Kimai Reviews 87

The customer service team (both online and in the London shop) were very helpful to me in choosing the right dates for delivery. The item I bought (ivy necklace) is lovely and made a wonderful gift. The only slight issue I had - the website doesn’t enable you to choose things like day of delivery, but the returns cut off date is ‘within two weeks of taking delivery’. This made it a little stressful when trying to order a surprise present for a birthday, because you couldn’t buy too early lest you lose the ability to return, but equally you then ran the risk of ordering too late and not having the item. This then required various emails exchanged with the (lovely) customer service team who ensured things were well sorted, but it delayed me buying the item and did cause a little stress

Très heureuse de ma commande et du professionnalisme de l’équipe Kimai. J’étais retissante quand à l’achat par internet, de plus que j’habitue en France. J’ai pu longuement échanger avec l’équipe par mail, avant de sauter le pas pour mon achat. Et le bijoux et encore plus beau en vrai qu’en photo. J’ai commandé le jeudi soir à 17h, et le lendemain à 11h j’étais livré alors que j’habite en France. Je recommande quand à l’envoie 100% sécurisé de la marchandise.
Hâte de pouvoir acquérir un nouveau bijoux de chez vous

Amazing customer service! I ordered a diamond bracelet last minute and realized the delivery date was too late. I contacted Kimai, and they immediately helped expedite shipping—getting it out the same day. The bracelet is beautiful, and their responsiveness made all the difference.

Great service as usual and the ring came out exactly as we imagined it.

Great service!

After a first video call, I ended up ordering my engagement ring from Kimai and was very happy with the whole experience.

The team was responsive, helpful, and kind throughout the process — from sizing advice to a smooth pickup in person, that I asked for.

The ring itself is beautiful and exactly as I imagined.

It was a special moment, and Kimai played their part perfectly.

A big thank you to Gertjan and the rest of the team.

Excellent quality and customer service! I have several unique jewelry pieces from Kimai and I love them all. The quality is impeccable and even when I had a problem with one them, their excellent customer service ensured that I got a new piece I will enjoy for many years to come. Thank you.

I had an amazing experience with Kimai while purchasing the Jackie ring. They responded asap to my queries and emails, and is a great team. I loved the ring and it was delivered right on time. Would definitely come back for another Kimai experience.

The service was magnificent! Would recommend to everyone.

Excellent from start to finish. Been eyeing a pair of earrings from Kimai (in addition to many other items) and finally bought them. They fit the void I have been feeling in my collection and am excited for my next special purchase with Kimai.

From start to finish, my experience with Kimai has been nothing short of outstanding. Their commitment to sustainability—using lab-grown diamonds and 18k recycled gold—is what first drew me to them, but it was the quality of their craftsmanship and the care in their customer service that truly won me over.

I ordered two pieces: the Cube Men Bracelet for myself, which is sleek, stylish, and very well made, and the Unity Necklace for my wife. The moment we saw the necklace, we were both blown away. The weight, the shine, the quality of the gold, and especially the beautiful engraving—everything about it felt luxurious and meaningful. My wife absolutely loved it.

What stood out just as much as the jewellery was the personal touch from Kimai as a company. They kept me updated throughout the process and made me feel like more than just another customer. Their communication was warm, prompt, and genuine—something that's rare these days.

I’m so happy with our pieces and the whole experience, and without hesitation, I’ll be ordering from Kimai again. This is a definite 5-star review from me—thank you, Kimai, for making something so special for both of us.

Recently purhcased the Duo Necklace in Rose Gold for my wifes 30th birthday.

What a beautiful piece of jewellery and special thanks to Emilia from the customer services team for making sure it arrived in time for her birthday.

Really pleased with my customised bracelet, it looks better in person than on the website. The shop was lovely when I went to pick it up as well.

Beautiful product and in stunning packaging.

I had multiple interactions with the team, from selecting the engagement ring to arranging the shipping and finally resizing locally.
Everyone was friendly, honest (they didn't recommend the biggest diamond since my fiancé has small fingers), responsive and extremely helpful.
The brand was recommended to me by a friend, and without a doubt, I will keep recommending it to my friends in the future

Very smooth experience throughout, from the initial appointment until we received the ring. Thanks to Aranza and the team for the support! My partner loves the engagement ring.

After some days researching for the right brand and jewellers - the client experience I received was top tier! Thank you, Megan for your expertise, insight and design input. It is refreshing to communicate with an individual that knows the brand ethos and values 🙏🏼

I spoke with Megan on the phone last week who was incredibly helpful. I had a limited time between ordering and going away for a proposal, and she helped calm my nerves and provided a date to collect the ring by. She was attentive and took my details personally and was excellent

Megan was very kind and friendly. She helped us find the perfect ring after we’ve been searching for months. Great experience!