Lamonaspares Reviews 

Service provide very good

They told me twice it was being sent out so delivery took awhile. Otherwise ok

Product good
Delivery as specified.

I had broken one drawer front on my freezer. I purchased a new one from you. It arrived well packaged and fitted perfectly and easily. My fridge- freezer now looks as good as new. Thank you.
It took quite a while for the drawer front to arrive. If its possible to improve this it would make your service even better.
Thank you very much.

i ordered a small part for my integrated dishwaasher, putting int he details of the model number etc. We were unable to fit this so called in an engineer who charged £87.78 and he confirmed this was not the part needed. In fact a screw had come lose on the door stopping the door from closing properly and so not able to be turned on. You charged £6.95 postage for this iem, at most it should have cost £3.00. The part cost £11+ so almost £20.00 for a part which is no good. I have emailed the company about this but have received no response.

Just brilliant

The only comment I would make is that delivery was a little slow. Product was as expected.

The wrong part was delivered,absolutely no response to my emails requesting
the correct part.
Phone calls to several numbers, no results

Good communication and the part did the job, but very expensive with extortionate delivery/postage costs. Almost £40 for a function selector switch when you can buy the complete oven brand new for around £140 is over the top.

Why are you sending me a review request? I've never had spares from you.

The technician was 5 star. Very quick and efficient and was accurate when predicting arrival time on the day.

I can’t give 5 stars as lamona themselves made me jump through many hoops in order to take advantage of my warranty.

I bought a house with the appliances included in the sale of the property and we’re bought by the previous owner. I was able to register for the extended warranty without knowing the invoice numbers. But when it came to getting an engineer out, I needed to find out from howdens where they had been purchased so that I could phone the branch and get the invoice numbers. It was starting to feel like they didn’t want me to claim my right to repairs under warranty. Thankfully the engineer was so good I am now in possession of a working washing machine again.

Slow to respond and even then didn't answer what I asked. Ended up ordering the wrong part because of this

Only one item out of 4 received. No indication it would be a part order and rest of items would be delayed until I chased them. Communications are poor.

Why do Howdens lie about who makes them?
Why do Howdens head office want nothing to do with their own brand?
Why don’t Lamona want to help with their own brand, when they fail or need a part?
Why do Lamona spares make it so difficult to communicate with them?
Why do builders love it, because they love rolling poo in glitter (that a question I can answer)
Without a warranty you are screwed.
They’re a fitters nightmare.
A costumers frustration.
Using Lamona comes with a tag… cheap and unusable.

It’s the wrong part!

Took 3 weeks to arrive and customer service would take up to a week to respond to me, no number to call.

Fantastic service, quick and easy.
Perfect.