KIBO Reviews 

Placed an order and after several days it was cancelled. I was told it was due to payment. I placed the order again with another credit card and again it was cancelled. I have had no problems with these credit cards in the past.
Customer service was no help

Order states "preparing for shipment" for nearly 3 weeks. No response to all attempts to contact the company using all methods provided by them. Would not order from another company that uses Kibo/Shopatron services. Why be ignored for 3 week from this company when I can order something from Amazon, track it in real time, and get it within 48 hours?

KiboCommerce is the ordering service Honda PowerSports uses for online ordering. They are horrible, where is the negative star rating. The website will not let you place an order, but it does not tell you why. The only option is for in-store delivery yet their service cannot find the authorized dealer in my zip code and there are 5 within the range the list.
Try to call Kibo but they require an order number which I cannot get because the order will not go through and they do not give me an option ship to my residence.
Called every customer service number listed on the Honda PowerSports site and no one could tell me why it was not working, gave me no other numbers to call... just advised me to go to a local dealer and order it through them.... why have an online accessories website if we cannot place an online order!

I placed an order where the shipping address was a PO Box. These people shipped the order via a carrier who does NOT deliver to po boxes. They allowed the order to travel half way across the country and arrive 10 minutes from my house before they decided to intercept the package without even contacting me. I found out from the shipper that they were having the package redirected back to them all the way across country. If that isn't enough I still have not received my refund from them. You'll find that a lot of your favorites are connected to this company so be VERY mindful of who is actually managing your order. KIBO should not be "running with scissors" in e-commerce. They are horrible and so is their customer service.

Terrible customer service.

I ordered a motorcycle jacket through Indian Motorcycle and I guess they use Kibo as their online retailer. They sent me a tracking number that does not exist and the automated telephone assistant said the jacket was delivered. Now I've been on hold for an hour and counting.

I hope Indian Motorcycle drops them as an e-commerce vendor

Terrible customer service. My package arrived open. I instantly created a case online, emailed several times over the following weeks and called a couple of days ago. No compensation, no refund, nothing.

The most terrible and disgusting customer service I have EVER received. They did not answer one of my emails even though I sent several and then sent an email saying my case had been closed as the issue was resolved! The issue WAS NOT RESOLVED! I see now that this has happened to others, I wish I had read these reviews before buying with them. DO NOT USE THIS COMPANY

Worse than bad for customer service. They are incredibly slow at shipping to begin with. If there are any problems, they have the world's worst customer service.

Do not order from a company that uses Kibo to fulfill. We ordered a shirt from Evinrude on September 21st and never received it. We have a shipping confirmation with tracking number stating it shipped on 9/26. When calling Evinrude we were given the Kibo customer service number.
I spoke with a girl on 10/4 and was told it was "lost in the mail" and would be re-shipped. Today 10/19 I spoke with another gal and was told that the agent from 10/4 was out of the office so I asked for a manager and was told also out of the office. While on hold for quite awhile in this process today I Googled Kibo Reviews and voila' our case of not receiving seems to be the normal.

I honestly don't even know what to write. I cannot even comment on the delivered product on the fact that there is no delivered product. I ordered a guitar TWICE now using different accounts because my first account had been frozen and my order cancelled and the company has apparently given no reason (or answered my e-mail complaints) about the situation.

Ordering from my second account was the same story. Ordered, cancelled without any explanation, frozen account, ignored e-mail complaints. I seriously don't know how they keep themselves in business.

We ordered the motor parts we needed with a delivery time of 3-5 days. Order number 21893920. After 7 days I called and waited about 1/2 hour for someone to answer the phone and found that my payment was not processed for some reason for the 7 days. I asked if they could expedite the order delivery as we are awaiting these parts for our business and received the statement, "I am not authorized to do that do you want to cancel your order?" Evidently there was nothing wrong with the credit card entry,they just skipped over it, forgot about it or neglected to enter the card. This was not our neglect or loss of payment ability but Shopatron or KIBO's so we wait again for these urgent parts. Customer service is terrible. We will be contacting Evenrude-BRP. They need to get a better order service. If you make a shipping promise, keep it.

I had purchased an amp with kibo. These people are the worse in customer service. I instructed them I was going to return the amp. They gave me permission and an RMA number after me losing my shiP because they do not respond. I provided the return tracking number, it was signed by the representative. I have yet to get my refund. I have tried calling their customer service department. First time the hold time was 31 minutes. I got the rep on the line and she promised me that she would email me and resolve this for me. It has now been 2 days. I have tried calling back... My first call i was on hold 27 minutes and I got so frustrated I had to hung up. I am now calling back. I am 34 minutes on hold. This is absurd customer service. The absolute worse company. I see so many similar service issues with many customers.

I have been waiting 3 months for my order and was told it would be shipped to me in two weeks. They give me the run around every time I have called and do not keep you updated. Nothing gets accomplished or updated. I still have not received my order! Absolutely Frustrating!

After placing 4 calls to customer service to resolve a hold on my order, it was still not released despite authorization from PayPal. I ultimately cancelled my order, but my PayPal funds have yet to be credited back to my account. Each customer service rep promised to escalate my case, but nothing happened. No return call, no return email. Horrible experience

Do not order from any one using these people it's a nightmare. Kent Safety Products uses these people they also go by shopatron . BUYER BEWARE

I posted an order there because manufacturer site used them as official retail and ended up re-ordering elsewhere after over 2 weeks.
Short story is that over two weeks after my order was submitted (and over a week after it was charged) it had status 'shipping soon' at the website.
I contacted support and shipper via the website 3 times and only once got a non-informative reply like 'let me see and get back to you' without any follow-up.
The ironic part is that the item arrived when I no longer needed it, so I have to return at my own cost and, I guess, proceed with the transaction dispute.

I bought items via web site from Kibo.Kibo cancel my order...not problem but problem is get money back to your account..I send couple email about my money but nothing.I got no answers. After this I contacted paypal and problem is done.
Do not buy anything over KIBO!!!!!!!

Used a linked company 1000 Socks to supply specialist hiking socks. The items failed to arrive and the company does not want to answer any questions as to where they are. Kibo no help whatsoever and fail to provide and customer support.

After ordering some jackets from Rothco.com, a transaction managed by Kibo, I received an email saying they'd been dispatched, but none saying they'd been delivered. On checking the tracking number they were listed as delivered by the USPS, but were never received by the person I'd asked for them to be sent them to. So I sent several emails to Kibo, most of which were ignored, and with no help from Kibo, consequently complained directly to Rothco and their supplier. But the jackets have still not been received, nor have I had a refund, and Kibo have been absolutely no help at all. They are not responding to emails, leaving me a VERY dissatisfied and out of pocket customer and I would be wary of doing business with any company they are associated with from now on.

Placed an order for items that were back ordered. 2 days before items were supposed to be in stock and shipped, I received an email saying items would be back ordered for 3 more weeks and I could cancel order if I wanted to. After 2 phone calls over 3 days, I finally got order canceled, only to find out 2 days later that the day I canceled my order, my account was charged for the canceled order. I was not supposed to be charged until the items were ready to ship but they charge me after I cancel my order. I will never buy from a business that uses Shopatron again.

Edit: I tried to email my order number, but it was undeliverable. Did you give me a bogus email? Any way if you really want it it is 14455616

Edit #2: I would like to thank Sue for reaching out to me to explain what happened and going beyond what was needed to correct the situation. Please accept my apologies for not being more patient in the beginning. I really appreciate the effort she made to get in contact with me and discuss what happened. I would not hesitate to use Shopatron again. If you read this Sue, Thank you again!