Unless you want to waste your time, energy, and make constant follow-ups, stay away from Lampemesteren. My order, initially advertised with a 3–4 week delivery time, turned into a four-month... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Purchased two TR5 Pendant Ø80 Alu Copper - Tom Rossau. Arrived within a week and with no issue. Shipping costs were more than the original quoted price (was contacted after purchase) but we were still... Toon meer
Excellent customer service from my initial enquiry to delivery. I cannot fault lampemesteren.com at all. I will certainly be using them in future and even with a shipment coming into the UK from Europ... Toon meer
I've placed quite a few orders with Lampemesteren lately, and without exception they've all been delivered fast. I've had one order I had to return as the lamp ended up being too small (I didnt check... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
✔ Northern Europe’s largest selection of designer lamps ✔ 30 day return policy ✔ Largest selection of designer lamps ✔ Professionals behind the screen
Contactgegevens
Rabanusstraße 14-16, 36037, Fulda, Duitsland
- +45 96 750 478
- info@lampemesteren.com
- lampemesteren.com
3,6
Gemiddeld
184 reviews
Heeft nog niet op negatieve reviews gereageerd
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Best customer service and whole process of shopping
2 product's ordered, one was damaged. Reclamation without problems, best customer service.
20 september 2024
Review zonder uitnodiging
Very well designed quality built products
Products are well designed of very good quality and very well packed. Shipped quickly, I was very satisfied with the service!
30 augustus 2024
Review zonder uitnodiging
Excellent service
Excellent service, very well packaged glass wall light and including a UK plug adapter was a nice thoughtful touch, thank you!
28 augustus 2024
Review zonder uitnodiging
Good service
All was fast, no delays, good quality of products.
12 augustus 2024
Review zonder uitnodiging
Beautiful lamps. Thank you
Beautiful lamps! Very good customer service! My lamp was packed good it arrived in one piece without a scratch. Thank you!
18 juli 2024
Review zonder uitnodiging
Really good selection
Really good selection, wide range of prices and delivery on time.
3 juli 2024
Review zonder uitnodiging
I order three pendants lights
I ordered three pendants lights. Two of them arrived on time. The third one, arrived a bit later.
At first I gave them three stars because I didn't know if I would receive the missing package. Fortunately all went well, so I edited my review, to give them 5 stars. The lights are wonderful and despite the delay I’m very happy.
3 juli 2024
Review zonder uitnodiging
Antwoord van Lampemesteren.com
Hi Christina,
Your order was sent 18.6. – first parcel was delivered in Cyprus 26.6. and the second 8.7. Unfortunately there is no log of you contacting us, but we do make tracking available to all customers via email.
We do nonetheless apologise for the extended delivery time and any inconvenience caused.
Best regards,
Team Lampemesteren
Very quick delivery and super friendly…
Very quick delivery and super friendly customer service!
1 juli 2024
Review zonder uitnodiging
Fast delivery and good brands
Fast delivery, good quality product.
1 juni 2024
Review zonder uitnodiging
Great and professional service
Great and professional service, fast delivery and great quality products. All as advertised. Will be shopping here again.
13 mei 2024
Review zonder uitnodiging
Fraudulent abusive commercial behaviour
My brother purchased two lamps at the listed price on the website and received the order confirmations. The next day, he received an email saying they cancelled the orders because the real price was actually higher.
This is an abusive behaviour breaching customer protection. The seller is obliged to sell the product at the displayed price and not trick the consumer into buying a product at a really good offer then just cancelling the order. We were in complete good faith and they simply cancelled the order, not taking responsibility for their own errors. This has never happened to me before. It only shows lack of professionalism and care for the customer.
Also, even if we mentioned we do not agree with the cancellation of the order, invoking customer's rights and the seller's obligations, they kept sending this same email saying they have unilaterally decided to cancel the orders. Then offered a lousy 21% discount for the real price that just happened to be ten times higher. Great way of doing business.
26 april 2024
Review zonder uitnodiging
Antwoord van Lampemesteren.com
Hi Crina,
We of course apologise for the pricing error that ocurred on our side. Due to a technical error the price was set to approx. 15% of the actual price.
Your brother purchased then 2 lamps.
If you buy a product for only 15% of the actual price it cannot be concidered as being in good faith. We therefore declared the rescission of the above-mentioned purchase contracts.
We have tried to find a solution together with you but that is unfortunately not possible.
We hope for your understanding.
Team Lampemesteren
User friendly shop and fast deliveries
User friendly shop and fast deliveries. The range of products offered is incredible and the fact that each lamp comes with its specific bulb is also great. Also, the shop AIs name is Edison. How perfect is that?
13 april 2024
Review zonder uitnodiging
Great experience from a repeat customer
Great selection of high end lighting options...very responsive customer care team. Special thanks to the team for negotiating the replacement of a product that was damaged in transitbwith the supplier.
31 maart 2024
Review zonder uitnodiging
Great product
Great product! Elaborate packaging. High quality.
22 maart 2024
Review zonder uitnodiging
Really impressed with the service
Really impressed with the service. Took only 5 days to get to me (2 of those were Saturday and Sunday). The price was unmatched. The lamp came neatly packed and I couldn’t be happier :) You’ve gained yourselves a customer.
14 februari 2024
Review zonder uitnodiging
fast and good
13 februari 2024
Review zonder uitnodiging
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