KIBO Reviews 

Impossible to contact if there is any mistake or order error. I waited over and hour on 'live chat' only to have the request cancelled as I reached the end of the queue.

I ordered some Pentel retractable pencils and erasers before Christmas. When the order arrived I spent ages queued up waiting to connecting to someone via IM. Told them I had been short changed the replacement erasors. Was told they would remedy it and send out a replacement. Circa 45 days have passed now... Also made attempt to contact via email today. No response. Would not use again as they charge for things they don't deliver and are bad at communicating. Order #108469315. Case ID: 00866861. I would also add I had indicated this in form of a follow up survey too. which never got actioned either.

Service Impeccable de Maguelone.
Depuis de longues années, j'ai Maguelone au téléphone très régulièrement et c'est un enchantement de travailler avec elle au téléphone et par email. On devine son sourire permanent..!. Elle sait être disponible en permanence avec une efficacité totale. Merci à Maguelone qui je pense sincèrement est une personne incontournable de l'équipe KIBO.

I was put in touch with Maguelone who have been very efficient, proactive and super professional. She is just amazing, i think she is the number one of kibo's customer service.

Maguelone est un super contact !
Au moindre petit problème, elle prend le relais pour tout régler tout en nous tenant informé sur l'avancement des différents sujets.

En plus d'être efficace, elle est très agréable à chacun de nos échanges.

Très bon contacte avec Maguelone ! travailler avec elle est un véritable plaisir tant par sa gentillesse que par son professionnalisme

Always fast resolution of problems and take care of customer needs
:-)

Customer service is one of the best service of the world. Very fast to answer and resolve the problems.
Every customer service must be like yours and Salvatore is the right person for making this work because his work is perfect in my opinion.
Thanks for all and thanks for the platform that is really ok

Excellent accueil, excellent conseil et très pro dans la prise en charge des dossiers

Sal is always very polite and helpful. Great rep for Kibo

J'ai été assistée par Maguelone pour une remise que je ne parvenais pas à appliquer. C'est une personne consciencieuse et très à l'écoute. Elle a su résoudre très rapidement mon problème. Merci encore Maguelone !

Excellent Service

Just spoken to Maguelone who has assisted me with an order. She is always a pleasure to talk to, extremely helpful and any issues are always sorted straight away without any problems. Cannot recommend her and Kibo enough.

Shipping was really expensive and takes way too long. For $35, I expect 2-3 day shipping, or at the very least, the 3-7 they claimed it would take. Instead it took a week to ship and will not be here for another week. $35 should get you faster than 2 week shipping. On top of this, it took me asking for a shipping confirmation to actually get one.

The customer service was helpful on the phone however, which is why I’m giving 2 and not 1 star.

Anytime I have an issue with an order through KIBO, Stephanie has always been very helpful with each situation I've encountered. There's a great group of people that I've dealt with. Thanks for everything.

I call KIBO often and Omar is always a helpful associate in assisting with my questions and requests. He's patient and gets back to me quickly on cases that can't be solve right away or require more in-depth analysis. He's been a big help!

I call Kibo quite frequently, but I almost always get the chance to work with Omar. I believe I call him everyday of the week, and sometimes I call him twice a day asking for his assistance!! He's always provided the greatest service! He is patient and very professional, because he has those qualities, it's very easy to talk to him and ask for help. I've never heard him relay attitude or complain. Always a pleasure speaking with him!!

Ordered product thru Sea-Doo website and had no idea this company full filled product. Product never arrived after about 3 weeks called several times and was able to get nowhere. Had to get my credit card company involved to resolve issue. will never order from Sea-Doo website again, just so I dont have to deal with this company again

Shopatron will automatically double-charge you , then you have to wait a week for a refund. Also, terrible customer service call center.

Very poor communication. Placed an order 10 days ago and have yet to receive a shipping confirmation or a response from customer service. I will never purchase something from a website using Kibo to ship their products, including JOBY.

Very bad company and gave a lot of troubles to customers. Not sure why Klipsch uses this company as payment processing service provider.