Lastaforest Reviews 241

Order placed 1 month ago. Tried contacting customer services on multiple occasions, ignored everyone. I still have hope but it’s fading.

Quality products at a reasonable price, well designed and reliable. A useful add on for the home barista. Only thing that could use improvement is shipping which should be faster. All in all great experience!

Great service!
Accidentally shipped the wrong size on one of my items, but quickly responded to my inquiry and shipped the correct size.
Great products as well

I had issues with the portafilter basket that shipped with the naked portafilter, and their customer service team was very responsive and helpful in resolving the issue. They ultimately had to send me a new filter basket, which took a while (about a month in total). That said, every time I emailed them asking for status, they replied quickly with a detailed answer. I would gladly buy from them again. Best of all, the blue resin-handled portafilter they supplied is beautiful and extremely well made.

Ordered some espresso supplies to my new home here in San Sebastián, Spain.
They arrived quickly and at competitive prices.
Will likely order again.
I wish the delivery notifications were a little more timely as I live in a central entrance flat as does most of urban Spain….. need to be forewarned of the pending delivery more accurately.

I was very surprised to find so many 1 star reviews. I have made two separate orders and been very satisfied with both experiences so far. My order was packed well and didn't take very long to arrive. When I reached out to customer service the response was immediate.

I gave the company a second chance, I placed an order 30th of January, the AI in the website says the order is still processing, not even shipped it after 20 days. The customer service don't even reply to my emails. The worst customer service.

Shipping was slow
Magnet pretty weak
It works but quality not the best

Expensive for quality; the delivery take too long

Support is a non existent just generic reply been 2 weeks since order and still not shipped I think I have done my money last time I will ever buy from lastaforest

Quality & prices are very good! I have bought a number of times and all items have been delivered! Long lead times on delivery!

DO NOT ORDER FROM THIS COMPANY!

Do not order from this company! I placed an order on November 30th for 3 products. Each of those products had a delivery date window of 10-14 days. It’s now the end of January and I still don’t have the products. I’ve been emailing with the company for about a month to now, and they have not been helpful. They just keep directing me to the shippers website saying it’s on the way. I’ve asked for them to cancel the order and they refuse to cancel it, rather they keep offering me discounts on future orders. I will never order from this company again!

STAY AWAY!

Items were delivered to address on time. From that location it took awhile because the service into Mexico (my forwarding company) takes awhile at times. Items look great and performed as described. Just had my first Long Black using the new tools. There was a definite improvement in the taste. Will get better with time. Thanks Lastaforest.

I ordered three items, the are all nice. They were not cheap, but were supposedly on sale - I would I even know if it's really a sale However, it took nearly a month from order date to delivery date, that's just too long. Also, tracking the shipping progress was less than ideal, no updates provided and when I was given a link to track, the email providing the link did not have the order number, so I had to search through emails to find the number.

Scam site, 3 weeks no tracking, no shipping, no refund. Yet another BS Chinese dropshipping no-shippers.

Awesome products, if you know what you are looking for this is the place. Great value/precision work/great customer service. Class act!

I ordered the 'Geared Spinning WDT Tool - Espresso Distribution V2' tool, as an advert popped up on instagram showing this tool was reduced from £72 to £37.

After going through their instagram posts, i thought the products looked great and could not belive i had not heard of them before when looking at espresso accessories.

The product arrived 16 days after the date of purchase, and as i have seen from the tracking it came from China.

The product itselft is very underwhelming for what was meant to be a £72, even at £37 its extremley expensive for the poor quality. The needles itself do not reach below half way down of my basket, meaning not all the ground coffee is being stirred by the tool. The actual build of the tool does not feel solid at all, as if it could break at any point.

Overall, extremley disapointed with the purchase.

They told me delivery would be within 5-7 days, it took a month to arrive

Μέσα σε 5 μέρες ήρθε το πακέτο που περμενα ...όλα ήταν άψογα. Πολύ ικανοποιημένη από την εταιρεία μπράβο.Η ζυγαριά καφέ espresso τέλεια.

It took me two months to receive an order that had been announced as taking five days. All that just to have a mail carrier show up and ask me to pay €16 in customs fees. The company covered part of the cost, but given the delays, full coverage would have been the bare minimum.