KissLove Hair Reviews 

119
TrustScore 3.5 uit 5

3,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Service is amazing ! Communication is top tier, responds immediately. I would 100% recommend kisslove hair to everyone. Wigs are true to size, length, and color. If you’re thinking about shopping, ple... Toon meer

Beoordeeld met 1 van de 5 sterren

I wouldn’t recommend this company. From the moment I pressed ‘confirm & pay’ I experienced issues. I couldn’t find my order on the website to track it. I had to reach out to customer service to find m... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I had a terrific experience purchasing from KissLove. The shipping was quick. My hair came pre-curled, with rollers in it. The hair color is as pictured. Overall, the quality is up to my standards. Th... Toon meer

Beoordeeld met 5 van de 5 sterren

Amazing experience from start to finish! Their customer service is truly top tier. They work with you to make sure you’re happy. The quality of the hair is also beautiful and exceeded my expectations.... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Pruikenwinkel

Geschreven door het bedrijf

Discover affordable high quality human hair wigs, HD lace wigs, Colored wigs, Lace Front Wigs at KissLove Hair. A professional design team, closely following fashion, providing the latest wigs. Factory Outlet ✓ Free Shipping ✓ 30 Days No Reason Return ✓


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

119 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,7

Alle reviews

(119)

31 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 2 van de 5 sterren

Hair full of straw

I was excited to have an ombre wig with a density of 250. What I received turned into a bushel of straw. I was impressed by the color and density, after a week of wearing the wig it turned into a bushel of straw. I only wear ombre wigs, so I'm aware of the effect of color on a wig but this abnormal. The lighter streaks would not hold a curl nor lay flat. I tried different hair products and conditioners nothing helped to soften the wig. The shedding in beginning was minimal after a week my floor was covered They owe me a refund

9 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The wig was beautiful

The wig was beautiful a little thin. It came on time perfect delivery LOVED THE EXTRA gifts. I would like to be a wig influencer for your company if that's okay.

4 mei 2024
Review zonder uitnodiging
Logo KissLove Hair

Antwoord van KissLove Hair

Hi Davis,thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and it's customers like you who make our journey all the more rewarding!

Beoordeeld met 4 van de 5 sterren

I love this wig

I love this wig. Love the hair texture and the fact that I can part it in multiple places. It took a little longer to arrive than expected, but not too bad.

4 mei 2024
Review zonder uitnodiging
Logo KissLove Hair

Antwoord van KissLove Hair

Hi Maxine,thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and it's customers like you who make our journey all the more rewarding! In order to bring a better product, our production time may be a little longer If you have any other questions, please contact our customer service.

Beoordeeld met 5 van de 5 sterren

Beautiful and so soft

1 mei 2024
Review zonder uitnodiging
Logo KissLove Hair

Antwoord van KissLove Hair

HiSusan,thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and it's customers like you who make our journey all the more rewarding! We count ourselves lucky to have customers like you. Look forward to working with you again in the future! Remember, we're here for you, anytime.

Beoordeeld met 1 van de 5 sterren

Tried to purchase a wig and ended up…

Tried to purchase a wig for my mom and she ended up getting charged multiple times for something that was PURCHASED ONCE!!! Very suspicious and Scam behavior will never order from here again. Save yourself the trouble and DO NOT ORDER FROM HERE

30 maart 2024
Review zonder uitnodiging
Logo KissLove Hair

Antwoord van KissLove Hair

Hi Will G, it could be an installment if not please contact your bank to withdraw your payment for something other than what you intended. If you need any assistance from us, please feel free to contact us at server@kisslovehair.com.

Beoordeeld met 4 van de 5 sterren

I Love the hair

I Love the hair. The air is soft and very natural looking. Unfortunately, the cap is way too big for me. Definitely need to offer sizes.

1 maart 2024
Review zonder uitnodiging
Logo KissLove Hair

Antwoord van KissLove Hair

Hi,Becky Brittain.Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and it's customers like you who make our journey all the more rewarding! About the cap problem We have customized mesh cap customer service You can contact our customer service at server@kisslovehair.com

Beoordeeld met 5 van de 5 sterren

I really love the hair it’s realistic…

I really love the hair it’s realistic and soft I recommend it to you beautiful ladies you will not be disappointed .😘😘

4 maart 2024
Review zonder uitnodiging
Logo KissLove Hair

Antwoord van KissLove Hair

Hi,Lovetee.We're pleased to know that your experience with us was a good one! Thank you for choosing kisslove and for taking a moment to recommend us to others. Your kind words are greatly appreciated, and we hope you won't hesitate to let us know if we can serve you in the future!

Beoordeeld met 1 van de 5 sterren

I purchased a wig from kisslovehair

I purchased a wig from kisslovehair, and it came matted. I sent them an email to return the wig and I spent a month going back and forth with them to return a wig. They pretended they lost my order and sending me emails of the wrong order asking me if that was my order. This went on for a month but you only have 30 days to return your purchase. I will never order from this shiesty company again!!

3 februari 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

STAY FAR AWAY FROM THIS COMPANY!!!!

STAY FAR AWAY FROM THIS COMPANY!!!!! I placed my order on 2/14/2024. I still have had ZERO contact from them regarding the status of my shipment. I emailed them twice and received ZERO reply. I understand that it was an extended holiday in their country; however, they should not have been taking people's money for orders they KNEW would not be shipping promptly. Very, very, very poor customer service all around. I am disputing the charge as I type this. Please, ladies, do yourselves a favor and DO NOT, I REPEAT DO NOT, buy from this company under ANY circumstances. There are much better companies to spend your hard-earned money with. I only decided to go with this company because it has proved very difficult to find a 360 transparent lace front kinky straight wig at the price they offer. So, in hindsight, that should have been the first red flag for me, but hey you fail and you grow. Stay wise ya’ll!!!!

22 februari 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Scam Company

I am being scammed by this company. Received my order and “free gift” which was not what they advertised. The length of the hair was inaccurate and it was shedding as soon as I took it out the package.
I contacted customer service for a return per their policy. The first response was “oh what’s wrong honey” it did not give me the return address. I again requested the rerun address so I can get a refund. The second response was to ask me if I wanted a $15 refund. I paid $102!! I believe this is a fraudulent company.

21 februari 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bad customer service

I placed my order on February 2 2024, and I have not heard anything from theses people. I tried calling and emailing them. I don't recommend this site. I want my money back and I will keep trying to reach these people until I do.
Help me if you know how to contact them

14 februari 2024
Review zonder uitnodiging
Logo KissLove Hair

Antwoord van KissLove Hair

Hello,

We sincerely apologize for the delay reply for your email. We understand your frustration. All orders was delayed because of the Chinese New Year holiday here. We will do our best to expedite the shipping process and we will keep you updated on the status of your order. Thank you for bringing this to our attention and we appreciate your patience.

Best regards,
Rachel
KissLove Hair Team

Beoordeeld met 5 van de 5 sterren

My hair came extremely fast

My hair came extremely fast. I ordered the 26 inch 250% density. It’s really full and beautiful, soft and wavy. I will be ordering from them again in the future.

22 januari 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bad Employee

Someone used my card for 2 purchases. I ordered a wig. And then somebody took advantage and used my card.

16 januari 2024
Review zonder uitnodiging
Logo KissLove Hair

Antwoord van KissLove Hair

Hi Ms. G, please contact your bank to withdraw your payment about something that is not your own will. If you need any assistance from us, please feel free to contact us: server@kisslovehair.com

Beoordeeld met 5 van de 5 sterren

You’ll be satisfied! No worries 😀

Customer service was very helpful . Although the order took a little while to get here due to the weather and post offices not delivering I was still happy when it arrived. 😀 The hair came with no smell, SUPER soft and the curls and the color are the BOMB 💣
I’m a satisfied customer . I give 5 stars🌟🌟🌟🌟🌟

22 januari 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Waited and waited for tracking…

Waited and waited for tracking information, when requested to cancel received email a week later stating I couldn’t cancel my order because it was shipped but no tracking number available. The next day I had a email about my tracking number saying shipped. Then it says delivered in another state and was told I couldn’t get a refund.

27 november 2023
Review zonder uitnodiging
Logo KissLove Hair

Antwoord van KissLove Hair

Hi honey, we are very sorry for the unpleasant experience. There is some misunderstanding. We are sorry for the delay in the delivery of your parcel due to the large number of parcels waiting to be shipped after the Double 11 Promotion. It is true that the order cannot be cancelled after delivery. If you are not satisfied with the wig you received, please contact us to return it and we will refund you in full. Another state you mentioned is a DHL service region where your delivery address belongs, not the state where your package was delivered and you finally received your package. If you have any questions please feel free to contact us, we're always here to help you.

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