The Wall Art Club Reviews 22

Item purchased not in the box when delivered. So far no replies to email or we chat to try and resolve

Purchased the Thin white wooden frame with thin white mount - A1 on 26 December.

When the package arrived in January it was suspiciously light.

On opening I was only sent the mount.

I have emailed twice with no response. They don’t have a phone number so you cannot call them and their online chat is automated.

So now I have paid £60 for a £10 mount and no frame!

I am now going through my credit card company to make a claim.

Avoid this scam of a company.

Great customer service. Exactly what I ordered prompt delivery.

Terrible first time experience. Still waiting for my order... can’t get a reply from customer service. Was sent unframed print that was all scratched up too. Was told via email they would send me a framed print without any scratches, which is what I ordered and paid for. After numerous emails and chats and a couple of months, still no reply and no framed print.

The frame I ordered arrived with a damaged mount and cracked Perspex. Despite following the company’s guidance on their website and emailing Customer Services, I have heard nothing back. With no phone number I’ve even tried messaging them on Instagram! Very disappointing for an expensive frame.

Fit was great. Delivered to old address although I updated but overall good

It was so difficult to choose from all the different ones available but once I found it I knew I had to have it, I love how quirky it is and it goes with our home so well.

I placed my order 1 month ago and I haven't received the tracking number. I tried to communicate many times with Canvas Art Club customer service and is impossible to get in contact with them. I want to cancel my order and I don't know how since they don't answer my emails. There is not phone numbers nothing. Is frustrating.

Beautiful painting and frame. Quick delivery and very well packaged.

The company is absolutely amazing and so organised, they kept me informed via email about dispatch and tracking information and the frames are the high end quality looking very stylish and definitely will last years if not forever

I am in awe of how amazing my picture of the Amalfi Coast is! It is the perfect picture and goes perfectly where I envisioned it!

Super fast deliver. Great product

Prompt and good quality items for the price

I’ve had a product sent to me that isnt what I ordered.. I’ve contacted you by email, Facebook and instagram and not had a reply from any!!!!!! Terrible customer service and false advertisement of products

I found exactly what I needed with no problem whatsoever. Very efficient. Very satisfied

Received my frame and there were gaps in the wood and a chip. I contacted the company via email as per there returns and damages procedure and haven't heard anything back in over 2 weeks. I was disappointed in the quality of the frame for the price.

Really quick, helpful service with a bulk-order.

Package arrived quickly and securely.

I was expecting a much better quality frame for what I spent. I was disappointed with the poor quality of wood and rather scratched plastic front. Not worth the nearly £70 I spent. Won’t be purchasing again.

Bit pricey but liked the product
Should have white/ cream sheet with the size printed on it