I ordered a four-hole sink faucet that Kingston had in stock but my plumber's distributor could not find. My dealings with Kingston went remarkably well. I ordered on-line and within a week I had my... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
No vacuum breaker and wouldn’t allow me to return it unless I pay a 25% restocking fee! Putting something back in inventory doesn’t cost that much! They did allow me to return it though and waived... Toon meer
Bedrijf heeft geantwoord
Excellent customer service. We had a shipping time issue that was quickly resolved with a refund. I only gave 4 stars because the lever handles of our faucet work in the opposite direction than they... Toon meer
Very helpful customer service over the phone! Made what I needed to work work - working around temporrary back order issues.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At KINGSTON, we believe every home deserves timeless design, dependable quality, and exceptional service. For more than 20 years, we’ve built our reputation as a trusted leader in kitchen and bath fixtures, serving homeowners, designers, and trade professionals across the United States and beyond. Founded in 1998, Kingston Brass has grown from a single product line into a complete home solutions brand with thousands of SKUs across faucets, sinks, tubs, lighting, and accessories. Our collections span traditional, transitional, and modern styles, offering premium finishes like matte black, brushed brass, and polished nickel. Each piece is crafted to deliver both beauty and performance, backed by rigorous quality standards and a dedication to long-lasting durability. We’re more than just a product company, we are a partner. Our Kingston Trade Program supports interior designers, contractors, and plumbers with exclusive pricing, dedicated account consultants, and resources tailored to professional needs. This commitment to the trade community has made Kingston a go-to choice for both residential and commercial projects. Customers choose Kingston because we combine luxury design with accessible pricing, responsive support, and reliable warranties. Whether you are updating a single bathroom or building an entire home, you can trust Kingston to deliver on our promise: exceptional design, uncompromised quality, and service that puts you first.
KINGSTON Guarantee
Your satisfaction is at the heart of everything we do
Your satisfaction is at the heart of everything we do. At Kingston, we stand behind every product with a simple promise: quality you can rely on and service you can trust. Every faucet, sink, tub, and accessory is designed to meet rigorous performance standards, ensuring lasting durability and timeless style. With over 20 years of experience in kitchen and bath, Kingston is a name you can count on. All of our products are backed by reliable manufacturer warranties for peace of mind, and our U.S.-based support team is ready to assist with questions, orders, or installation. For designers, builders, and contractors, our Trade Program provides exclusive benefits and dedicated account consultants to support your projects. And for all customers, our straightforward return process ensures a worry-free experience. When you choose Kingston, you’re not just purchasing a product; you’re gaining a trusted partner committed to delivering exceptional design, uncompromised quality, and a customer experience that puts you first.
Contactgegevens
12775 RESERVOIR ST., 91710, Chino, Verenigde Staten
- 877-252-7277
- contact@kingstonbrass.com
- kingstonbrass.com
4,1
Goed
310 reviews
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Heeft 13% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Kingston Brass has exceeded my…
Kingston Brass has exceeded my expectations on quality products, incredible customer service and their approach to detailed instructions on how to install their products. Kingston quick shipping makes it possible to keep the projects going without any hold ups. I highly recommend considering their impressive line of kitchen and bathroom supplies over the major brands.
5 juni 2026
Antwoord van KINGSTON
Thank you for your kind words and recommendation. We're thrilled to hear you had a great experience with our products, service, and shipping. We truly appreciate your support!
The associate Rosalyn who answered the…
The associate Rosalyn who answered the phone is the reason my experience was Great. I needed to return a fixture ( excellent quality but didn’t fit the space) and I was worried about the return policy, what hoops I would have to jump through, what I would have to pay to return it if I was even within the qualifying window of return. Well, Rosalyn introduced herself with a smile in her voice and calmly reassured me that I needn’t worry she would help me take care of the return. First she would see if I was within the timeframe to return the item and she diligently looked up my account and quickly told me I was within the return timeframe of 30 days. Rosalyn outlined everything I needed to know in order to return the item and assured me that all instructions would be emailed to me as well within 24-48 hours. What a relief. Rosalyn’s TLC turned a serious concern into an easy “action item.” She anticipated my worry about proper packaging and tracking before I could ask the question. This is customer service of the highest order. In my opinion, Rosalyn is a valuable asset to the Kingston Brass company and should receive a raise and promotion. I look forward to working with Kingston Brass in the future. Thank you Rosalyn!
15 juni 2026
Antwoord van KINGSTON
Thank you for taking the time to share your experience. We're thrilled that one of our support team members provided the care and assistance you needed. We look forward to assisting you again in the future!
Quit bothering me!!!!!
27 mei 2026
Antwoord van KINGSTON
Thank you so much for your kind words and for taking the time to leave a review!
Well made fixures
26 mei 2026
Antwoord van KINGSTON
Thank you for taking the time to leave us an honest review!
No information for cartridge replacement part number. :(
I think the Kingston Brass faucets are beautiful.
I have a major problem with the company. I've needed to replaced the cartridges for most of my faucets - they are 15 years old and we didn't have a water softener for a lot of it. We have very hard water.
Online, the specifications sheet for a faucet shows the break-apart picture of the faucet. The cartridge is visualized. BUT, there is no correlating number that tells you which cartridge to order. It makes it REALLY HARD to replace the cartridges when needed.
I'm going to gradually replace all my faucets with another brand that will have better guidelines for finding replacement parts. (Yeah... it has been super frutrating.)
16 maart 2026
Antwoord van KINGSTON
Hi Julia,
Thank you for taking the time to share your feedback. We understand how frustrating it can be to identify the correct replacement cartridge, especially for faucets that have been in service for many years.
We're glad we had the opportunity to connect with you directly and resolve the issue. Your feedback regarding replacement part identification is valuable, and we've shared it with our team as we continue working to improve the customer experience.
Thank you again for your time and support.
Kingston Customer Experience Team
Antwoord van KINGSTON
Thank you for your kind words and for leaving us a 5-star review!
Great customer service.
1 juni 2026
Antwoord van KINGSTON
Thank you so much for your 5‑star review, Brent!
Antwoord van KINGSTON
We really appreciate your positive feedback, Tommy!
The faucet was beautiful but could not…
The faucet was beautiful but could not be put together due to missing part so it was returned.
13 mei 2026
Antwoord van KINGSTON
Dear Charlotte,
We're sorry to hear about your experience. Our Customer Support team reached out to see if there was anything further we could do to help. We appreciate your feedback and are always here if you need assistance in the future.
Kingston Customer Experience Team
The online ordering is always easy the…
The online ordering is always easy the order arrives when it is supposed to and the product is always high quality
27 mei 2026
Antwoord van KINGSTON
Thank you for your kind feedback! We're glad to hear you've had a smooth ordering experience and that our products continue to meet your expectations.
I’m a plumber and have experience with…
I’m a plumber and have experience with Kingston brass. It is a solid very good quality fixture. I purchased a deck mount for my free standing tub. It was surprisingly cheap. The fixture came in and I installed it but failed to notice it was cocked at a funny forward leaning angle. Now thw cheap price made sense as another model that looked just like it was double the price. I didn’t see anything on the description about its forward leaning angle. Maybe I over looked it. I dunno. I was already so far in my project that I just rolled with it. It works great. It just looks peculiar. Oh well
22 mei 2026
Speedy Delivery
Maria, our sales consultant, has been stellar every time I’ve needed parts or product. The quality of Kingston Brass products coupled with the service that we’ve received, keeps us coming back. The speed that we receive things is perhaps the largest differentiator from your competition.
28 mei 2026
Antwoord van KINGSTON
Thank you for your kind review! We're glad to hear that our commitment to quality and fast delivery has made a difference. We truly appreciate your support.
I love the new faucet!
6 mei 2026
Antwoord van KINGSTON
Hi Sean,
Thank you for taking the time to share your feedback. We're sorry to hear about the issue with the deck plate fit.
Our Customer Service team reached out to provide assistance and help identify the best solution for your installation. If you still need any support, please don't hesitate to reply to our previous email or contact our Customer Service team. We'd be happy to assist you.
Kingston Customer Experience Team
Antwoord van KINGSTON
We appreciate your feedback and are happy we could provide both great service and competitive pricing.
Kingston products are great and the…
Kingston products are great and the insider prices can't be beat. My rep Mary Cortez is also just the best!
15 mei 2026
Antwoord van KINGSTON
We're glad you're enjoying our products and pricing. Thanks for recognizing our team!
Easy to get help with answers
Easy to get help with answers, service reps are very friendly too
15 mei 2026
Antwoord van KINGSTON
Thank you for your kind words! We're glad our team could help answer your questions and assist you with your order.
A Great Experience!
I was able to look online to find what was needed for my old Victorian Tub and Kingston had the size we needed and the price was right and delivery was great thru Fed Ex! Thank you for good service.
14 mei 2026
Antwoord van KINGSTON
Thank you for your 5-star review! We're so glad everything came together and that you found the perfect fit for your project.
Beautiful finish/ Brushed Brass
Everything arrived timely undamaged and the finish is beautiful! Brushed brass. I ordered a whole bathroom full of fixtures. Will order from this company again!
13 mei 2026
Antwoord van KINGSTON
We truly appreciate your feedback and are grateful for your trust in our products!
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