Hadn't been notified of a repeat charge. Customer service not helpful. Avoid at all costs. No refund and no apology
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Be aware!!!! Paid for this app and didn’t end up using it as I didn’t like it or find it useful. Received a PayPal notification to say pre- approved payment taken. What pre-approved payment??? I d... Toon meer
Bedrijf heeft geantwoord
Paypal needs to refund us all our money. I'm having the same experience as everyone else. 33.00 charges and now a 66.00. I'm getting nothing but computerized email responses. I'm going to removed my... Toon meer
Bedrijf heeft geantwoord
I have never been much of a runner. I was always the person that would be in good shape but not able to run regularly. But thanks to Kilo Health, my workout routine has changed drastically! After hear... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
the company no longer exists
Contactgegevens
Verenigde Staten
- kilo.health
2,2
Slecht
87 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
This is a .scam my PayPal debited even…
This is a .scam my PayPal debited even though I never subscribed
7 december 2020
Antwoord van Nonexistent
Hello, Ted
Thanks for stressing this out!
This can't be the case, but let us double-check. Please give us your registration email address so we would have something to work with!
Greetings,
Kilo.Health team
Kilo.Health offered to market my…
Kilo.Health offered to market my product SleepHackMe for me.
They then created fake reviews and fake statistics about effectiveness of the product and started running ads, charging customers and not refunding them before the product was even close to existing in order to "test" if the product would take.
They stated over 14000 people have taken the course. When 0 people have.
They say the course has a 4.8 out of 5 star rating from 358 people when it has zero ratings.
They continued to do this despite my repeated request to stop as this is unethical especially for a medical product.
They put the BBC and business insider logos on the website to trick people into thinking the course has been mentioned there when it hasn't.
They are due to change the site to another name.
Their sleep expert Dr Newman MD does not exist. The picture is fake. The reviews from Caran, John and Rachel are fake. The facebook user reviews are fake.
The CEO, CMO, and my product managers use unethical marketing practices and ignored my requests to stop marketing my product.
5 december 2020
Review zonder uitnodiging
Antwoord van Nonexistent
Dear Oliver,
Thank you for your in-depth comment which led our team to take another glance at the situation and, hopefully, make it more clear for both sides.
We tried to reach out to you and sent a few emails. Just in case you haven’t read them yet, we’d really appreciate receiving a reply! It’s way much easier to communicate directly.
Our team would like to point out that we have offered you to advertise your product, which we believe is great and deserves to be discovered by a lot of people who struggle with sleeping issues.
We did charge the customers during the test phase and we are extremely sorry to see that some of them didn’t receive their orders. However, some technical issues occurred causing the deliverability disruption and, sadly, we were not able to fix them right away. We’d like to emphasize that in such situations, our team issues refunds and did issue refunds for customers. Our customer service team is more than happy to assist, especially, in such extraordinary cases which rarely occur, but require special attention.
We also checked our previous communication and found out that all emails received from you have been replied to. Our team is sorry if some of the replies took a little bit longer than expected, however, they were definitely sent. In the future, we’ll make sure to prioritize such correspondence and we’re sorry If that affected our cooperation.
Once we received your request asking us to stop advertising under the name of your brand, we agreed on that and stopped running our ads immediately. To add up, the website is no longer available and can’t be accessed.
Let us apologize for all of this situation which is greatly unpleasant for both sides, and we do hope that this message will help us to receive your reply via email.
I wish I could give no stars
I wish I could give no stars. Don't waste your money! Their exercises are not created by professionals depending on what you are looking for. It is a poorly executed algorithm. They charge a lot for nothing! I am currently disputing them with PayPal.
UPDATE: I won my case against them through PayPal and was refunded. KILO Health flagged this review as fake thinking I didn't purchase it. Just sent the evidence of purchase to Trust Pilot.
4 december 2020
Antwoord van Nonexistent
Hello,
Thank you for stressing it out.
We want to get more details on it. Please give us your registration email so we could check!
Greetings,
Kilo.Health team
This is a total scam
This is a total scam. They took two lots of money from my bank account 3 months apart. Pay pal would not help to recover the money and they would not refund. Be warned. Update. The second payment was refunded after this review was published. Update. Two months on and i am getting messages to remove this review from Kilo Health through Trustpilot. I wonder how many honest reviews have been removed through this type of intimidation.
25 oktober 2020
Review zonder uitnodiging
Antwoord van Nonexistent
Hello, Valerie
Thank you for pointing this out. We'll investigate and contact you through email. Thanks!
Best wishes.
Kilo.Health team
SCAM
SCAM! This company will take money from your account that is completely unauthorised- DO NOT ENTERTAIN ANYTHING TO DO WITH THEM!!
18 oktober 2020
Antwoord van Nonexistent
Hey there,
Some of our products have subscription services, which renew automatically if not canceled before the end of the initial period. Our apologies if our subscription policy misguided you. Either way, we need your registration email to investigate your case. Please reply to our "find reviewer" request.
Sincerely,
Kilo.Health team
Dire experience
Dire experience, paid for a diet sheet download, never came. No response to any of my messages. Opened a paypal dispute but some how this company could prove I'd been sent it and opened and read it on two occasions. I HAVE NEVER HAD NOR OPENED THIS PRODUCT, they would not send me this evidence. My email account proves this. I have reported this very strange activity
Now in Jan 2021 you respond to a situation where no diet sheet was received, you refund refused from October 2020. May I suggest you check the record of communication and perhaps not ask 4 months later
1 oktober 2020
Antwoord van Nonexistent
Hello, Dale
Thank you for reaching out. We're so sorry if that was the case. We want to get more info so we could investigate. Please reply to our "find reviewer" inquiry with your registration email address.
Greetings,
Kilo.Health team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.