Placed an order with Debenhams and order did not arrive. Customer services at Debenhams kept fobbing me off and told me to wait as order was in transit. After 16 days I telephoned Keplin direct and sp... Toon meer
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Lees wat reviewers zeggen
I gave a shocking review previously as the garden chairs I purchased didn't work. After a fiasco got a replacement and a refund !!!! Great I thought. However it seems the replacement chairs were... Toon meer
Ordered a parasol and base via Amazon and had a number of delivery issues. I managed to contact Keplin directly which is not often possible with Amazon suppliers. I was assisted by a friendly and help... Toon meer
I received an upright cordless hoover, as a birthday gift. Unfortunately after the fourth time of using it, it malfunctioned. A friend of mine has the same product and never experienced any issue... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Premium quality products for everyone in your household.
Contactgegevens
The Mille, 1000 Great West Road, TW8 9DW, Brentford, Verenigd Koninkrijk
- 0204 511 4390
- info@keplin-group.com
- keplin-group.com
4,3
Uitstekend
452 reviews
Heeft 27% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Manasi in Customer Service
Manasi in Customer Service was extremely efficient and helpful, and resolved a Warranty Issue straight away.
6 maart 2026
Review zonder uitnodiging
Antwoord van Keplin Group Limited
Hi Anthony,
Thank you for taking the time to share your feedback. We’re delighted to hear that Manasi was able to assist you so efficiently and resolve your warranty issue straight away. Providing quick, helpful support is something we take pride in, and it’s wonderful to know she delivered exactly that.
If you ever need any further assistance, we’re always here to help.
Warm regards,
Customer Support Team
Great communication
I was having difficulties uploading receipt. Made contact and experienced good responses. Pranav was very helpful and was able to assist and provide warranty for my item.
5 maart 2026
Review zonder uitnodiging
Antwoord van Keplin Group Limited
Hi Belle,
Thank you for sharing your experience with us. I’m really glad to hear that our team was able to support you when you had trouble uploading your receipt. It’s wonderful to know that Pranav’s assistance made the process smooth and helped you secure your warranty without any hassle.
We truly appreciate your kind words and the time you took to leave this review. If you ever need anything else, we’re always here to help.
Warm regards,
Keplin Customer Support
Very positive out come Carl was very…
Very positive out come Carl was very helpful
12 februari 2026
Review zonder uitnodiging
Antwoord van Keplin Group Limited
Hi Nick,
Thank you for your feedback. We’re delighted to hear you had a positive experience and that Carl was able to assist you so well. Your kind words mean a lot to us, and we’re always here if you need any further support.
Warm regards,
Keplin Customer Support
Warranty registration issue
Contacted customer support via the chat service as I was having a problem registering my warranty on line spoke to Carl asked me to send him a copy of my invoice and here would do it for me. Overall my experience with customer service was excellent thanks to Carl being so helpful.
24 februari 2026
Review zonder uitnodiging
Antwoord van Keplin Group Limited
Hi Peter,
Thank you for taking the time to share your experience. I’m really pleased to hear that Carl was able to step in and help you with your warranty registration. Sometimes these things can be a bit tricky online, so I’m glad our chat support made the process easier for you.
We truly appreciate your kind words and are delighted that your overall experience with our customer service was excellent. If you ever need any further assistance, we’re always here to help.
Warm regards,
Keplin Customer Support
Brought a keplin airfryer of tic tok
Brought a keplin airfryer of tic tok, Sakshi.
Was so helpful and kind quick response and help me above and beyond highly recommend can’t thank them enough
23 februari 2026
Review zonder uitnodiging
Antwoord van Keplin Group Limited
Hi Tracey,
Thank you so much for your lovely review. We’re delighted to hear that you’re happy with your new Keplin air fryer and that Sakshi was able to support you with such kindness and quick responses. It’s wonderful to know she went above and beyond to make your experience smooth and enjoyable.
We truly appreciate your recommendation and your kind words. If you ever need anything in the future, we’re always here to help.
Warm regards,
Keplin Customer Support
I would really like to appreciate…
I would really like to appreciate Atharva's assistance & humble behavior towards his customers. Kudos to him. Please hire more employees like Atharva. Excellent job. Well Done Keplin.
6 februari 2026
Review zonder uitnodiging
Praise to Customer Services
I ordered an air fryer which unfortunately had an issue, however I had a first class response from customer Services, particularly Carl. They were helpful every step of the way, prompt with their responses and although in the end I chose to receive a refund and return the item, Customer Services were absolutely fantastic. By far the best experience ive had from a company despite having issues with the item, well done Keplin
2 februari 2026
Review zonder uitnodiging
Antwoord van Keplin Group Limited
"Thank you, Karen, for taking the time to share your experience.
While we regret that the air fryer didn’t meet expectations, we’re delighted to hear that Carl and our customer service team provided the support you needed. Your recognition of their professionalism and care means a great deal to us, and we’ll be sure to pass along your praise. We’re committed to ensuring every customer feels valued, even when challenges arise."
My product order was perfect
My product order was perfect. Unfortnately the delivery courier left it at the wrong address. eventually recovered and passed over to me by an honest lady. Iinformed Keplin who kept in contact with me until the matter was resolved. Exellent customer service ensured. I would certainly recomend this copany and its products. However,use a more secure delivery method rather than have your items dumped in a porch area.
11 februari 2026
Review zonder uitnodiging
Antwoord van Keplin Group Limited
"Thank you, Michael, for sharing your experience.
We’re pleased to hear your order was perfect and that our customer service team kept in close contact until the matter was resolved. We truly appreciate your recommendation and your constructive feedback regarding delivery security—we’re actively reviewing courier practices to ensure safer handling of parcels.
Your input helps us improve, and we’re grateful for your trust in Keplin."
Velvet covered coat hangers
I have purchase from this Compsny their velvet non slip coat hangers and because they are such good value for money I have purchased for quite a few members of my family 20 at a time. Their service is second to none with orders arriving within 48 hours of order being placed. Highly recommend this Comoany - Jenny Morris
10 februari 2026
Review zonder uitnodiging
Antwoord van Keplin Group Limited
"Thank you, Jennifer, for your wonderful feedback!
We’re delighted to hear you and your family are enjoying our velvet non-slip coat hangers. It’s great to know you find them excellent value and that our fast delivery service met your expectations. Your recommendation means a lot to us, and we’re thrilled to have earned your trust."
Great service.
We had a delay on our order (thanks, Evri!) but Arron dealt with it brilliantly.
The item ordered is perfect.
I'll buy from them again!
11 februari 2026
Review zonder uitnodiging
Antwoord van Keplin Group Limited
"Thank you, John, for your kind words! We’re sorry about the courier delay, but we’re delighted Arron was able to resolve things smoothly for you. It’s wonderful to hear the item met your expectations, and we truly appreciate your intention to shop with us again."
They sent me the wrong product but they…
They sent me the wrong product but they have now sorted it,great customer service by a girl called Sakshi who was extremely helpful I would definitely recommend this company
6 februari 2026
Review zonder uitnodiging
Antwoord van Keplin Group Limited
Hi Scott,
Thank you so much for your kind words and for taking the time to share your experience.
We're really glad to hear that the issue with the wrong product was resolved quickly and that Sakshi was able to assist you so helpfully. She’ll be thrilled to know her support made such a positive impact.
We truly appreciate your recommendation and look forward to serving you again.
Warm regards,
Team Keplin
Antwoord van Keplin Group Limited
Hi Allan,
Thank you for your kind words! We’re delighted you found great value in your purchase, and I’m glad Arthur was able to assist you. Your feedback means a lot to us.
– Team Keplin
Keplin are committed to customer care
Keplin have a team who are very committed to customer care
Reena was really prompt and so kind when dealing with my issues, which were the fault of the courier.
I would recommend them as a trusted and helpful company.
5 februari 2026
Review zonder uitnodiging
Antwoord van Keplin Group Limited
Hi Michael,
Thank you for your kind words. We’re delighted to hear that Reena was able to assist you so promptly and kindly, even though the issue was caused by the courier. Your recommendation means a lot to us, and we’re proud to have a team so committed to customer care.
– Team Keplin
I had a small mix-up with my order…
I had a small mix-up with my order (received the wrong colour bath mat), but the way Keplin handled it was absolutely spot on. From the first response, the customer service was friendly, professional and genuinely helpful.
The team replied quickly, explained the options clearly, arranged a free return, and sent out the correct replacement without any fuss. Communication throughout was excellent, and I was kept fully informed at each stage.
Mistakes happen — what matters is how they’re resolved, and Keplin couldn’t have handled this better. Great customer service, lovely product quality (we’ve since ordered again), and I wouldn’t hesitate to recommend them.
7 december 2025
Review zonder uitnodiging
Antwoord van Keplin Group Limited
Thank you for sharing your experience with us.
I’m delighted to hear that CARL was able to assist you so promptly and professionally.
From arranging the free return to ensuring the correct replacement reached you without any fuss, it’s wonderful to know the process felt smooth and reassuring.
Mistakes can happen, but your feedback shows how important it is to resolve them with care and efficiency. We’re thrilled you’re happy with both the product quality and the service, and we truly appreciate your recommendation.
Thank you again for choosing Keplin — we look forward to serving you in the future.
– Team Keplin
Good purchase
I have purchased 2 lightweight vacuum cleaners. Very impressed with the vacuums - I applied for warranties and Keplin took over 4 months to confirm.
22 september 2025
Review zonder uitnodiging
Antwoord van Keplin Group Limited
Hi Donald,
Thank you for your feedback. We’re really pleased to hear you’re impressed with the lightweight vacuum cleaners. I’m sorry the warranty confirmation took longer than expected, but I’m glad it’s now all sorted for you.
We appreciate you choosing Keplin and hope the vacuums serve you well.
– Team Keplin
Vacuum bags
I ordered the vacuum bags on a Saturday morning and they arrived on Monday lunchtime! Amazing.
I had a small query about them so contacted the sender and within hours my query was sorted and I was good to go.
I would certainly recommend the company and their help desk elves!
26 januari 2026
Review zonder uitnodiging
Antwoord van Keplin Group Limited
Hi Jane,
Thank you so much for your lovely review. We’re delighted to hear your vacuum bags arrived so quickly and that our team could help resolve your query within hours. That’s exactly the experience we aim to deliver.
Your recommendation means a lot to us — and our help desk elves are smiling today thanks to you.
– Team Keplin
Exclusive service
We have ordered 2 suitcases of Amazon. Both items were delivered within the time frame specified despite all winter weather warnings.
Product is of a high quality material and strongly build, we were impressed, as we didnt expect much due to its low price.
We had a small issue with one of the items, contacted customer service and to our surprise the communication was of a high standard the issue was resolved fast and efficient, the company is really dedicated to their customers!
We highly recommend their services.
Thank You once more Kepling group for pleasant experience!
12 januari 2026
Review zonder uitnodiging
Antwoord van Keplin Group Limited
Hi Mrs. Castro,
Thank you for your wonderful feedback. We’re delighted your suitcases arrived on time and that the quality exceeded expectations. I’m glad our customer service team could resolve your issue quickly — supporting our customers is always our priority.
We truly appreciate your recommendation and your kind words.
Thank you for choosing the Keplin Group.
– Team Keplin
I had a small issue with my Keplin…
I had a small issue with my Keplin hoover and Carl assisted me through the process which was fast and simple, quick response and very thorough. As a good gesture they upgrade my hoover to a more powerful one, i don't know any other company to do that. Carl was incredibly helpful and made the process so simple, such a superior customer service. Thank you Carl for all the help and I hope Keplin company treats you well.
19 januari 2026
Review zonder uitnodiging
Antwoord van Keplin Group Limited
Thank you, Roxana.
We’re so glad Carl was able to resolve the issue quickly and make the process easy for you. It’s great to hear you’re happy with the upgraded hoover. We truly appreciate your kind words and your trust in Keplin.
Wrong items arrived + NO RESOLUTION
Ordered a heated blanket from Keplin through debenhams. I have been trying to get in contact with them for nearly a month now due to receiving the wrong colour but no reply!!! I am now past the returns date and I am out of pocket… AVOID!!
VIA DEBENHAMS
19 januari 2026
Review zonder uitnodiging
Antwoord van Keplin Group Limited
Hi Tee,
We’re truly sorry to hear about your experience — receiving the wrong colour and then struggling to reach us must have been incredibly frustrating, and we never want any customer to feel ignored or out of pocket.
We’ve already requested your details through Trustpilot so we can sort this out for you as quickly as possible. Please also feel free to call us directly on 020 7569 3007 and ask for a manager — we will make sure you’re properly looked after and that this is resolved without any further stress.
Thank you for giving us the chance to put this right. We’re here to help and won’t leave you stuck.
Customer service for returns
I honestly thought the customer service received was second to none, really easy to deal with and the very informative. At no point was i left waiting days for a reply.
8 januari 2026
Review zonder uitnodiging
Antwoord van Keplin Group Limited
Thank you so much, Iain.
We’re delighted to hear that you found our customer service easy to deal with and responsive. Providing clear information and timely support is exactly what we aim for, so it’s great to know this was your experience. We really appreciate your feedback.
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