FlatFair Reviews 

Even after reading the other reviews after I made my purchase things worked out just great for me. The sofa was exactly what was pictured and I imagined it would look like. They called me to make sure I was available for the delivery date and time. Thumbs UP!

Its okay from order online

Worst service ever!

I don't understand how a company can advertise something, take your money, then tell you they don't have the product. Obviously this company is some sort of middle man, which in that case they are doing a poor job.

Updated to 3 stars for good communication.

I haven't picked up my order yet but the buy process was quick, easy, user friendly and I hope the product will meet my expectations.

I had to call to get any info. No shipping email. Then there was no delivery window. Just a date. All good.

I was a little hesitant to order a big piece of furniture through an on-line company, however the service I received was even better than those I have received from furniture stores. My dining room table came in perfect condition, the driver was courteous and allowed me to inspect the table before I signed. I received a phone call with a short delivery window which was excellent because I didn't have to wait around all day for a delivery person. I would absolutely order any product without hesitation. This is a reputable business with excellent customer service!

I bought a recliner from FlatFair and was happy with it until I saw the stuffing sticking out of the footrest. Ashley Furn. was the manufacturer of the chair. Apparently the material that should go over the stuffing is too short. I e-mailed them, sent pictures and kept in contact with them. FlatFair ending up sending me a piece of foam instead of a longer material sleeve. The customer service was courteous and tried to help, sure wouldn't buy from them again.

Rep stole cc info and used on line

I bought a couch on their website. I went to their warehouse that is located in a junkyard. The couch did not match the picture I saw on the website. The color was not clearly described in words or picture. The cushion style was different. When I picked an equally priced sofa for an even exchange they wanted to charge a 25 % restock fee. If you want people to pay large sums of money for a product without physically seeing it then you should have a better return policy. I will share my horrible experience with as many people as I can.

The worst experience I have had buying online EVER in my life. First, they authorized my card then later said it didn't go through due to address mismatch . Fortunately I had an Amex so Amex was able to reverse it immediately but if I had used a debit card I would have waited 5 days for it to drop off ($5000). $5000 is a lot to go without for 5 days for anyone.
I did it again with two separate addresses as they asked and order went through with no errors finally - then these idiots email and say they can't ship the order until I provide proof of address for BOTH the billing and shipping address. Here's what makes them so ridiculously asinine: 1) my billing address is already verified with Amex with AVS, that's why I had to do it a second time to begin with 2) WHO on earth has a utility bill for the shipping address of a furniture order?!!! The shipping address is almost always going to be the NEW place you are not moved into yet, unless you are some crazy person who moves in to your new place, waits a month or two to get your first utility bill; and then goes to order from FlatFair. Worst of all there's no number you can call. Probably have been emailing with some slime in India.

This experience has by far been one of the worst EVER! Horrible service! I ordered an item and was charged TWICE for it. In turn I was met with incompentencies, lack of service, and condescending employees! I have NO PRODUCT and misallocated funds. FLATFAIR & THEIR EMPLOYEES ARE SCAMMERS! They are the worst. DO NOT BUY! You will REGRET IT

I waited all day for a delivery. I was told that the driver would call when he was on his way. He never called. I never received an explanation.

Response to Sheena, from Flatfair Customer Service
This review was in reference to order #100016574

The experience was great and when I called in there was a representative who answered right away and answered all my questions. So far so good now I'm looking forward to see what the product looks like.

I found the furniture I wanted at the lowest price.

Great service and great communication. Delivery was smooth. I would purchase from this company again.

Placing the order online was easy. The price is really good. I sent an email request and got the help I needed on time. Carmi, the service rep who helped was wonderful. I'm happy with how it turned out and love the sofa. Just what I needed.

The online website had technology difficulties that prevented me from ordering product via MasterCard or visa despite it saying that it accepted this type
Of transaction. PayPal was the only form of payment
That worked. The telephone customer service representative was not aware
Of the online discounted code noted
On the website. She stated that
Possible upper management had not made them aware
Of this or possible
That the
Discount noted on website
Had expired. When I explained that the code included
The January 2017 in the advertisement she finally made an effort to try it and to her surprIise it worked. Challenges with placing the order online and lack of knowledge about the product and discounts advertised was unacceptable however what
Was the most alarming was visiting the warehouse in person that appeared an abandoned junked warehouse was a bit scary. I'm hopeful that the sofa bed I ordered despite all that I mentioned above
Will
Arrive in great condition and if so, I will take the time to write another comment expressing hopefully a customer satisfied
With product. 🙏🏽 For a better experience and that the sofa is in fact what
Is claims to be as noted on the website.

Update since I wrote the above review ...

The sofa was ready within three days from writing this review (I was originally told it would be ready within 7 to 10 days) Good news is that the sofa looks as beautiful as noted on photo, the driver was kind and I am satisfied with my sofa. Would i return as a customer. .. I would
If the technology issues are resolved and the price is fair. I won't return to the warehouse as
This place looks abandon. On a positive note wishing you an amazing day!

The table I ordered was 3x's the price everywhere else

I've contacted flatfair a couple of times with questions on certain items and their response is almost immediate. Great job!