Product not robust, especially for paperwork, also already chipped and dented. Wished I gone for a metal one. Product didn’t come with instructions messaged and took 3 days before they responded with... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Too Many Deliveries : I received two boxes then I received a third one on a different day . I haven't opened them yet but judging by the lenth of the box there is goign to be a joint somewhere on the... Toon meer
I don’t know why this company gets so much hate. I got x2 bedside cabinets made of solid oak for £49 each (over £20 cheaper then everywhere else online) and the cabinets arrived fully assembled (ecsta... Toon meer
I had never heard of LaKaza so I was suspicious beforehand - and therefore I feel it's necessary to leave a review for others in my position. I had questions for their customer service team before... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
LaKaza: Your Gateway to a Home of Comfort, Convenience, and Style. and style. We believe every home deserves to be a haven of comfort, convenience, and style. Driven by this belief, we work with a number of local and international manufacturers and suppliers to meticulously curate a comprehensive collection of essential products designed to transform your living spaces into sanctuaries of tranquility and functionality.
Contactgegevens
Ashford, Verenigd Koninkrijk
- sales@lakaza.co.uk
- lakaza.co.uk
3,9
Goed
75 reviews
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Worst company ever been waiting a year…
Worst company ever been waiting a year for response and message them all time but just get ignored
DODGY COMPANY 👎👎👎👎👎👎👎👎👎
AVOID 😡 AVOID 😡 AVOID 😡 AVOID 😡
they acknowledge the fault them ignore for 8 months
DODGY COMPANY 👎👎👎👎👎👎👎👎👎
AVOID 😡 AVOID 😡 AVOID 😡 AVOID 😡
There reply ??
I cant update photo showing the reply more lies this company STOLE MY MONEY AND SET OUT FAULTY GOODS ON 2 seperate occasions and WILL NOT CHANGE A FAULTY ITEM THEY SENT OUT THAT WAS MANUFACTURED WRONG AVOID THEY LIE AND DONT REPLY TO YOU
THEY WILL STEAL YOUR MONEY AND WILL NOT GIVE YOU A REFUND I AM OUT HUNDREDS AND THEY IGNORE ME
DONT MAKE THE SAME MISTAKE AS ME AND POST THIS ON ALL REVIEW SITES AS I WILL BE
17 januari 2025
Review zonder uitnodiging
Antwoord van Lakaza
Dear Customer,
Thank you for bringing this to our attention. We have thoroughly reviewed your case and would like to clarify the situation.
Our records show that you first contacted us about a potential fault in your order several months after the item was purchased. We responded to your initial inquiry and, upon your request, even sent a replacement product which our records show was successfully delivered to you.
Unfortunately, you did not get back to us for four months to let us know you hadn't received the replacement. Due to the significant delay in communication on your end, we were unable to continue with your return request.
We understand your frustration, and we sincerely apologize for any miscommunication and inconvenience you experienced. We strive to resolve all customer issues in a timely manner, and this requires consistent and timely communication from both parties. We regret that in this case, a lack of communication led to an unsuccessful resolution.
missing parts
there are parts missing and i am unable to get a response from them. I purchased 2 wardrobes which i can't assemble.
24 juli 2025
They sent the wrong item
They sent the wrong item, but they sorted out very quickly and efficiently
27 juni 2025
Everything was wonderful.
I don’t know why this company gets so much hate. I got x2 bedside cabinets made of solid oak for £49 each (over £20 cheaper then everywhere else online) and the cabinets arrived fully assembled (ecstatic about this as I was fully prepared to assemble them). They also arrived in great time so all in all 10/10 experience.
12 juni 2025
Review zonder uitnodiging
I ordered two Gabion baskets...
I ordered two Gabion baskets. One package did not contain the correct parts, therefore I advised Lakaza. They attempted to organise delivery of the correct parts on two occasions but failed on both occasions. This is possibly down to the supplier, however, the two failed deliveries has now cost me money due to having to cancel / rebook the trades employed to assemble and erect the baskets. No compensation has been offered and communication is now non-existent. I have now modified other parts to fit accordingly. Never again!
24 mei 2025
Review zonder uitnodiging
Speedy delivery unlike Wayfair!
21 april 2025
Hi there I was very pleased with the…
Hi there I was very pleased with the product I have received
The delivery tracking was very much fast and prompt
Look forward to shopping with lakazza again
Thank you
7 april 2025
Slow & Radio Silence
Slow delivery and poor comms from CS despite multiple requests for support
27 maart 2025
Antwoord van Lakaza
Dear Charlie,
Your order was delivered within 7 business days from the date your ordered. This is well inline with our shipping policy.
You ordered a "Wall Mirror" and it is our responsibility to ensure that your order is well packaged and delivered safely to you. We do not offer express delivery for such items or any big items sold on our website.
We appologize if you were expecting your order sooner that that. But our shipping policy clearly mentions that is can take 1-2 days to prepare your order and another 5 business days for the order to reach out to you.
Thank you.
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