Ladyjacket Reviews 

DO NOT BUY
you will not get what you expect - and it’s shipped from China so don’t fall for their Pasadena scheme. Should be ashamed.

Waited FOREVER for delivery and never got my product!!! They continued to assure me it would arrive on time but after stating it was out for delivery they then stated it had an issue with the shipper. BUYER BEWARE

DONT ORDER FROM THIS PLACE!
I ordered one item. Arrived late. Not the item I ordered. Really bad quality We’ve been going back-and-forth with emails with no resolution. Contacted PayPal, and after their review, I received a refund. Now I’m being harassed by the company to pay them back or return the order. I have no problem returning the order, but send me a return label which they are not doing. I’m not paying to send it back when it was their error. Avoid, this company at all costs. PRODUCT COMES FROM OVERSEAS not USA!

I placed an order on 12/21/24, I was told it would arrive January 5 through January 9, 2025. I soon realized that this company has major problems. They changed the arrival date to the end of January, which was not appreciated. Customer service kept telling me to be patient, we're sorry, please give us more time. At this time, it has been more than 5 weeks. It no longer is a Christmas gift. I tried to work with the company, but at every turn there was another problem. I received a tracking number; however, after 12 days, the package had not even been delivered to the USPS location. The Los Angeles fires were supposedly a slow-down, then I get a notice from USPS that there is not enough postage, so the package would not be delivered. I, again contacted customer service, but just heard more of the same excuses. So, I decided to demand 100% of what I paid them be returned. It took Paypal about 3 hours to send a confirmation of the return of my money.
I am sorry Ladyjacket, but I truly ran out of patience and it was evident that people are very dissatisfied with this company.

I wish there was a 0. I have been dealing with this company for 2 months. Never received my order. I've been getting auto/fake generated emails and I have a fake tracking number. I finally reached a person at the phone number on the site (which is a Google phone) that does not identify the company. The company is in one "state", phone number from another "state" and someone from China called me. This place is a complete scam. Still fighting for a refund which was promised. Make sure to report to your Better Business Bureau.

She got it she’s happy even though ninjeard her team isn’t even in the championship anymore the jersey so late. They’re not fraudulent maybe short staffed idk she got it though she’s happy so now I am too

My order took about 8 weeks to arrive. When the tracking number was followed it appeared to be moving from place to place in New Jersey. When the tracking number was followed by a true service, it was actually being shipped to different locations in China, thus the long delivery time.
The jersey quality is decent but the stitching of the name and number are horrific. There was still light cardboard that needed unpeeled between the decals-very tedious to remove. The main concern is the stitching is so poor, it is unraveling and the name is coming off. They would not offer a return/replacement/refund. They offered to refund 20 percent, but so far that has not happened after 4 weeks. I would avoid them, they are not worth the discounted price.

This was the worst experience ever. The product was sized way off for a women’s jersey and it was very cheap material. They give you the run around for refunds. Requested to send pictures multiple times and then took forever to respond. Their main goal is to provide cheap products and long delivery times. Poor quality and customer service .

DO NOT BUY FROM LADY JACKETS – HORRIBLE SERVICE AND POSSIBLY ILLEGAL PRACTICES! Wouldn’t even give it one star!

My experience with Lady Jackets was beyond frustrating and may have violated consumer protection laws. I ordered jerseys that were promised to be delivered in a timely manner. Not only did the jerseys never arrive, but I had to call multiple times just to get any updates. I waited over three months to hear back, and even then, the company failed to provide any real resolution.

When I finally reached out to request a refund, the situation only got worse. I called the company nine times, and every time, they gave me the same runaround. They claimed they would send an email to start the refund process, but I never received any communication. I was told to wait “two hours” for an email, then “24 hours,” but nothing ever came. After all that, I never received the refund I was entitled to.

Lady Jackets’ actions—or lack thereof—may constitute fraudulent practices under consumer protection laws. They failed to deliver the product as promised, refused to process a refund, and gave false assurances that the matter would be resolved. This is not just poor customer service—it’s a potential violation of the Fair Credit Billing Act and other laws designed to protect consumers from deceptive practices.

If you’re thinking of buying from Lady Jackets, DON’T. They are unprofessional, unresponsive, and unreliable. Save yourself the frustration, wasted time, and financial loss by taking your business elsewhere.

Ordered two jerseys. Was guaranteed delivery by January 13th - never received. Emailed customer service and never received a response. Wish I had read the reviews first.

Complete scammers and jersey I ordered never delivered.

I ordered a football jersey for my son. The jersey looks great! Delivery was timely and as promised (about 3 weeks including a couple winter storms). Lady jacket’s customer service email was also very responsive. Many thanks again for the jersey.

Hey viewers, after writing a negative review about this organization about NOT receiving our orders in time or receiving (updates) notifications from this company. A month after purchasing we have received our product…. I did make this purchase before the holidays. I can only assume they are not a huge organization that is unable to deliver fast updates… trust this company. Bc we lost hope and manage to receive our products. Sorry lady jacket… please improve the communication to avoid negative reviews. Thanks team

Ordered in November and it took almost two months, but still give them a 5-star because the jersey is awesome. Great authentic quality!

So let me say this was a disaster of a buying experience!!! Stay away I ordered before Thanksgiving for an Xmas present and didn't receive until January 15th. But then I looked at the jersey it wasn't nothing like pictured!! All the stiching was off center and didn't even have stripes on the sleeves. I wouldn't even wipe my butt with it. Tried to get in touch with "customer service" that was a bigger joke than the craftsmanship of the jersey. Luckily I payed with PayPal and they refunded me when I filled a claim no questions asked. For those who used a credit card I feel sorry because its going to be a while if at all you are refunded. Lesson learned PLEASE STAY AWAY

The shipping took longer than expected, but the quality of the jersey truly exceeded my expectations. The customer service team was excellent—very responsive and helpful. Overall, I’m really satisfied with my purchase!

Poor quality. Obviously not official Nike gear or NFL merchandise. They accidentally left the protective covering for one of the iron labels.

Ordered a jersey and realized it was gping to take a couple months. Now tho the tracking number they gave me says it wont be delivered due to incorrect postage. And of vourse no replies to my email and can never get anyone on the phone there.

Can’t even rate it a 1 very poor service and they don’t send you what you order and it’s 2 months late.

Stay away from this company. My order status has not changed since 12/28/24 that it is waiting at a partner facility in Franklin Park, Illinois. Emails to the company are just an apology and told to wait longer. Filing a claim with PayPal as we speak. For anyone that has been scammed by this company, they have a phone number on PayPals site to call them with any problems. If you feel like calling them to voice your complaints, I'm sure they would love it. That number is (904) 595-7296. Enjoy.

Update: Responding to the reply below. It's funny that is their response to my review. First, it was delayed because of the holidays and I didn't get the order in before a supposed cutoff date (that was never mentioned in the sales ad). Now, because it's custom (all they are doing is putting a number on (no name) is the reason for the delay. When I ordered, the delivery window was 5-7 business days. That timeframe changed to Jan. 15-20th, now it's January 26th. Each time, they play this off as if it's somehow my fault they can't fulfill the promises they are giving customers when they place an order. Again, avoid this terrible company at all costs.

Update #2. January 26th came and went and still no package. Got another email saying it would be delivered Jan. 26-30th. Well today is Jan. 30th, and guess what?? No package! Finally got fed up and filed a fraud claim with PayPal and was immediately refunded all of my money. Please believe me when I tell you to STAY AWAY!!!