Kiro scammed me
Paid $20.41 for Kiro Pro+ on March 17 for a two-week Pro+ subscription. A few days later my account got hit with a suspension notice out of nowhere — "User ID temporarily suspended as a security precaution," no warning, no reason given. I'd been a paying customer for less than a week at that point.
Opened an AWS support case on March 21 (#177410938500826). They asked for info on the 24th, I sent everything back the same day. Then nothing. Radio silence for weeks.
On April 1, while I was still locked out of the product I'd already paid for, I got an email from AWS saying my subscription had been "downgraded due to non-payment." So let me get this straight — they've banned me from using what I paid for, AND they tried to charge my card again anyway. That's the part that really got me. It's one thing to have a bad support process. It's another to keep reaching into my wallet while I'm locked out.
Went to the Kiro Discord to ask about it publicly since support wasn't moving. Got banned from the Discord for raising the issue. A mod ("Dan Kiuna") eventually unbanned me on April 17 but — and this is important — that "unban" didn't come with a refund or a restored subscription. I said so in the public channel. People started calling me a liar and the mod rebanned me. Second ban, for asking where the service I paid for was.
It's now April 20. The billing period I paid for (Mar 17–31) is completely gone. Still no refund. Still no working subscription. Support case still open.
I'm not a $20-is-the-end-of-the-world person. I can afford the loss. But charging a banned user's card and then silencing them for asking about it isn't a customer service problem, it's a pattern. Filing a chargeback, a BBB complaint, and a CFPB complaint over the recharge-during-suspension.
Avoid until they fix how they handle this.
I made a reddit post detailing it further a moment ago on /kiro