KIBO Reviews 

Ordered an item for Father's Day. Item was paid for, has not shipped. Every time I call customer service I'm told the department i need to speak to is closed and they will email me after it opens. I never get an email. The item hasn't shipped and i can't seem to cancel my order and get my money back. I wish I had looked at this site first. I wouldn't not have used a company that rips people off. It's very shady they way you think you order from a company and then it ends up being through shop a tron.

Ordered a very expensive item (over £2000) in May - now 30+ days ago! No emails from Shopatron or Litepanels since the order confirmation.

Sent an email to customer service's Order Support five days (120 hours) ago and still no response. The whole experience has been very disappointing. I would not recommend this company to anyone.

I purchased a high quality MP3 player 4 months ago. It was damaged when received. I contact shopatron to ship back the item 10 days after the reception of the MP3 player. They told me they will send a return box.

I waited 3 weeks and received noting. I call them back and they told me they did not send anything, but that they now will. But I still received nothing.

Same story goes on 2 other time before I deceided to send the item myself. Five week now since the item was shipped and still no refund. I contact them few times and only receive one lazy e-mail. The kind of e-mail half "not our fault" and half "we will do nothing".

Conclusion: I've lost 350$ and many hours because of them.

AVOID THEM AT ALL COST!!!

P.S. For shopatron if you want to answer to this. Avoid starting with your "Dear Valued Customer" I don't buy it anymore...

I pre ordered a Pentax K-1, I thought from Ricoh. The email with my order says it will be billed by Shopatron*Ricoh Imaging. I ordered on March 03 2016 and hear nothing by May 4. Try contacting Ricoh and they say order is handled by Shopatron. I have a order number but cannot find any way to find out any thing about it at Shopatron. Not even a way to cancel order. I have never been this frustrated because it is a $1800 dollar item. I will never order anything from Ricoh again.

Follow up:
May 5, 2016 I received a phone call from Ricoh and an email from Shopatron Saying The Item has been cleared for shipping. May 6th I received a email from Shopatron saying Item has been shipped. The Item not being available In April as Indicated when I ordered it was part of the problem. Not being able to find info about item for a month is still a problem. I am now happy to know my item is on the way.

I ordered an item costing over $500 from a retailer that uses shopatron. The day after J placed my order the status showed that my order had been processed and will ship within the next business day. 4 days had gone by and no shipment. I emailed them on a monday and they got back to me within 30 mins saying my item will be shipping from the city where I live. It will be shipped from a local retailer and I will have it some time during the week. Since the retailer is within my city it will be same day shipping. Well a week had gone by. My order status was still "your order has been processed and should ship within the next business day." I emailed them again twice with no reply. In the second email I said I want to cancel the order. my next step is to open a dispute with my credit card company to get my money back if they don't email me back. I don't understand why it's taking over 2 weeks to get an item that's shipping from my city. It can't be more than 30 kms from where I live.

Edit: Shopatron, you guys obvsiously don't care about getting it right. I sent an email to the address you provided basically saying I want a refund and to cancel the order. The reply they sent me was, "your order is at the top of our priority list. We will hopefully ship it out in a day or so."

Do you guys even read the messages?

After canceling my order without any apparent reason, we had to make many phone calls and email. They finally get our order back on track.

I placed an order on 24 November and cancelled the order on 9 December.
An inquiry after a week of inactivity got me a murky response from customer support and a customer survey to fill out. I don't mind waiting two weeks but I want a status report by that time, not "it's working". I was looking forward to my first Seymour Duncan purchase! And, Update: Although I ended up purchasing from another seller, Shopatron and Sue made it ok by getting back to me and being apologetic. My order just hit a snafu. I'd call on them again.

Ordered a sweater and a hat at daleofnorway.com. They use shopatron for shipment. And was ordered to Denmark.
My hat was not in stock after I had ordered, I did not get a call or mail, if I would like to have different hat with the shipment, so I shouldn't pay double for shipment. They sent the sweater anyway. So if I would like a hat now, I have to pay extra 15 euros for shipping. I wrote an email to daleofnorway about this statement. They said there was nothing to do, to chance it. Because they use shopatron as external firm for shipping.
I ordered as a gift, because is was for my dads birthday. But they also forgot to do that. And the text I wrote for my dads birthday card was unreadable, because their firm cant use the letters "Æ Ø Å". And that was not written anywhere. And was not written on a separate paper, just on the order page. Much of the text looked like this "h%ber du n&r"
The tracking number with DPD did not work at any time. Got my delivery, but still today there is nothing to trace.

cant recommend shopatron and daleofnorway

This Chrismas it went wrong again. You guys shipped the wrong size of shirt. Everywhere it is written medium. But you ship a Large.

Hurrible company.

I ordered three shirts from Shopatron I was very pleased with ease of shopping and the prompt delivery I was also informed on status of my order

I ordered items--some even personalized with embroidery--and received them within 24 hours! Amazing experience! Highly recommend.

I ordered from Modells.com and it was an awesome experience. My order arrived quickly and prompt. I as received updates via email when it was processed and shipped!!

I purchased a Hot Tub Through Lay-z-spa, who use Shopatron.
I noticed that I had made a mistake on the shipping address, and phoned them as soon as possible.
The person I spoke to in customer service could not have been more helpfull, both on the phone and with promised emails.
Thank you to the person below.

Breixo Sanmartin-Allinson
Customer Support Representative
Best Regards,
Shopatron Customer Service

I bought a bird bath on line and found it really easy to do. My order came to the local store and I got an email to tell me it was ready for pick -up. I will most certainly will do it again because it was so stress free.

I had placed an order for bike carrier parts and accessories. I found the prices to be very fair. The shopping experience was excellent, and the order was processed and shipped very fast. Everything was above expectations, and I would highly recommend this company.

I purchased a gift for someone through the site, it arrived quickly, it was packaged well and it was exactly what I had ordered. I had a quite satisfactory experience.

Would give them 0 stars if possible. Its been over 3 months trying to make my order right- they basically sent us an opened item with more than half of the items missing! The items missing make the whole entire order in-usable. They then tried to fix the order by sending us the 'correct' parts and when we received them, they sent us all the WRONG parts! How difficult is it to make an order correct? Will NEVER order online again if Shopatron is involved, from any retailer! I am still trying to retrieve what I need from my missing order.

Places an order threw a website that uses Shopatron. They tell me that my complete order has shipped and will arrive as expected. The packages come and only half the stuff is there and some of it is damaged. I had to spend over and hour on the phone trying to return the defective items. Then I come to find out the other products that I ordered were back ordered for well over two months. At no time during the process did they let me know it would be over two months to receive the items that I ordered. This is not the first time I have had issues with them, nor do I think it will be the last time if I have to use them again.

Having ordered from Bobgear UK, whose online store is managed via Shopatron I received a damaged item from the manufacturer. Shopatron (UK/EU) were very helpful and dealt with the manufacturer for me, arranging for a replacement item and collection of the damaged one. Although there was some resistance from the manufacturer to replace the item initially, the Shopatron customer service people passed on the various photos of the damage and argued my case for a replacement item. I was kept up to date with progress throughout and am happy with the outcome.

“Excellent service. We were notified via email when our product was ready for pick up. The store staff at the Queen E. store were terrific.”

I had a good experience with this company