Kewglazingandcatflapfittingservicssouthwestltd Reviews 

Kew accepted the job & confirmed a date that they could complete the work. I asked them what time on that date they would arrive but got ignored. On the day itself I followed up multiple times but they didn’t bother to respond or show up for the job. Terrible service.

Happy to show screenshots of the conversation as this definitely is the right company.

Professional installation, but VERY disappointing customer service

The installation itself was completed successfully, and the cat flap appears to be fitted well. However, my experience with the company’s customer service and communication was very disappointing.

The balance of £197.50 was due on completion. I received payment instructions in the morning, but subsequently received several further messages chasing payment throughout the same day — including messages at 14:26, 14:38, 15:05 and 18:04. The fitter had only completed the installation a few hours earlier.

There was also a mark on the newly installed glass which the fitter himself noticed during the installation. He cleaned the glass, but the mark remained. As I had to leave immediately after the fitting, I explained that I wanted to inspect the glass properly when I returned home before making the final payment. I also took photographs immediately after the installation.

The company subsequently told me that the mark was silicone rather than a scratch and that it would come off with cleaning. I purchased specific glass-cleaning products myself the following day, and the mark did improve considerably, so I accept that they were probably correct about it being residue.

What I found particularly disappointing was the tone of the subsequent communication. Despite explaining the circumstances, I was repeatedly accused of making “excuses” and of “evading” payment. I was also told that if I could not afford to pay, I should have said so before the fitting. At no point had I said or implied that I was unable or unwilling to pay.

I did ultimately pay the balance in full (within 30 hours of fitting). My concern was simply that I wanted to inspect a newly installed glass pane properly when a mark had been identified during the installation.

I think customers should be able to raise a reasonable concern about newly installed work without being made to feel that they are behaving dishonestly or unfairly. The installation itself may have been satisfactory, but the manner in which the payment issue and my concern about the glass were handled left me very disappointed.

Excellent service all round.
Replacement of entire pane with integrated cat-flap.
Swift, personal (not generic) response to initial enquiry.
Brilliant communication throughout by Kath re process, quote, timelines, payment.
Professional fitting by Kieron, on time within 3-hour fitting window, fitted within 30mins.
Friction-free at every step.
Just excellent.
Highly recommend.

Big thanks to Kath & Kieran! Very impressed with how easy they made it, great knowledge of what cat flaps to get. Very happy with my glass door! Thank you!

Outstanding communication and craftsmanship. Throughout the entire process, I was consistently updated and advised in detail. The pricing was very competitive, and the installation was exceptional and fast. For anyone needing a cat flap in glass, this company is highly recommended. Many thanks!

I had a new glass panel made and fitted with a cat flap hole by Key Glazing! It was a brilliant service start to finish. They provided quick and detailed quotes and responded quickly to emails and queries. Kieran came and measured our window and in 2 weeks came back and fitted it and set up our cat flap! The process was seamless!

Excellent Communication & Workmanship. Kept informed and advised thoroughly on the whole process. Really competitive pricing and superb, swift installation. If you need a cat flap in glass, you most definitely should use this company. Thanks.

I couldn’t recommend enough! Kieran and the team have been great and got a new glass and door flap ordered and delivered within a few weeks from my initial enquiry.
Competitive price and service provided with a smile 😊
Thank you so much!

Great communication, excellent and prompt service.

Friendly service both Kath via email and from Kieran who came out to measure and fit the glass cat flap also a quick service from order to fitting would definitely recommend this company

Easy communication and reliable, prompt service. 10/10 for the fitting of my cat flap. Couldn't be more pleased.

Great experience from initial email to enquire about having a cat flap fitted in glass door, to installation just over 2 weeks later. Great communication and a good price. Very friendly and kept well informed.

Excellent service super job and lovely people to deal with

Brilliant service!! Really impressed. Both Kath and Kieran communicated promptly and clearly, they are reliable, reasonably priced and did a great job. Also friendly which is always nice! 🙂

Great customer service throughout the whole process. They kept us informed throughout. Would highly recommend.
Thank you