We had a problem with a knife set and they went above and beyond to find the proper solution. They responded fast to my email and were more than willing to solve the problem. Ahmed is the person who h... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Unideal situation with the heatwave on buying my fan as delivery got delayed. However Ahmed (part of the customer service team) was able to refund my next day delivery fee as a result of the inconveni... Toon meer
Bedrijf heeft geantwoord
Bought a Swiss Army knife as present advertised as quick delivery, over a week later I AM chasing to be told lost in transit and warehouse out of stock. Yet no alternative replacement offered AND you... Toon meer
Bedrijf heeft geantwoord
Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
Contactgegevens
London, Verenigd Koninkrijk
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3,8
Goed
365 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Order satisfaction
I ordered x2 Swiss cards on 3rd August and received a package on the 8th with only one in. I contacted Koch & Kochin who replied very promptly to my query and looked into it, by the 10th August I had received my second card. Whatever error had occurred initially I don’t know but the company sorted the problem swiftly without any quibbling and so I am a happy customer.
10 augustus 2024
Review zonder uitnodiging
Antwoord van Koch & Köchin
Hello Joanna,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
A speedy and pleasant transaction.
All of the items arrived within a few days of the order. Comms from the system were good especially as the items ordered at the same time were dispatched at different times.
29 juli 2024
Antwoord van Koch & Köchin
Hello Timoty,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Better than a knife block!
A great set of knives for the price and super fast delivery I’m pleased all round,bought another set for my daughters birthday straight away👍
29 juli 2024
Antwoord van Koch & Köchin
Hello Richard,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Antwoord van Koch & Köchin
Hello Janet,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
ARRIVED QUICKLY
26 juli 2024
Antwoord van Koch & Köchin
Hello Dave,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Unfortunately you sent a completely…
Unfortunately you sent a completely different pan set to the ones I ordered for my friends moving in gift.So I had to buy another set of pans local to them when I visited as we wouldn’t have been able to cook.I have sent you various emails explaining and requesting a refund as I am very much out of pocket.However you have chosen to ignore all my emails.This is not acceptable and I am suffering financially because of your mistake.
16 juli 2024
Review zonder uitnodiging
Great product on time delivery
25 juni 2024
Antwoord van Koch & Köchin
Hi Al Quinnell,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Antwoord van Koch & Köchin
Hi Natalie,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Antwoord van Koch & Köchin
Hi Nick,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Antwoord van Koch & Köchin
Hi John,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Not delivered
28 juni 2024
Antwoord van Koch & Köchin
Hi Kevin,
Thank you for getting in touch.
We've received your feedback, and we apologize sincerely for any inconvenience caused. Please send us a message so that we can address this issue promptly.
We appreciate your efforts and are committed to ensuring our customers' satisfaction.
Best regards,
Cherri
Antwoord van Koch & Köchin
Hi Brian,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Antwoord van Koch & Köchin
Hi Margaret,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Good item and a fair price
26 juni 2024
Antwoord van Koch & Köchin
Hi David,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
Plenty of knives to choose from
Very easy to find what I needed a really good selection of knives.
25 juni 2024
Antwoord van Koch & Köchin
Hi Muvva,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
Convenience and delivery times
25 juni 2024
Antwoord van Koch & Köchin
Hi Mr Dickie,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
Ordered a Swiss army knife that I'd…
Ordered a Swiss army knife that I'd seen for a good price but it was always out of stock so when I saw it in stock I quickly ordered one but I guess I was too slow as it said out of stock. A few weeks passed by and I'd keep checking the website and to my surprise they were back in stock again so I ordered one and 3 days later it was delivered. Been wanting one of these for ages maybe even a couple of years now. Thankyou.
Ordered on the 4th June.
Despatched on 5th June.
Delivered by RM 48 7th June.
4 juni 2024
Review zonder uitnodiging
Antwoord van Koch & Köchin
Hi Anon,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
Antwoord van Koch & Köchin
Hi Annamarie,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
The pots and pans are really good…
The pots and pans are really good quality, durable, but light, so easy to use and clean. They all arrived well packed and quickly. I'm very happy with them and am happy to recommend them.
28 mei 2024
Antwoord van Koch & Köchin
Hi Mrs Cook,
Thank you for taking the time to share your review.
We're delighted that your shopping experience with us was positive and that the product met your expectations.
Please feel free to reach out to us with any questions or concerns you may have. We're here to assist you.
We hope to have the pleasure of serving you again soon!
Best wishes,
Cherri
Poor Customer Service
Have yet to receive item but it is not yet delayed. However, tracking information is non existent and what exists does not work which is worrying as they are delivering knives. Customer services must be staffed by inexperienced individuals who are great at “ reaching out” 🥴 but not much help in reality.
30 mei 2024
Review zonder uitnodiging
Antwoord van Koch & Köchin
Hi Jerry
Thank you for your message.
We received your negative feedback, and we sincerely apologize for the inconvenience caused.
Please send us a message, so I can further assist you with this issue.
Thanks in advance for the effort, we appreciate this very much and do our very best to make our customers happy.
Yours sincerely,
Cherri
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