Key Equity Release Reviews 17.863

TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Neil Bell was especially great with guiding through the journey of Equity release ,which can be doubting to some one new to this financial undertaking . Neil Bell guided through all aspects of E... Toon meer

Beoordeeld met 5 van de 5 sterren

We recently rang Key for advice on Equity Release, they put us in touch with Neil Bell. Neil was so friendly, very professional, extremely knowledgeable. Most importantly he listened. He made the pro... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Lesley Frame was my financial advisor. From the outset she telephone me at the exact time she said she would on my appointment day. She explained the ins and outs of the equity release process in... Toon meer

Beoordeeld met 5 van de 5 sterren

Tom Walmsley worked with us to update our wills. He was friendly, helpful and knowledgeable. He explained things clearly, outlining our various options and most importantly he listened to what we were... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Pensioenfonds
  2. Financieel adviseur
  3. Hypotheekmakelaar

Geschreven door het bedrijf

Key Equity Release helps people make confident, informed decisions about later life finances. We’ve supported over one million customers and are rated Excellent on Trustpilot, with more than 16,000 5-star reviews. We take time to listen, explain your options clearly, and recommend what’s genuinely right for you. And if equity release isn’t right for you, we'll tell you. Because your home — and your peace of mind — mean more.

Key Equity Release

Geschreven door het bedrijf

Equity Release
Trusted, award-winning equity release specialist
Highly experienced
We have over 25 years' experience. We've helped more than a million customers with tailored equity release advice. Once we've taken the time to understand your needs, we’ll have a sound idea of what the right plan is for you.
We're regulated experts
Key is regulated and a proud member of the Equity Release Council

Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

18K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Martin Hoare, equity release advisor.

Martin was very helpful and gave us good advice in dealing with the equity release. He kept us well informed about how things were progressing.

15 juli 2025
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Antwoord van Key Equity Release

We're happy to hear that the advice about equity release was helpful, and we appreciate the feedback about being kept informed of the progress. Thank you.

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Austin duration he is a good help and…

Austin duration he is a good help and adviser and explained things well

11 september 2025
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Antwoord van Key Equity Release

We're glad that our adviser was helpful and explained everything clearly. Thank you for sharing your positive experience with us!

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Saul Andrews spent a lot of time…

Saul Andrews spent a lot of time explaining the details, he was very informative and gave us some good advise on the way forward. he answered our questions very professionally. very good customer service. Thank you.

10 september 2025
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that the information provided was helpful and that your questions were answered thoroughly. We appreciate you taking the time to share your positive experience with us.

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Saul Andrew was very helpful and…

Saul Andrew was very helpful and explained everything in a detail which we could understand

3 september 2025
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that our explanation was helpful and easy to understand. Thank you for sharing your positive experience with us!

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Tom Walmsley

Tom Walmsley was brilliant at explaining everything there was no rush .He made sure I understood everything before going ahead with anything.

2 september 2025
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Antwoord van Key Equity Release

We're happy to hear that the explanation was helpful and thorough. We appreciate your positive feedback and are glad you felt comfortable with the pace.

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Great professional service provided by…

Great professional service provided by Daniel Cook. Responsive to enquiries, clear advice, very helpful. A smooth process from start to finish. Thank you Dan.

4 augustus 2025
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Antwoord van Key Equity Release

We're happy to hear that the service was professional, responsive, and helpful. We're glad the process was smooth and appreciate your positive feedback. Thank you!

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Estate Planning and updating of Wills.

Our Estate Planning and the updating of our Wills has been managed by Tom Walmsley. Tom has been exceptionally helpful in all aspects of his professional guidance. Polite and good humoured he cuts to the chase with an easy style and with language and terms that can be easily understood and absorbed by the lay person, probably entering into this area for the first time. He is both understanding and very patient, leaving no stone unturned to ensure complete understanding of the various issues (and pitfalls) involved. Of particular note was his help and guidance with the updating of wills to cover likely areas of weakness and risk. Thank you Tom, it really has been a pleasure being guided by you.
G & T

4 september 2025
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that the estate planning process and will updates were managed exceptionally well. It's great to know that the guidance provided was easily understood, patient, and thorough, especially regarding the identification of potential weaknesses. Thank you for sharing your positive experience.

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Exceptional professional service

Exceptional professional service, and huge thank you to Joseph Withers who was thorough and supportive all through my Equity Release journey from start to finish. Joseph explained everything including the steps through the process with the pros and cons of Equity release. so I was clear and confident in my decision . Thank you. With no hesitation i highly recommend Key Advice 👌

4 september 2025
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that you had such a positive experience. It's wonderful that the support and explanations provided gave you clarity and confidence throughout your equity release journey. Thank you for recommending our services!

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Fantastic advice from friendly advisor

I had made provisional enquiries with other bodies relating to equity release.

Lesley Frame made the process easy and i am very happy to have now moved home.

Thankyou x

3 september 2025
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that the process was easy for you, and we appreciate your positive feedback. We are so glad you are happy in your new home. Thank you!

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Tom Walmsley is knowledgeable and extremely helpful.

Tom Walmsley helped with an adjustment to our wills. He gave us sound advice and was extremely knowledgeable on all matters of estate planning, which has myriad pitfalls. He was patient, kind and very professional. We are very grateful for his help and support, and would highly recommend him to anyone needing to make a will. Thank you Tom.

1 september 2025
Review zonder uitnodiging
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Antwoord van Key Equity Release

We appreciate your kind words. We're happy to hear that the will adjustment process was smooth and that you found our advice helpful. It's great to know you felt supported and well-informed. Thank you for recommending our services!

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Smooth running

The whole experience ran smoothly with only one minor hiccup which was acceptance of living near water. Leena Mistry was our advisor and did a first rate job in a professional manner. Leena explained the process in full of what could be offered and also possible pit falls. Leena kept in contact and up dated us in every step of the process. We would thoroughly recommend Leena and the company as a whole. Great service. Many thanks from both of us.

27 augustus 2025
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that your overall experience ran smoothly and appreciate your positive feedback. We're glad the adviser offered a first-rate, professional service, explaining the process fully and keeping you updated. We value your recommendation and thank you both for your kind words.

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Neil Bell

Neil explained clearly each option that was available & suitable for us. We weren't aware that there were different options for equity release but feel that Neil definitely advised us to go forward with the best option for us.

1 september 2025
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that the options were clearly explained and that you feel confident about the advice you received. Thank you for sharing your positive experience!

Key Equity Release

Beoordeeld met 5 van de 5 sterren

A big thank you to Joe Withers

A big thank you to Joe Withers, our lifetime mortgage advisor.
He was truly professional, guiding us through the process smoothly and without stress.
He was very friendly and clearly explained the products and was generous with his time in answering questions and putting us at ease. Stephen

7 augustus 2025
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that the advisor offered professional guidance, making the process smooth and stress-free. We appreciate that they were friendly, clearly explained everything, and were generous with their time. Thank you for your positive feedback.

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Joe withers was amazing

Joe withers was amazing. He knows his job so well. And is does not give up finding a lender when one turns you down. The whole process was easy and stress free. Thank you

30 augustus 2025
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that the process was easy and stress-free. We appreciate your positive feedback and are so glad someone on our team was able to help you find a lender!

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Very helpful explained all issues…

Very helpful explained all issues completely for me made sure i understood everything. Thank you

27 juni 2025
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that our explanation of the issues was helpful and clear. We appreciate you taking the time to share your positive experience.

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Definitely recommend 5*

The whole process was quick and easy. It was made simple with the great advice and clear explanations given throughout by my advisor Dan Cook. He maintained regular contact with updates and checking I was happy and understanding the process. I would definitely recommend.

22 augustus 2025
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that the process was quick and easy for you. We appreciate your positive feedback regarding the clear explanations and regular updates you received. We're glad you enjoyed your experience and thank you for recommending us.

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Martin helped me get over my concerns…

Martin helped me get over my concerns over equity release.
I looked into it before Christmas 2024 and got cold feet.
So said I would think it all out.
I finally got back to him a few months ago and today after it all I got my payment through my bank .
Now I can get some things done at home. Have plans for kitchen Reno and living room. Thank you again. Yes I do recommend him he's not pushy at all and that's what I liked about him.

27 augustus 2025
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that your concerns were eased and that you felt comfortable throughout the equity release process. It's great to know you're now able to move forward with your home improvement plans. Thank you for recommending our services!

Key Equity Release

Beoordeeld met 5 van de 5 sterren

I would recommend having a will that …yes I would

I would recommend having a will that this company does for you and they go through everything twice and if not they do so understand everything Simon clow was brilliant like to thank Simon from me and my wife

26 augustus 2025
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that you had a brilliant experience and found the will process thorough. We appreciate your recommendation and thank you for your feedback.

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Will rewriting

Tom Walmsley has helped tread the complex areas of equity release, LPAs and will writing with relative ease. Interaction with me and prompt communication has helped enormously. I have recently entered a shared equity situation with my partner and I needed assurances that she could remain in our property should I pre-decease and vice versa. A property trust was the clear path we needed and his advice was spot on - something our solicitors never mentioned! They have taken over 3 months to have the title amended. Tom has rewritten my will in a couple of weeks after excellent telephone review. I cannot commend this company more.

21 augustus 2025
Review zonder uitnodiging
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Antwoord van Key Equity Release

We're happy to hear that the equity release, LPAs, and will writing processes were made easier for you. We appreciate your comments regarding the prompt communication and the suitability of the property trust for your shared equity situation. We are so glad we could help you.

Key Equity Release

Beoordeeld met 5 van de 5 sterren

Excellent service and communication

My experience over past weeks with Key Equity has been entirely positive and helpful. Austin Durant has been an excellent communicator, keeping in touch regularly and providing a professional, courteous and knowledgable service.

18 augustus 2025
Review zonder uitnodiging
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Antwoord van Key Equity Release

We appreciate you sharing your positive experience. We're happy to hear that you found our service helpful, and that you were impressed with the quality of communication. Thank you for your feedback.

Key Equity Release

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