We had a problem with a knife set and they went above and beyond to find the proper solution. They responded fast to my email and were more than willing to solve the problem. Ahmed is the person who h... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Unideal situation with the heatwave on buying my fan as delivery got delayed. However Ahmed (part of the customer service team) was able to refund my next day delivery fee as a result of the inconveni... Toon meer
Bedrijf heeft geantwoord
Bought a Swiss Army knife as present advertised as quick delivery, over a week later I AM chasing to be told lost in transit and warehouse out of stock. Yet no alternative replacement offered AND you... Toon meer
Bedrijf heeft geantwoord
Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
Contactgegevens
London, Verenigd Koninkrijk
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3,8
Goed
365 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good products
I am happy with my new non-stick pots. Smooth and easy to clean. As like shown in pictures.
28 oktober 2024
Antwoord van Koch & Köchin
Hi Rylan,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Antwoord van Koch & Köchin
Hi Sandra,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Set of pans
Bought a set of pans, very competitively priced, delivered quickly, good communication and service. Recommend +++++!!!!!
29 oktober 2024
Antwoord van Koch & Köchin
Hi Richard,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Antwoord van Koch & Köchin
Hi Mark,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Good delivery- product as described
28 oktober 2024
Antwoord van Koch & Köchin
Hi Bill,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Antwoord van Koch & Köchin
Hi Carly,
Thank you for reaching out.
We sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Kind Regards,
Cherri
Antwoord van Koch & Köchin
Hi Gemma,
Thank you for reaching out.
We sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Kind Regards,
Cherri
The whole process was easy
The whole process was easy . After finding the item to ordering it and the delivery. The pen knife is exactly as advertised.
26 september 2024
Antwoord van Koch & Köchin
Hi Linda,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Quick delivery and kept us updated on…
Quick delivery and kept us updated on progress.
25 september 2024
Antwoord van Koch & Köchin
Hi Michael,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Very pleased with my frying pan set
Very pleased with my frying pan set
Good quantity and reasonable priced
27 augustus 2024
Antwoord van Koch & Köchin
Hi Tina,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Antwoord van Koch & Köchin
Hi Mrs Khan,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Reliable and more than meets expectations
Order process, product and delivery were all spot on!
27 augustus 2024
Antwoord van Koch & Köchin
Hi Jane,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Antwoord van Koch & Köchin
Hi Colin,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
After my two cast iron pans went rusty…
After my two cast iron pans went rusty I complained to Koch & Kachin who informed me they needed oiling in. This was not with instructions. But they sent me two new ones and a video to oil my pans in. Happy now 😀
2 september 2024
Review zonder uitnodiging
Antwoord van Koch & Köchin
Hi Glen,
Thank you for reaching out to us about your experience with your cast iron pans. We’re sorry to hear about the rust and any confusion regarding the care instructions.
Your satisfaction is important to us, and we hope the new pans serve you well for many delicious meals to come!
If you have any further questions or need assistance, please don’t hesitate to reach out.
Happy cooking!
Kind regards,
Cherri
Antwoord van Koch & Köchin
Hi Peter,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Antwoord van Koch & Köchin
Hi Izabela,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Antwoord van Koch & Köchin
Hello Elizabeth,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards. My apologies for the delay.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Dreadful customer service
I bought a Swiss Army knife as a gift for a friend's birthday and selected 'gift receipt'. I received an email telling me that it was being sent from a different warehouse and that a gift receipt therefore couldn't be sent. What actually was sent to my friend was a copy of the invoice showing the price.
I am really unhappy about this and have sent ten emails trying to voice this only to receive completely robotic replies
"
Thank you for getting in touch!
We were unable to pack the gift receipt in your order.
Please do not hesitate to reach out if you require any further assistance."
Trying to escalate this but frustratingly keep getting the same dumb response.
12 augustus 2024
Review zonder uitnodiging
Cheap powerful and amazing
29 juli 2024
Antwoord van Koch & Köchin
Hello Mrs Penny,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
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