since the vehicle has been unusable and dangerous for nearly two months. But neither the dealer nor Keeway responded in any way. Complete ignorance.
Conclusion: I paid €2,598 for a so-called “new vehicle” that is technically faulty, unsafe, and unusable from the start. The injury I suffered and the smoke from the engine clearly show: This is not just poor quality – this is a serious safety hazard. Neither the dealer nor the manufacturer takes responsibility – they simply disappear.
Clear warning: If you're looking for a safe, reliable motorcycle and working customer service, you should absolutely avoid Keeway and their authorized dealers.