What a shame there’s no zero horrendous experience bought an item in Jul arrived damaged and faulty blew our electrics pro quality to even look at refuse to refund ask us to get an electrical inspect... Toon meer
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placed order for electric bain marie, a sadette and gn pans. I recieved an email informing me the bain marie and sadette are out of stock and will refund me but still sending the pans which i then did... Toon meer
Damaged items arrived on Friday when I wasn’t there (obviously package had been dropped). When I returned to work on Monday and saw the damage they refused to refund as it had been more than 24 hours... Toon meer
I am very pleased with the quality of the Red Tray & it is exactly the same design what is being shown on their website . It does keep Crockery cutlery manageably stable on it . But do not expect th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
KRD Catering - a leading UK supplier of commercial catering equipment, offering a wide range of cooking, refrigeration, food prep and display equipment at competitive trade prices.
Contactgegevens
Unit 8, Sharvatt Business Centre, Keats Road, DA17 6BP, Belvedere, London, Verenigd Koninkrijk
- 01322 923 522
- info@krdcatering.com
- krdcatering.co.uk
2,3
Slecht
226 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 27% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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If there is a zero review
If there is a zero review, I will offer. This company is yet to deliver my goods, I wrote to them with no response. The delivery company they used reached out to tell me that the goods they sent was damaged and has been returned to them after I kept calling to know their delivery date. My service is due to open but with no product intended to serve my customers.
There is no mode of communication, mail was sent with no response till now.
21 juli 2026
Antwoord van KRD Catering
Hello Lekan, we are sorry your order has not reached you. We have searched our support inbox and cannot locate your message, so it may not have reached us. Our team has now contacted you directly to get this resolved, and we will arrange redelivery as a priority. If you do not see our message, please email info@krdcatering.com with your order number. Jude, KRD Customer Support
Hi I’m buy for krd 2 door fridge to…
Hi I’m buy for krd 2 door fridge to much noise cool fine lots water inside come
18 juli 2026
Antwoord van KRD Catering
Hello Harjit, thank you for the feedback. Noise and water collecting inside can often be resolved with levelling and a drain check, and our team can talk you through it. Please email info@krdcatering.com with your order number and we will troubleshoot this with you. Jude, KRD Customer Support
Antwoord van KRD Catering
Thank you Mauro, glad everything arrived as it should. We appreciate the support. Jude, KRD Customer Support
I Purchased £3000 worth of goods
I Purchased £3000 worth of goods. The oven is not good Quality and too big. I explain to them to return it. they said we need to bring to them. you need a lorry to carry this and I said you can have extra delivery payment to pick it. this item is more than 100kg. I explained I am not in good health to carry this Item. they gave me 14 days to return it. no courier service take this item, because too heavy. finally I got someone. now they said they are not take this item back. This company is not working under UK law. This company is not care about consumer rights. please please never ever order anything from this company. I think gov. need to take action against this company.
1 augustus 2026
Review zonder uitnodiging
Antwoord van KRD Catering
Hello Jo, thank you for speaking with our team. Although the original return window had passed, we have offered an exchange on the oven and our support team is in direct contact with you about the next steps. Please reply to our latest email and we will get this arranged. Jude, KRD Customer Support
This company is something else.
This company is something else.
I contacted them because I wanted to buy a mixer from them but I needed an invoice to be sent to me first. I sent an email with all the details written of how it should be. They replied after few hours wrong details entered. OK I write again what details they should add, after few hours wrong details. I even made a file of how it should look the invoice, they replied we cannot change the invoice on orders done. Which order exactly? Waste of time DON'T BUY FROM THESE PEOPLE THEY MIGHT HAVE CHEAPER OPTION BUT CUSTOMER SERVICE 0
2 augustus 2026
Review zonder uitnodiging
Antwoord van KRD Catering
Hello Giuseppe, we are sorry about the confusion with the invoice details. We have now issued the invoice made out to VAXX LTD exactly as you requested and sent it to your email, with delivery free of charge. If anything on it needs adjusting, just reply to that email and we will correct it straight away. Jude, KRD Customer Support
Antwoord van KRD Catering
Hello, thank you for the feedback. We are sorry the unit arrived marked and that the instructions fell short. Please send photos and your order number to info@krdcatering.com and we will put this right and help you get set up. Jude, KRD Customer Support
One of the worrying factors of to…
One of the worrying factors of to orders and delivery was horrifying stage conditions of management uncertainty I waited for Many weeks and Missing 5 items orders. When I call them not interested then I emailed response come 3 week later. They refund of missing items but it make 3 weeks delay to open my restaurant I have to to re order another company very sad I will never order again with krd
18 juli 2026
Antwoord van KRD Catering
Hello, we are sorry about the delays and the missing items on your order. The missing items were refunded, but the communication clearly fell short of what you should expect. We have been strengthening our support team to respond faster. Jude, KRD Customer Support
I had brought the £137 dispenser and I…
I had brought the £137 dispenser and I received it quick however there was a fault with the liquid squirting up through the pump barrel and i have sent in a request to get this rectified along with video proof and still no reply or replacement this is unacceptable as they take payment straight away. I’m not an unfair person just want what I paid for and to be replied to promptly! No happy as no functioning equipment!
18 juli 2026
Antwoord van KRD Catering
Hello, we are sorry about the fault with the dispenser pump. Our team has replied to your email asking for a short video so we can diagnose it. We understand you sent one via Facebook, so if you can attach it to the email thread instead it will reach our technical team directly and we will get this resolved for you. Jude, KRD Customer Support
Quality of products is very cheap
Quality of products is very cheap, can't use for commercial use. No customer service where it can be discussed for quality or replacement or return. Once you placed order your money gone.
Not value to spend money not recommending
18 juli 2026
Antwoord van KRD Catering
Hello Husein, we are sorry to read this. We would like to understand what went wrong with your unit and help resolve it. Please email info@krdcatering.com with your order number and details of the issue. Jude, KRD Customer Support
The cooker l bought didn’t work and l…
The cooker l bought didn’t work and l can’t get refund they want me to take it apart to see what wrong with it.
Good way to get 100 hundred bad reviews.
18 juli 2026
It was a little delays(1 or 2 days) but…
It was a little delays(1 or 2 days) but my order of multiple items came extraordinarily well packed, plus a very nice delivery driver!
There was no scratches or any problems on my items, oven, dishwasher machine etc...
I haven't tested team all but i am sure they will work as per description.
Thank you! KRD
18 juli 2026
Antwoord van KRD Catering
Thank you Petrica. Great to hear everything arrived well packed and in good condition. Enjoy the new kitchen. Jude, KRD Customer Support
Antwoord van KRD Catering
Thank you Jackie, enjoy the ice machine. Jude, KRD Customer Support
Never got a confirmation email to say…
Never got a confirmation email to say the order went through. Paid for next-day delivery, yet the item came 3 days later. When the item came, it was damaged. Personally, I think this was the delivery's fault as they were struggling to carry the item and dropped it at the door.
18 juli 2026
Antwoord van KRD Catering
Edward, I'm sorry to hear the griddle arrived damaged and that the delivery fell short of what you expected. Our records show an order confirmation was sent on 16 July and a shipping confirmation on 17 July, although that does not establish whether they reached your inbox. Thank you for explaining the problems with the delivery.
Jude, KRD Customer Support
Service was terrible
Service was terrible. You need a system that updates stock levels consistently
18 juli 2026
First things is equipment is not good…
First things is equipment is not good at all
Customer service is not good aswell
Take to long give reply and one they reply always negative
I bought all kitchen from krd
I am not happy at all with service and equipment
18 juli 2026
Antwoord van KRD Catering
Thank you Asif, glad the microwave and delivery hit the mark. Jude, KRD Customer Support
Terrible
Terrible. Sent wrong item took ages to come and collect and then another week to deliver correct item.
23 juli 2026
Antwoord van KRD Catering
Kye, I'm sorry we supplied the wrong unit and that the exchange disrupted your business during the summer holidays. You confirmed collection on 21 July, and our dispatch record shows the replacement freezer was sent on 23 July. We recognise that correcting the item did not undo the inconvenience and wait you experienced.
Jude, KRD Customer Support
Ordered from these went to wrong…
Ordered from these went to wrong address as postcode was wrong. According to my consumer rights the supplier should chase up. They did nothing. Rang them very rude and hung up. Still no item and they’ve still got my money. Awful company avoid at all costs
21 juli 2026
Review zonder uitnodiging
Antwoord van KRD Catering
Thank you Plamen, great to hear delivery was quick and everything was as expected. Jude, KRD Customer Support
Antwoord van KRD Catering
Thank you Janet, glad it was hassle free. Jude, KRD Customer Support
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