Lampmasters.co.uk Reviews 

Everything went without a hitch exactly how it should always be. Electrican said best quality lights he had ever installed. However I did not know the number for the 5 year guarantee is in the light fitting. Any help you can give me would be much appreciated

Great product and super fast delivery - very pleased with my purchase 😊

Hadn't heard of the company before but they had all the brands we wanted at great prices. Postage was very fast to the UK and the fragile items packaged well. Would recommend.

Very efficient. Telephoned them with a query which was promptly answered. The ordering process was easy and delivery was speedy.

I ordered two of these lights not quite knowing if I had ordered the right lights for my area , these arrived in 8 days I didn’t realise they where from Germany , my electrician came today to fit them and told me these are great and Briliant quality lights they also look amazing up and so bright ,

Great service and amazing lights - even better quality than expected.

I had a very positive experience with Lampmasters. I ordered from the UK and had to exchange several emails regarding a missing plug charger, which was through no fault of their own. Their responses were very prompt and supportive throughout. I would definitely recommend them.

Delivery - there was no email or text advance notice of exact date of delivery. This is difficult to manage.

Good product and choice good delivery and communication well priced

Very professional service all round. Excellent product.

Beautiful lamps, excellent service

The delivery was a shambles and the customer service was no help at all when I phoned in to ask where my delivery was . As for the product itself . They were excellent quality and works well. Very happy with my purchase

Great. Very good price and rapid delivery. Thank you

Easy to use website. Fast and efficient delivery. Very competitive pricing.

Excels t service
Good price
Fast delivery

Product promptly developed
Really special lamp - only issue was it stated no bulbs but they were included!

Love my new lamp !
Very professional and efficient service. Lamp arrived well packaged and quickly

The product is just as described and is really high quality. Packaged very well so no risk of damage. Good communication to keep you up to speed at all stages.

I rarely leave negative reviews, but this experience has been extremely frustrating from start to finish.

I ordered a lamp from Lampmasters and received a faulty product straight out of the box (the base/charging section detached immediately). From that point on, the process became unnecessarily complicated and time-consuming.

I made multiple attempts to resolve this reasonably and pragmatically. I even offered to accept a partial refund or price reduction and simply keep the item, to avoid the entire return process. This was refused, and no alternative solution or goodwill gesture was offered.

Instead, I was required to:

* Handle the full return process myself (printing labels, packaging, drop-off)
* Chase repeatedly for updates after the return was confirmed as received
* Deal with long delays and poor communication

After weeks of waiting, a replacement was finally arranged — only for it to be shipped with an incomplete address (missing flat number), despite this having been clearly provided. This caused a failed delivery and yet another delay.

At this point, I have been without the product for months, not days or weeks — entirely due to errors on their side.

What is most disappointing is the complete lack of ownership:

* No urgency
* No proactive communication
* No compensation, despite the ongoing inconvenience

For a company selling premium design products, the level of customer service is simply not acceptable.

The product itself may be nice, but the overall experience has been one of the most unnecessarily difficult and time-consuming purchases I’ve had.