KINGSTON Reviews 

The faucet handle I bought stopped working within a few weeks. It just spins around without turning on the hot water. I have to use a screwdriver to turn on the water each time.

when i called did not take long to through and order the part that i need and was told about the reason on the orginal part sales rep was very knowledgeable

We love the products; faucets, grab bars, & towel rings. Also high praise for Jasmin Magana who I interfaced with on all the products. She is an outstanding asset for Kingston. Also Rosalyn Brooks who handled an issue that required a return and replace.

I received the parts I needed, that was no problem, but I asked several times if there was a special tool or wrench to remove the faucet cylinders, which was never answered. I figured out that I needed a very deep socket, I eventually found them but I had to buy 2 different sets to find the one that would fit. It would have saved me lots of time if Kingston just said you need this tool, this size.

We recently remodeled our home and - with our designer and plumbing contractor - selected several Kingston Brass products to complete the work. This included a pedestal sink, matching p-traps to match our finish metals, and accessories. The ordering, buying and receiving process was easy. The products are top quality. Would recommend.

Kingston brass products are reliable, carefully made, and last forever. They not only look good, but also perform well for decades. You will never regret a Kingston Brass purchase.

The parts fit perfectly and were shipped properly.

As a designer who does lots of bathrooms, I love working with a company that makes consistently high-quality solid brass products, with great designs, at very fair prices. My clients love your products, too. Keep doing what you're doing!

Excellent service. Product is a good replacement for original taps installed 25 years ago.

Got it and it works great.
But it took me 3 time of trying over 3 months. Could be supply or stocking communication. I had a fear of a double order.

The part I ordered was packaged well and just right.

This is the third Kingston brass faucet I’ve purchased. Very pleased with the vintage aesthetic and price. Initial quality is good, although any vintage-constructed faucet has more joints to leak over time. Soft water is an imperative with these kits to preserve seal integrity and prevent corrosive deposits.

Matched the price on Amazon. Happy to buy direct? Excellent customer service and fine product

Maria in Customer Service made my experience. And once we identified the product, among many options, it was perfect.

Great appearance

I accidentally put a wrong address for the “ship to” box. After I placed an order I realized it wasn’t even my address. I called Kingston and the lady helped me out by cancelling the order. She was very nice and helpful, even though the mistake was on my side. I am very grateful.

Kingston brass was recommended to me - product price and quality were what I was looking for.

I gave 3 stars as we received the right product in two different finishes which delayed installation. We tried to work with customer service and ultimately had to have a our contractor call to help fix the situation.

Replacement part not available separately. Had to purchase entire spout. I got the wrong one (my fault not theirs) and when immediately paid to ship it back, I was charged a restocking fee. Found entire faucet assy way cheaper online elsewhere. I tried to go to manufacturer and third party sold me the WHOLE faucet for $30 cheaper than Kingston sold me just the spout for. I dont usually complain but they kept emailing me to review them, so here it is.

The sink/shower faucets that I spent $700 on DID NOT MATCH but Kingston said they did. Two COMPLETELY DIFFERENT fonts were used on the handles. Not one but two Customer Service Representatives completely dropped the ball when I tried to get answers. My only "fix" was to order two "blanks shower disks" for the Hot/Cold shower knobs - which cost me an additional $60 (for the tiny disks and $20 shipping).