kirakiraworld.com Reviews 

I placed an order for 3 items on the 19th November 2022 for Christmas gifts given that estimated delivery was within the time frame to get here before the 25th December.

I appreciated there were delays due to postal strikes in the UK but the customer service I received was atrocious.
They always responded fairly quickly but every time I messaged I received different information. First that my items had been sent, then they were trying to track the package as it was lost, then that the package hadn’t even left!
January 6th I finally received 2 out of 3 items. This was frustrating as I’d already missed the window for Christmas and waited a number of weeks over the estimated delivery to not have received my full order.

Same thing again, back and fourth customer services being told my item wasn’t far behind, then that it hadn’t been sent yet and would I be patient and willing to wait another 7 days -AGAIN I accepted. 7 days pass and no update on shipping information and no package received. I leave it another few days to allow for any delays and still nothing.
I went back and fourth like this several times until eventually I was advised they were out of stock and I would have to wait a further 4 weeks!!! I stupidly STILL waited a further 4 weeks and when nothing arrived I advised they had breached our original contract time and time again and under common law I’m now entitled to a full refund of the missing item. Again I had to wait further weeks until I finally received a refund. Awful awful customer service.
The products that did eventual arrive were perfect though!

Order place November 19th
2 items received 6th January
Partial refund given 13th March

It's literally reselling crap products from shein/ alibaba for way higher prices

I bought 2 items for my girlfriend, and while they arrived and LOOKED okay, but compared to the photos represented on the website, the items we're literal trash man. I bought a "now discontinued" hoodie, and comparing it to the one i got VS from the website pictures, my hoodie was WAYY Thinner, looked like it was made from a different material, had shorter ears on the hoodie (like twice the size of what I got). That's only the hoodie, I'm not even going to mention the shorts.
TL;DR pretty expensive while getting crap quality clothes.

just a month before haloween i ordered a skirt, fishnet leggings, and lace gloves, as well as a purple gothic lolita dress. everything came but the dress, so i messaged them about it, They said they didnt have the materiels to make the dress. then why do you have them up for sale on your ssite if you dont even have them? they offered to send me 2 free dresses similar but blue, medium and small, along with complementary cat socks. they also said theyd refund me for the purple dress. they didnt. they shipped the dresses and gave me tracking, it never updated past china. i live in canada. i told them and they didnt message me back until like january saying they shipped the purple dress again for free. again shipping never updates past china. idk if their packages are getting stolen or if their just scamming people. i wrote exactly this on a review for the dresses because i still got the review email despite not getting them, it said the review was being reviewed lmao it never got posted on their site. i implore you, find a better store with similar products theres probably tons. dont waste your money and time waiting for things that never come. ( another person seems to have had the same issue in these reviews, the dresses were indeed the most expensive item out of all the profucts, i spent 150$ in total original order)

(Updateish: way back when I posted this a year ago they sent me like 2 or 3 emails telling me to change my review. In which I told them no unless I receive my stuff I’ll at least update my review or if I actually receive my refund. I never did. Only on this page again cuz they replied again a year later and it emailed me lol. Look at all their excuses. No one cares. You shouldn’t have set up shop if it wasn’t ready. You keep making up excuses of problems. Why were these even problems? Should’ve temporarily closed your online store if it was THAT bad.

I placed an order in October of 2022. Package arrived in November of 2022 but was missing two dresses and some accessories. Customer service initially was great, they sent out another package and it arrived in January. One dress was still missing. (The most expensive item ordered). Customer service said that the supplier of the dress “ran out of material” and told me they would have it back in stock and shipped out in two weeks. It is now 4 weeks later (I gave them some extra time before asking again). I currently have no dress, no refund and no reply when I reach out to Customer Service about it.

The clothes are very cute and the shop has a wide variety in their kawaii selections! Do be advised that most of the clothes don't come in sizes for larger women. I have a bust size of 44 inches and a waist size of 37 inches and had a difficult time finding something that would fit me. Customer support was very helpful though. Expect orders to arrive about a month after ordering.

I won their frog hoodie in a giveaway and they were nothing short of amazing in communicating it through with me! The order got here quickly, the sizing is right, the material is very soft and I'll be more than happy to order more from them in the future :)

Love my Black hoodie. I will be buying more soon and very good customer service!

Horrible. They do not follow up on emails. I ordered 3 things for my daughter and promptly paid. They say 7-10 business days to get the shipment out and receive shipping information. That was a lie. Its been a month and still has not shipped. I could understand if it was stuck in the mail somewhere, but has not even been shipped. Ive been nice trying to inquire about my order. But all i get back is they are reviewing it. I really wanted this to be a good transaction because my daughter loves what they advertise and would have made future purchases. I will never ordered from them again and do not recommend anyone else do so either.

Inizialmente ero leggermente spaventato ad acquistare su questo sito in quanto non lo conoscevo (ho visto la pubblicità su instagram di una felpa che alla fine ho deciso di acquistare) e devo dire che sono rimasto estremamente sorpreso. Qualità dei materiali assurda e tutti i prodotti vengono spediti col tracking (in caso c'è la possibilità di comprare con paypal come ho fatto anch'io qualora abbiate paura), ultra consigliato

I loved their commetment to ensure you have recieved your order is received, I have face split delivary which caused delay and quality issue with the order.

thankfully they ware supportive for the replacement although it took 3 months to received as stock was out and thay awaited new stock.

As of today I will be recieving the mssing Item and will update on that regards.

The exact items they sell can be found on aliexpress for half the price shop there

What I loved the most about this shop was the customer service; supportive, patient and extremely helpful. Not to mention very quick to reply. Overall a very pleasant experience! (They gave me a chance to pick another item from their collection in exchange for an item i picked originally that was different from the pictures.) Loved shopping here!

This company has really cute clothes and they are great quality. They're all better than the pictures and the prices are amazing! All my clothes got to me in perfect condition and fit great. I suggest getting a size or two up from what you usually get because everything runs small. Shipping took just over a month, but it was expected since it came from overseas. I am definitely ordering from this amazing company again

Things started off not so great. I ordered a product from the website, and although it came quickly, there were 7 things about it that were not like the photo. It was basically a totally different product. Kind of like a knock-off. I thought I was being scammed. I left a negative review, and requested a refund. But this is when things got better...

The company got back to me the same day, apologized immensely, said it must be a quality control issue, and they took the listing down so that they could investigate what was going on with their supplier in order to avoid it happening again to a future customer. They offered me 3 options for exchanges, or a full refund, without me having to send the item back.

I chose one of the first 3 options which was any item I want up to $10 more than the product I originally ordered. I mistakenly chose an item that was more than $10 more than the original order, but they honored it anyway. And then, they gave me a 30% discount to leave a review. They did NOT ask me to leave a POSITIVE review, as that would be bribery. They just asked me to leave a review, and they gave me the code before I left it, without knowing what kind of review I would leave!

I have not gotten my replacement item yet, and I will update my review once I do, but I can honestly say the customer service experience I had was tremendous. They seem to really care that the product I got was not as listed. In my experience a lot of shops from around the world have awful return policies and are hard to reach. KiraKira is doing things right. Thank you to KiraKira for correcting the mistake promptly and generously.

UPDATE: Forgot to edit this last year. I got the product but it was beat up. They sent a new one and all is well. Quality control problems but fantastic customer service. It honestly makes me want to keep risking the quality issues for the fun products they have just because I know they'll make it right!

I loved the experience. I had problems with my address and Maddie, from customer support, was super kind, polite and was helping me the entire time.

My hoodie was soft, had great material and everything looked just like as I imagined (the color, size, placements, everything). 100% would buy again.

Their products are great. Everything i've bought from them is just as advertised. Sometimes i'd get issues but their customer is beyond fantastic, and my issues would always get resolved.

Great people!
They really care about the quality they offer and like their customers, doing business with them is very nice. They are very clear about what they sell and have good quality and it shows by the fact they like themselves and care about what they sell.
I tell my friends about this shop!
(≧∇≦)b

Super cute and high quality bag! Love all the little details.

Me gusto mucho comprar en este sintió, fue muy fácil encontrar todo lo que buscaba, tiene todo tipo de prendas, envíos rápidos y seguros. Estoy encantada con este sitio.