Laherb Reviews 

Like many other reviews, it took a month to receive my product of Indian gooseberries. I received a big bag of dried out shell; I could not find a single gooseberry in the package.
I emailed them twice woth no response so I am taking it up with my credit card company to get my money back.

They will send you an order confirmation and charge your account and that’s the end of the transaction. I’ve tried to reach out several times via email re: my order and each time receive this response:

Thank you for contacting us. Your message is important to us, and we aim to reply within 3-4 business days. Usually, responses are provided on the same day but we are currently behind.

If your email is due to order status, all orders are shipped within 7 business days. Most ship within 48 hours. We are not open on weekends.

I ordered some herbs on November 5, 2025. Didn't receive my order until I emailed them and demanded a refund. The company promptly emailed me back and stated they were sending out my order. My Order should be here after 11/24. Here is what I would do with this unscrupulous company. if you haven't received your product within 10 days of the sale, and you have notified this company that you want a refund, TELL YOUR BANK TO DISPUTE THE CHARGE.

This company is a SCAM. Do not waste your time or money. Did not receive product, no e-mails answered and no refund issued.

I would rate laherbs a negative
-5 stars if possible. 100.00+ order, they processed my payment but not my order. After mints of reaching out. I gave up! I knew it was something I didn’t want to let go off. I am just having the time to make my complaint.

I am very dissatisfied with my experience and would not recommend this company.
-Order Delay: I placed my order a month ago and have not received it.
-Poor Communication: I never received a tracking number until I manually emailed customer support to ask for it.
-No Shipping Activity: The tracking number provided a week ago still shows no updates or carrier pickup.
Update as of 11/17/25: I actually received a response from LA Herbs with an apology for the delayed shipment and on 11/18/25 I received my full order.

I placed my order SEPTEMBER 26th. The website says it ships in 7 days. I needed it for items I was making on October 10th. It got here November 1st. I had to file a dispute for them to actually ship it. 0 communication. Never again.

I brought from this company the first part of Oct, 2025. I purchased Rosemary herb and Horsetail herb only to receive one correct order which is the Rosemary. I received something else instead of the horsetail. I contacted them twice, two weeks apart and they still haven't returned my email. The downside is you can't even call only emails and they don't respond back to you. Be very careful to order from them!!

No response either with phone or email addressing BIG obvious issues with my order.
Shipment was literally days turning into weeks late, beyond their own listed standards and buffers allowing for business days and all other variables.
No direct phone line to speak with a human.
Completely untrustworthy, will never do business again. Still haven't received my order or refund or contact from company as of writing this review.

L.A. Herb IS a legit company...they are just too darn good and are swamped with orders. Every healthy nut in California and the country is placing orders, and then, if they are a couple of days late, they are calling or emailing to request answers. (This is not Amazon, folks.) I placed my first order two weeks ago and panicked when it did not arrive the same week. I could not find my order number in my email. So I checked the reviews on Google and became frightened by all the horror stories. Then, yesterday, I received my package, and it was exactly what was described in their online catalog. They now have a loyal customer. I suspect L.A. Herb competitors are behind all these horror stories because the herbs I received are the best I've seen anywhere...!...I could tell someone with loving care packaged it. If this is a scam, then it is the best darn scam I have ever seen.

the plant quailtly didnt match the pictur on the website

Negative one would be a better rating. I placed an expedited order on 5/19/2025. I have emailed them twice since then. Second outreach was on 10/7/2025! NO reply whatsoever, VERY disappointed!! Do not order from them, lest you’re eager to be robbed.

They're not honest shipping takes forever while they're still charging you for shipping separately.

I would give zero stars if that were possible. I placed an order on June 30,2025. La Herb would not return my calls. Their inbox was always full. I tried over and over again to contact them. Finally, I had to go through my bank, and my bank had to go through their bank. Today, my money was credited to my account with interest. La Herb? This was my order number:LA2515603

They never sent my order out, they won't respond to emails or calls and I'm now disputing charges with my bank. Please shut this site down.

Placed an order July 17, 2025. End of August, sent them an email inquiring about my order. An automated response said they would contact me within 3-4 business days at the latest. Never heard back from them, never received my order.

I placed an order for seeds on August 20th. By September 1st, it had not shipped yet. I emailed them asking why tracking info was not provided. They told me my order would be "arriving later this week." Their exact words. I emailed the next day when it still hadn't arrived and suddenly I was told it hadn't shipped. "Your order shows in processing and tracking should update tonight or tomorrow." Very odd thing to say. Do not order from this scam company

These are scammers. They take your money and you hear nothing back and do not get what you order. I have reached out again via email and still no response. They do not have a telephone number either. The States Attorney needs to look into this business. There's more than enough of us complaining about the same thing. I would just like my money back at this point. This Cayenne Pepper below is what I ordered on July 11. When I didn't get it, I sent an email on July 28. It has been a month, and they still have not responded.
Cayenne Pepper Ground (90,000 HU) (Capsicum Annuum)

Absolutely scam site. Ordered some mugwort powder and fresh mugwort back in April, and haven't hear back from them since. There was no tracking update or explanations why my order hadn't been processed. Tried contacting them twice through email but never got a response. Filed a complaint to BBB, and got a feedback that they couldn't get a hold of the business owner either. Never got a refund from them. Don't trust them.

DO NOT ORDER HERE PLEASE YOU WILL GET BEAT OUT YOUR MONEY I ORDERED AUGUST 8 2025 ITS AUGUST 29 STILL NO PACKAGE TRACKING SAYS ITS A LABEL CREATED I HAVE EMAILED THEM SEVERAL TIMES PLEASE REPORT THESE PEOPLE