the chat queue put me at position 22... What annoyed me was that the transcript disappeared when the window refreshed. friendly support is not useful when nobody reads the thread. It was a small issue... Toon meer
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My £17 withdrawal started normally through Visa. Then the reference number changed after refresh. support saw the screenshot and still copied the FAQ. My coffee went cold while I compared the page... Toon meer
my £125 withdrawal started normally through Revolut. What annoyed me was that the request vanished from history while balance stayed lower. it should say failed or still processing, not both. The scre... Toon meer
Cashback showed on the account banner after work. Then the rewards tab stayed empty after relogging. that turned a small reward into homework. The screenshot was already in the thread.. It was a small... Toon meer
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Nora from live chat answered
Nora from live chat answered, sort of. After that, the transcript disappeared when the window refreshed. I would rather wait longer and get one accurate reply. The whole thing felt more confusing than it needed to be.
The address check rejected my bank…
The address check rejected my bank statement. After that, the error just said try again. a proper checklist would have saved the back-and-forth.
My coffee went cold while I compared the pages..
I checked again later and the wording still had not changed.
Cashback showed on the account banner…
Cashback showed on the account banner after work. Then the rewards tab stayed empty after relogging. that turned a small reward into homework. The screenshot was already in the thread.. It was a small issue until the account pages kept disagreeing.
The cashier button hid behind the…
The cashier button hid behind the keyboard on my older Samsung. What annoyed me was that the first code expired while the second was arriving. I tried mobile data, desktop, and another browser. The same detail was still wrong before bed
The cashier button hid behind the…
The cashier button hid behind the keyboard on my work phone. The issue was that the first code expired while the second was arriving. from my side the page looked unfinished. Support had the account reference in front of them.
bonus terms were split between the…
bonus terms were split between the cashier and promo page... Then max spin size appeared after I had already played. a promo can be average and still be clear
i opened case #3158 after the account…
i opened case #3158 after the account page contradicted itself. The issue was that the FAQ paragraph ignored the screenshot. the chat closing mid-message was the bit that ended it for me. I would not have cared if the site had shown one honest status, honestly.
checked the payout page from a hotel…
checked the payout page from a hotel room and saw £70 stuck there. Then the minimum shown in help did not match the cashier. my bank app was clearer than the casino page. I noticed it because I checked both desktop and mobile.
The reload banner showed one rule…
The reload banner showed one rule before activation. Then max spin size appeared after I had already played. the small print mattered only after the click. I was only trying to sort a small account issue. no thanks, I’m done for now.
I claimed free spins after putting in…
I claimed free spins after putting in £17. After that, the bonus wallet displayed x45 after the banner showed x20. the small print mattered only after the click. I would not have cared if the site had shown one honest status.
Cashback showed on the account banner…
Cashback showed on the account banner last Tuesday. The issue was that the expiry timer started before I opened the spins. rules can be strict, but they should match. I checked again later and the wording still had not changed.
I opened ticket #73005 after the…
I opened ticket #73005 after the account page contradicted itself. After that, the promised email update never arrived. the chat closing mid-message was the bit that ended it for me. My coffee went cold while I compared the pages
The welcome offer looked simple before…
The welcome offer looked simple before deposit. Somehow, support pointed me back to the same confusing rules. rules can be strict, but they should match. I noticed it because I checked both desktop and mobile.
my £125 withdrawal started normally…
my £125 withdrawal started normally through Revolut. What annoyed me was that the request vanished from history while balance stayed lower. it should say failed or still processing, not both. The screenshot was already in the thread.
I used the promo on Big Bass Bonanza…
I used the promo on Big Bass Bonanza because it was listed.
Then support pointed me back to the same confusing rules.
the small print mattered only after the click.
I was only trying to sort a small account issue.
Adam said my documents were approved
Adam said my documents were approved. After that, the cashier still blocked payment. say what file is needed before blocking the payout. The whole thing felt more confusing than it needed to be.. I checked again later and the wording still had not changed
I claimed free spins after putting in…
I claimed free spins after putting in £23. Somehow, support pointed me back to the same confusing rules. a promo can be average and still be clear; this was not. I would not have cared if the site had shown one honest status.
After two small sessions
After two small sessions, I tried taking out £82. After that, the minimum shown in help did not match the cashier. refreshing at lunch gave the same useless screen. That is exactly the sort of basic detail that should be clear same screen.
Login codes arrived out of order before…
Login codes arrived out of order before school pickup. What annoyed me was that two screens showed two balances for nearly twenty minutes. it made the site feel half-tested. I was only trying to sort a small account issue.
checked the payout page after work and…
checked the payout page after work and saw £70 stuck there.
The issue was that the amount returned to balance without an email.
it should say failed or still processing, not both.
I would not have cared if the site had shown one honest status, honestly.
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