Royal Mail delivered only half my order.- the parcel had quite literally been cut in half. I lodged a formal complaint - after a 36 minute wait to speak to someone. On advising Lakeland of the situa... Toon meer
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Lees wat reviewers zeggen
You need to warn customers about dodgy clog sizes, if customers order a pair make sure they order a size larger than their regular size. Example : UK size 9 then order a UK 10. This woul... Toon meer
I ordered some slippers, they were very poor quality, and the delivery was slow. The same item could build better bought for half the price on Amazon with next day delivery. Lakeland handled my compla... Toon meer
Bedrijf heeft geantwoord
My garden clogs were perfect and exactly what I needed. They arrived quickly and, joy of joys, via Royal Mail, who I find much more reliable and easier to deal with than the cheap couriers used by so... Toon meer
Bedrijfsgegevens
Over Lakeland Active
Geschreven door het bedrijf
Cumbrian Outdoor Essentials
Founded in the unforgiving landscape of North Cumbria, Lakeland Active create wearable outdoor essentials with inbuilt reliability.
Designed In The UK
Family-run and influenced by our Cumbrian roots, we have spent years testing our products in the local terrain - the valleys, fells and (often overflowing) waters of the Lake District.
Suitable For Every Occasion
Whether you’re planning to get soaked, explore the woods or conquer your vegetable patch - our all-season outdoor essentials have been engineered for comfort and durability. Bringing you trustworthy multi-purpose products inspired by real outdoor life in the Lakes.
Contactgegevens
Unit C Heathlands Estate, Kingmoor Park, CA6 4RP, Carlisle, Verenigd Koninkrijk
- hello@lakelandactive.co.uk
- lakelandactive.co.uk
4,5
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 18% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Many thanks,
Jennifer
Liking the raspberry clogs
Liking the raspberry clogs. They make it easy to walk into the garden. I'm wearing them now!
2 april 2025
Antwoord van Lakeland Active
Hi there,
Thanks for taking the time to leave us a review. I'm glad to hear that you like your new clogs.
Many thanks,
Jennifer
Item returned as sizing not good for me
Unfortunately the shoes were much too small (I ordered a size 7) and too wide so I returned them.
1 april 2025
Antwoord van Lakeland Active
Hi there,
Thanks for leaving us a review. I'm sorry to hear that the shoes are too small and too wide. Once we receive them back, we will issue your refund.
Many thanks
Dealt with efficiently
11 maart 2025
Antwoord van Lakeland Active
Hi there,
Thanks for taking the time to leave us a review. I'm glad that we were able to help quickly.
Many thanks
Antwoord van Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
The goods arrived promptly and in…
The goods arrived promptly and in perfect condition. What one expects, but does not always get. I have no real comments.
10 maart 2025
Antwoord van Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Antwoord van Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
They arrived quickly but I didn’t like…
They arrived quickly but I didn’t like the quality hard.
5 maart 2025
Antwoord van Lakeland Active
Hi there,
Thanks for taking the time to leave us a review. I'm sorry to hear that you don't like the quality. If they haven't been worn, please send them back to us and we can issue a refund for them.
Kind regards,
Jennifer
Quick efficient service
Quick efficient service and a good price for a well-made product
20 februari 2025
Antwoord van Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Lakeland garden crocs
I bought some Lakeland garden crocs. They arrived quickly and safely which was great and they are just what I needed. Very comfortable as I wear them all day at work and closed tops which is a requirement at work. Great shoes
17 februari 2025
Antwoord van Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Antwoord van Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Antwoord van Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Antwoord van Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Antwoord van Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Excellent delivery
Excellent delivery - really quick despite living on a Scottish island, packaging great, quality of product great, already in regular use!
20 februari 2025
Antwoord van Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
The Wolfa slippers are amazing!
18 februari 2025
Antwoord van Lakeland Active
Hi there,
Thanks for so much for taking the time to leave us a review.
Many thanks,
Jennifer
Really poor quality
Really poor quality, cheap and flimsy with a thin lining. Waste of money,
28 januari 2025
Antwoord van Lakeland Active
I am very sorry to hear you are unhappy with your purchase. I've passed your feedback onto our Product Development team as we are always looking at ways on how to improve our products.
You are welcome to return the item for a refund, we have details of how to return an order on our website.
kind regards.
Ordering online was easy and delivery was quick. My clogs is very comfortable.
Ordering g online was easy
6 februari 2025
Antwoord van Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
Antwoord van Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
Kind regards,
Jennifer
My order was processed and received in…
My order was processed and received in very quick time
3 februari 2025
Antwoord van Lakeland Active
Hi there,
Thanks for taking the time to leave us a review.
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