Kiltane Retail Reviews 

I was surprised to find Kiltane website, while looking for a cashmere jumper. I liked the times and they were on sale. Some errors occurred while ordering, that were dealt with quickly. Really like the jumper which is a soft Camel colour, polo neck jumper. The cashmere is good quality, and substantial - ie thick. Size 12 fits me well on the arm length, BUT it's just a bit too long, comes down to my hips. I'm short waisted, so I have to bunch it up a bit, which is a real shame.

I don't normally bother with writing reviews for online shopping, but had to make an exception for Kiltane.
I found them via a Google search and after going through the popular high street brands websites looking for a scarf, but all the popular brands offered were cheap polyester rubbish. I then found Kiltane, which had an offer on at the time and they were 100% lambs wool. Selected a nice scarf, bought and didn't think anything of it. To my suprise, it was delivered next day, beautifully packaged and the scarf was excellent quality and more importantly nice and warm.
Highly recommended.

Great quality product and fast delivery

All the scarves are good. I understand the importance of environmental protection, but buying 14 scarves and only using two sheets of paper for protection makes them inconvenient to store. Also, online shopping doesn't allow purchasing smaller shopping bags similar to those in stores, forcing me to buy new bags to give as gifts.

My first time purchasing from Kiltane. A speedy delivery and a well priced quality scarf. I will use the company again.

Thank you for a positive buying experience.

Fast delivery, good quality

Great customer experience, have placed two orders, one for a waxed hat for dog walking which has been fantastic. My second order was for a personalised scarf. Unfortunately after a few wears the embroidery came loose and so I raised this not as a complaint but as a heads up incase it got worse.

The response was quick and was offered a replacement or a refund right away which I was not expecting. Loving the scarf I requested a new one which arrived today.

Communication was quick, polite and very personable. Could not be happier.

Thanks to Alice and the team for their help.

Livraison rapide et étole « wrap » de belle qualité.
Ma fille m’avait offert il y a quelques années la même étole aux couleurs un peu plus vive. Elle ne s’est pas déformée avec le temps, la laine est d’excellente qualité et elle tient chaud.
Voilà pourquoi je commande à nouveau celle en rose et ce malgré les taxes et les frais de livraison qui ont été de 48 € environ !!! 😉🥹😅 (j’habite en France)

Lovely soft scarf! Arrived promptly. Nicely packaged.

This is the only company I have dealt with who
pack and box their scarves beautifully despite my only
spending a small amount of money.

Fast delivery and amazing quality tweed blazer, I will be returning again!

Great service. Very pleased with product excellent quality

I was in Edinburgh in Oct 2025. I purchased scarfs in Kiltane store there. In my opinion it was the best store of the many in that city. When I returned to the USA and Christmas was coming I regretted not having more for gifts. Last minute I looked at the website and could could not believe that they would ship to me from Scotland in just three days at great prices too. The absolute BEST company I have EVER dealt with by far. It was stress free ordering and had great tracking .Happy with entire experience. Merry Christmas to all Santa's helpers at Kiltane.

I paid 14€ for sending fees on 12/december, and did not receive the order yet. Not recommended for orders outside of UK.

Really bad experience for buying those gifts for my friends and family!!!
Delayed and delayed shipping made me miss my mailing gift to overseas relatives . Hesitated to buy next time, also the packing were so ugly😒

This was good - I'm aware Kiltane reviews have been mixed! The Tori coat is a perfect length for warmth and practicality and it is every bit as beautiful as I'd hoped. I particularly appreciated the detailed clothing measurements on the website which showed the seamlines and garment construction. I compared measurements with a jacket I already had and got the size right first time. Only slight reservation in that the sleeves are a little narrower than I would have liked for a winter-weight jumper underneath,

The delivery is terrible. Firstly it is delivered three days later than expected. DHL throwed my parcel on the road and created a fake person to sign it. I can't imagine if I didn't rush downstairs and collect it in minutes.

Product quality is great ( same as other cashmere companies ) ! However, the international package looks like I ordered from TEMU, the carton was arrived totally crushed and wrinkled. Can’t believe this was with UPS service plus I had to pay additional $35 even though my order was almost CA$1400. I don’t see any “Luxury” related according to my shopping experience LOL

Very good selection of merchandise. Purchased cashmere scarf. Great quality.

I bought three pullovers yet never received the goods following inaccurate tax billing from transporter UPS and inadequate customer service (5 calls and 4 mails later to various phone & email adresses, still no feedback). Hoping that Kiltane will reimburse me soon.