Company sent me a poor quality and defective shoe, refuses to take accountability for it since it was final sale. No response was given after multiple emails, but they did respond on BBB stating that... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I'm shocked by all the negative reviews. I own 5 pairs of Larroude shoes, each ordered from the website over the past 2 years, and each pair is perfect. The sizing is consistent, the leather is of the... Toon meer
Bedrijf heeft geantwoord
Scam. I’m just saying… all the other reviews are correct. After 2 months I reached out to my CC for a chargeback/refund on the returned full priced but damaged shoes they sent (and kept postponing/avo... Toon meer
Bedrijf heeft geantwoord
Terrible company and even worse customer service. I ordered a pair of sneakers that arrived with the sole improperly attached. When I tried them on at home, my feet slid forward and my toes hi... Toon meer
Bedrijf heeft geantwoord
1,5
Zeer slecht
85 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Read this company's reviews before…
Read this company's reviews before buying! I am concerned I have been scammed by this company. I ordered shoes back in November that never arrived. Customer service first tried to tell me that the shoes were a pre-order and have not yet shipped. The shoes were not marked as a pre-order when I made my purchase. When I asked to cancel, Customer Service changed their story and indicated the shoes have shipped, but are struck in customs due to a national strike. I wish I had read all of the reviews complaining about Larroude before I threw away $300.
11 december 2024
Review zonder uitnodiging
Antwoord van larroude.com
Hi there,
Thank you for your message — I’m Ariela from Larroudé, and I want to acknowledge your frustration and sincerely apologize for the initial confusion regarding your order.
I’ve personally reviewed your case and confirmed that your shoes were successfully delivered. We truly appreciate your patience during the delays caused by the national customs strike, which unfortunately impacted some international shipments late last year.
We're also very happy to see that despite this situation, you’ve placed a new order with us — and we hope that this positive experience reflects the quality and care we put into our products.
It means a lot to us that you gave Larroudé another chance, and we genuinely hope this has shifted your view of our brand. If there’s anything else you need, we’re always here to help.
Warmly,
Customer Experience Team — Larroudé
Not trustworthy seller
I bought a pair of shoes in August and they were way too big and pretty poorly constructed, the return process went smoothly however I only received credit back (my bad for not checking). I’ve recently used that credit for different pair. Still waiting for the shoes, hoping they fit and I don’t have to deal with this company anymore.
The shoes were supposed to ship from New York and it’s been more than a week now and UPS tracking shows the package in customs in Sao Paulo, Basil. I’ve tried to contact them but won’t reply to my emails.
Celebrities and magazines advertising shoes doesn’t mean they are good quality or the seller thrustworthy, I’ve learned my lesson.
26 november 2024
Review zonder uitnodiging
Antwoord van larroude.com
Hi Daniela,
Thank you so much for sharing your experience — and I want to sincerely apologize for the inconvenience and frustration this situation has caused. Your feedback is extremely important to us, and we’re here to help make things right.
Manufacturing & Quality: All of our shoes are thoughtfully designed in New York and handcrafted in Brazil, with a focus on quality, comfort, and care. I'm sorry to hear that your first pair didn’t meet expectations.
Shipping Location: While we do ship some styles directly from New York, others — especially may ship from Brazil, which can involve customs clearance. That seems to be the case with your current order.
Support: I’m very sorry if your emails haven't been answered. That’s not the experience we aim to provide. Could you please share your order number and the email address used at checkout? I’ll personally look to investigate why that happened.
We value every customer — not because of magazine features or celebrity endorsements, but because of the trust you place in us. I hope we can restore that trust with a better experience this time.
Looking forward to your reply so we can assist you further.
Warmly,
Customer Experience Team — Larroudé
I wonder if the company is legitimate
I wonder if the company is legitimate!
Their website says same day dispatch (orders pre 1pm) and 3 day UPS delivery. I placed the same order twice, 20 days later, still a no show. I keep getting fraudulent emails about some $80 store credit that I have to immediately use because it expires. Fake.
Type "shipping" on the website search box, it comes up with odd items they don't sell (it's a shoe company) selling from $7000 bracelets to $40 game pads.
I can only assume it's either a dodgy business or their web security is sh$t and someone has tapped into it and is phishing.
People be aware!
2 december 2024
Review zonder uitnodiging
Antwoord van larroude.com
Hi there,
Thank you for reaching out, and I’m truly sorry to hear about your experience.
We are a legitimate company, and customer trust is extremely important to us. Regarding your concerns:
Shipping & Pre-order: We do operate with a pre-order model for some items, which means the shipping time can vary depending on the product. Each product page clearly states the estimated shipping timeframe. The “same-day dispatch” applies only to in-stock items ordered before 1pm.
Marketplace Items: Our website features a curated Collect section, which includes exclusive products from other designers. That’s why you may see non-shoe items listed — they are part of our official marketplace offering. When searching terms like “shipping,” it’s possible the system pulls in unrelated products due to keyword indexing.
Security & Store Credit Emails: We do send occasional store credit offers. To better understand the situation with the $80 store credit and confirm if it was a valid promotion, could you please share your email address and any details from the message you received? This will help us investigate further and ensure your data is secure.
We’d also be happy to look into your order history and provide a full update — just send us your order number when you can.
Thanks again for bringing this to our attention. We take all concerns seriously and are here to support you.
Warm regards,
Customer Experience Team — Larroudé
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