I need to speak to someone urgently as I have not received my tickets for tomorrows show, it’s my sons 21st birthday. There is no telephone no only email but that says they will respond in 3 days! It’... Toon meer
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Lees wat reviewers zeggen
I booked 4 tickets for the Hunger Games to take our granddaughters on 18th August 7.30pm performance. When I got my bank statement for this month I had been charged for 8 tickets instead but with same... Toon meer
I have come back to update & improve the rating from 1 star in my review as George at KX emailed me next day and was extremely helpful in sorting my problem .There is still no contact phone number w... Toon meer
We wanted to exchange our tickets to a new date for a show we booked. I emailed to see if this was possible and within 20 minutes it was sorted and we had new tickets emailed to us. Great customer ser... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
The official Facebook page for KX Tickets LTD
Contactgegevens
Verenigde Staten
- kxtickets.com
2,4
Slecht
28 reviews
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It’s like they don’t want to sell you tickets
So hard to buy tickets!! Whichever theatres/ shows use this company wake up to them !
It shouldn’t be this hard to buy theatre tickets !!!
I will drop off a letter to the producers etc at the theatre letting them know how you are failing their potential audience members and all the lost revenue due to your total inefficiency.
25 februari 2025
Review zonder uitnodiging
I purchased 2 VIP Tickets for 21st…
I purchased 2 VIP Tickets for 21st December (Come Alive!!) I paid extra for the Refund Protection.
Due to the recent Storm Bert our property was damaged and our priorities have changed.
KX Tickets refused to refund and sent me to a 3rd party to request a refund, by means of a claim form, they also refused stating it is not covered under the terms for their protection scheme.
I shall let my Bank deal with the funds.
25 oktober 2024
Review zonder uitnodiging
Customer service are useless
Customer service are useless. I sent 3 emails about a date I couldn't attend and not a single reply. Completely useless!
28 oktober 2024
Review zonder uitnodiging
Operates a dynamic pricing model and
Operates a dynamic pricing model and you’re not informed at the time of purchase. In February I paid £153 for Starlight Express tickets which are now £75. Customer Service have not been helpful at all. Don’t bother booking tickets in advance. Wait until closer to the date and pay half the price!
4 november 2024
Review zonder uitnodiging
Awful Customer Service - Hollie and Katie
The KX Tickets customer service online team are so unhelpful, never experienced anything like it, especially Hollie and Katie.
They do not care to help customers and resolve problems.
Terrible experience!
17 oktober 2024
Review zonder uitnodiging
Great company
I used this company to buy access tickets for starlight express as my mum is in a wheelchair. From start to finish I had a great experience. Very helpful staff via email, great seats, arrived at theatre to be greeted by Christina who took us in the theatre then seated us. Came to see how we were at interval and also took us back to the car. Thank you very much.
13 juli 2024
Review zonder uitnodiging
So far I haven’t had any problems with…
So far I haven’t had any problems with booking and I have received my tickets.
Given this experience I would use KX Tickets again.
27 juni 2024
Review zonder uitnodiging
Absolutely Appalling Company
Absolutely appalling company, firstly there is no contact telephone number for the booking office you have to email them. They are short of staff as stated on the web site.
It has taken me over two weeks to speak to someone regarding Access Tickets.
Spoke to Holly who gave me details of good seats I confirmed the date was fine, book and paid for the tickets only to be sent not the seats I thought I had paid for!
Just received Invoice, Receipt of payment and One Ticket when I have paid for 5. They then try to tell me how to find the e-tickets the incorrect instructions.
I now have been sent a pdf of the 5 tickets I’ve paid for
They never call you back on the day or time you request them to.
I have never experienced such a Theatre that treats customers in such an appalling way.!
22 juni 2024
Review zonder uitnodiging
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