Let's make no mistake, K Swiss trainers should be more popular than they are. They are extreme quality, comfortable and I find their designs stylish. I have never had a gripe. Ok postage is a little s... Toon meer
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Lees wat reviewers zeggen
A premium feeling trainer. Very stylish, but a little too bulky and heavy for any serious running. Otherwise it's very good like all KSwiss products.
My experience with the delivery company. Was awful. My first experience was the delivery driver thought my parcel over my fence. They didn't press our gate bell. Which was working plus. I stay in w... Toon meer
The consistent quality and fit of the product is what makes the experience excellent. The range of sizes available on the products I buy is also a key selling point for me and I suspect many other cu... Toon meer
Bedrijfsgegevens
Over K-SWISS UK
Geschreven door het bedrijf
K-SWISS, an american heritage tennis brand
Since 1966 🌴👟🎾
#PLAYERSKNOW
Founded in Los Angeles in 1966, K-Swiss embodies innovation, quality, performance and style. The Classic, the brand's signature silhouette and first leather tennis shoe, made its debut at Wimbledon that same year. 58 years later, it's still as iconic as ever.
OWN THE COURT
From its very inception, K-SWISS has been a pioneer in the world of tennis. By producing high performance and innovative products for decades, K-SWISS has become a reference for tennis enthusiasts.
CELEBRATING LIFESTYLE PLAYERS
K SWISS, performance is essential, but style matters too. K-SWISS combines the worlds of tennis and fashion, creating a unique fusion that sets players apart both on and off the court.
Discover K-SWISS products
Tennis
Padel
Own The Court
Lifestyle sneakers for men
Lifestyle sneakers for women
McLaren x K-SWISS
You have questions regarding our products? An inquiry about your order?
Contact our Customer Service
K-SWISS UK
Geschreven door het bedrijf
- ON & OFF THE COURT
Contactgegevens
Lyon, Frankrijk
- hello@ksgb.co.uk
- kswiss.co.uk
3,9
Goed
2K reviews
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I placed an order and your transport…
I placed an order and your transport tried to deliver and failed. This is very strange considering the premises is a shop/office and open from 8am to 18.00 six days a week. I cannot understand why delivery failed !!!
7 januari 2026
Antwoord van K-SWISS UK
Hello,
We are sorry for this situation.
After checking, the parcel was returned to the sender following the failed delivery attempt. As a result, a full refund has been issued.
We understand this may be frustrating, especially given your opening hours, and we sincerely apologize for the inconvenience caused.
Please feel free to place a new order or contact us if you need any further assistance.
Kind regards,
K swiss team
Excellent fit
6 januari 2026
Quality product
2 januari 2026
Great service and quality product
Great service quick delivery the trainers are a great fi and very comfortable and are of good quality
26 december 2025
Website uses US sizing. So confusing.
The UK KSwiss website uses US sizing without making that clear. As a result my size 10 order was a UK size 9. I had to return the shoes.
The returns process isn’t very clear. I took the shoes to an Evri collection point. Evri stops reporting on the return once they’ve collected them. It took 3-4 weeks to get receipt notification from KSwiss.
22 december 2025
trainers never arrived
10 december 2025
Long lead, ship from outside UK
Was not clear when ordering that these were coming from outside the UK, which led to an extended lead time and them arriving late for a gift.
When they arrived, they were good quality.
19 december 2025
Wrong size delivered.
22 december 2025
Antwoord van K-SWISS UK
Hello, We’re sorry to hear that you received the wrong size. This is not the experience we want for our customers.
Please contact our customer service team with your order number so we can resolve this for you as quickly as possible. We appreciate your patience and the opportunity to make this right. hello@ksgbc.com
Best regards,
Kswiss team
Very poor service
Very poor service. Wrong item poor delivery and returns , took 3 weeks for money returns. No point buying from kswiss
22 december 2025
Antwoord van K-SWISS UK
Hello,
We’re truly sorry to hear about your experience. This is certainly not the level of service we aim to provide.
Receiving the wrong item, experiencing delivery issues, and having to wait for a refund is understandably frustrating. We sincerely apologise for the inconvenience caused and the delay in processing your return.
Please feel free to contact our customer support team directly with your order details so we can review what happened and ensure this is properly addressed. Your feedback is very important to us, and we are actively working to improve both our delivery and returns processes.
Thank you for bringing this to our attention.
Best regards,
Kswiss Team
I’ve always purchased K-Swiss for…
I’ve always purchased K-Swiss for tennis ordered a new pair and was sent the wrong size. To send them back K-Swiss deducted £5 from my refund.
22 december 2025
Antwoord van K-SWISS UK
Hello,
We’re sorry to hear about your experience and understand how frustrating this must have been, especially as a long-time K-Swiss customer.
After reviewing your case, we can confirm that a £5 deduction was applied to cover the return shipping cost, in line with our returns policy. We apologise if this was not made clear at the time of purchase.
That said, we truly value your loyalty to K-Swiss for your tennis needs, and we regret that this experience did not meet your expectations. Your feedback has been noted, and we are continuously working to improve both our fulfilment accuracy and returns process.
If you would like us to review this further, please feel free to contact our customer service team with your order details.
Thank you for your continued support.
Best regards,
Kswiss team
Lots of problems with this order
Lots of problems with this order, mainly down to poor and slow communication from customer services. One star as it was eventually resolved but I wouldn’t order from here again.
15 december 2025
Antwoord van K-SWISS UK
Hello,
We’re very sorry to hear that your experience was affected by poor and slow communication from our customer service team. That’s certainly not the level of service we aim to provide.
While we’re glad the issue was eventually resolved, we completely understand that the overall experience left you disappointed. Clear and timely communication is extremely important, and your feedback has been shared internally so we can improve.
We truly regret that this situation has led you to feel you wouldn’t order from us again. Should you decide to give us another chance in the future, we would do our very best to provide the service you expected from the start.
Thank you for taking the time to share your feedback.
Best regards,
Kswiss team
Complaint
Took ages to be delivered after ordering. Tennis shoe has raised seam line all along length of inside left shoe which rubs foot; right shoe does not have raised seam. Laces are barely long enough to tie a bow. Top edge of inner heels rubs ankles and has caused bleeding on both ankles. Lace slit is not in the middle of the tongue on the left shoe. Are these a pair of seconds? Expensive shoes not worth the money. I’ve always bought K Swiss but won’t again.
25 november 2025
Antwoord van K-SWISS UK
Hello,
We’re truly sorry to read about your experience. The issues you’ve described, from the seam irritation and heel rubbing to the lace and tongue misalignment, are absolutely not what we expect from our products, especially given our quality standards.
We can confirm that we do not sell “seconds,” and what you’ve described may indicate a manufacturing defect. We sincerely apologise for the discomfort and inconvenience this has caused, particularly as it has resulted in injury.
Please contact our customer service team directly with your order details and photos of the issues so we can investigate this matter urgently and provide an appropriate solution for you. hello@ksgb.com
We truly value your long-standing loyalty to K-Swiss and would very much appreciate the opportunity to make this right.
Thank you for bringing this to our attention.
best regards,
Kswiss team
The worst web site I have used…
The worst web site I have used unfortunately as it was said K-Swii uk I ordered wrong size they were US sizing first I could not open they return label and why this can't be included with the delivery I don't understand. Looking forward to getting mu Mclaren trainers but proved so troublesome I will nor re order or use K Swiss again
19 december 2025
Antwoord van K-SWISS UK
Hello,
We’re very sorry to hear about the difficulties you experienced with your order and returns. During the busy sale period and the Christmas season, our returns and customer service processes have been slower than usual, which unfortunately added to your frustration.
We understand that not including a return label with the delivery caused additional inconvenience, and we apologise for this. Your feedback is very valuable, and we are taking steps to improve clarity and efficiency for future orders.
We hope you enjoy your McLaren trainers, and we sincerely regret that this experience has affected your view of K-Swiss.
best regards,
Kswiss team
Great kswiss sliders
Ordered a pair of sliders for my husband for Christmas. They are nice to look at, true to size and great value for money as I bought them in the sale. They came well packaged but did take a little while to get here. My husband has many kswiss items and we will buy from again. 100% recommend.
18 december 2025
I ordered 2 mens trainers on 25…
I ordered 2 mens trainers on 25 November 2025 & was informed that an email regarding delivery would be sent
Despite several emails asking where my delivery was i was informed on the 18 December 2025 my delivery was on its way but one pair of the trainers weren't in stock yet when I ordered them they were
As you took so long to contact me regarding my delivery I lost my trainers which i had paid for back in November !!!!
To say K Swiss have fallen well below in there Customer Service i am very disappointed in them .
Is this the new level off service to which you aspire to as a company ??
You offered my a discount on my next pair but how many weeks will I have to wait for them
No thanks I will go back to Nike ...& will recommend people avoid buying from your website as it totally unreasonable
18 december 2025
Antwoord van K-SWISS UK
Hello,
We’re very sorry to hear about your experience and completely understand your frustration. After checking our records, we could not find any email from you notifying us that your delivery had not arrived.
Please get back in touch with us directly at hello@ksgb.com
with your order details so we can investigate this matter urgently and work towards a satisfactory resolution.
We sincerely apologise for the inconvenience you’ve experienced and hope to resolve this for you as quickly as possible.
Best regards,
Kswiss team
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