Latercase Reviews 454

Antwoord van Latercase

18 mrt 2025

Hey Anthony!

Thanks for reaching out and sorry to hear about the damage that occurred from the drop. I understand how frustrating it can be to damage an expensive device, so I get what you're going through.

It's important to note that, as mentioned on our website, Latercase is a 0.6mm ultra-thin case that was not designed with impact protection as the primary focus. Our goal was to create a light case that would improve the aesthetics of your device while keeping it thin enough that you could appreciate the phone's original design as the OEM intended. While the Kevlar aramid fiber material that we use is quite strong and will stand up to scuff marks, scratches, and everyday wear and tear, the form factor and design of the case is not centered around impact resistance like some of the bulkier cases on the market.

Unfortunately, since our case isn't designed specifically with drop protection as the main goal, we don't provide reimbursements for devices that get damaged by user drops. That being said, we've already passed your feedback along to our design team. We don't have any immediate plans of adding an impact-resistant case to our portfolio any time soon, but could be something we explore in the future.

If you have any other questions, comments, or concerns in the meantime, please don't hesitate to reach out again.

Antwoord van Latercase

7 jan 2025

Hi Brahm,

Thanks for reaching out and sharing your feedback - we really appreciate it.

Sorry to hear that you weren’t satisfied with the advice from our support team regarding the bubbles that appeared after your tempered glass installation. I’d like to clarify and ensure we address your concerns thoroughly.

I see here that you wrote in to our support team wanting to know if there was a way to fix the air bubbles you were seeing, or if you should remove the first piece and re-attempt the installation with the second piece of glass we included in your order. Based on your description, it seems like the bubbles may have been caused by small dust particles trapped between the glass and your screen. Unfortunately, these can create little air pockets that are quite hard to remove without eliminating the dust itself. That’s why we recommended trying again with the second piece of glass included in your order.

To help you ensure a smooth application, we linked our detailed installation instructions, as it sounded like you may not have seen these instructions available prior to installing the first piece of glass. Following those instructions down to a tee will help ensure a flawless application. We also shared specific tips, like installing the glass in a steamy bathroom to reduce airborne dust that could potentially land on your display during the installation. I'm sorry to hear that you felt this advice was basic, but it’s often the small details that make all the difference in situations like this.

Regarding the 25% discount we offered, I want to assure you that it wasn’t meant as a substitute for solving your current issue - that would have indeed been a poor experience. It was intended as an optional goodwill gesture in case you wanted extra pieces of glass as a backup after successfully installing the remaining piece of glass from your order since we know that some users can be hesitant about installing their last piece of glass. Please know that if you encounter any trouble with the second piece after following our detailed tips and instructions, we’re more than happy to help organize a replacement set so that you can give the installation another go.

I hope this clears things up a bit. If you have any other questions or run into any issues, don’t hesitate to let us know - we’re here to help.

Antwoord van Latercase

3 jan 2025

Hey Salvatore! Thanks for reaching out and taking the time to provide us with your feedback.

First off, we can confirm 100% that our cases are made using Kevlar® aramid fibers and a polyurethane matte coating. However, it's important to note that, as mentioned on our website, Latercase is an ultra-thin case at just 0.6mm and was not designed with impact protection as the primary focus.

Our goal was to create a light case that would improve the aesthetics of your device while keeping it thin enough that you could appreciate the phone's original design as the OEM intended. While the Kevlar material that we use is quite strong and will stand up to scuff marks, scratches, and everyday wear and tear, the form factor and design of the case is not centered around impact resistance, so if you drop the device regularly, then it's possible you'll see damage to the case itself.

As for the fingerprints, every Latercase features our unique polyurethane matte coating, which is designed to:

1) Reduce the visibility of scratches, keeping your case looking sleek, and
2) Enhance grip / improve the overall in-hand feel for daily use.

While most of our users enjoy a largely fingerprint-free experience, the reality is that natural hand oils can vary significantly from person to person. Unfortunately, this means some users may notice fingerprints more than others.

The good news? Latercase is very easy to clean. You can:

- Wipe it down with a damp cloth.
- Wash it with warm water and hand soap.
- Or use a small amount of isopropyl alcohol / disinfectant cleaning wipes.

Hope that helps clear things up a bit. If you have any other questions, comments, or concerns, please don't hesitate to reach out again.

Antwoord van Latercase

9 dec 2024

Hey Burke,

Thank you for reaching out and sharing your feedback.

To clarify, our cases are crafted from Kevlar® aramid fiber and a polyurethane matte coating, not carbon fiber. While both are synthetic woven fibers with impressive strength-to-weight ratios, Kevlar® is more flexible and doesn't interfere with wireless signals, ensuring your device maintains its full functionality.

Regarding your point on impact protection, Latercase is a 0.6mm ultra-thin case that is not designed to be a bulky impact-resistant case. Our goal was to improve the look and feel of your device and guard against scuffs, scratches, and everyday wear while keeping the case so thin and lightweight that you barely notice it's there. Our iPhone 16 Pro cases do feature a small raised lip to protect your display when placed face down, but they're not engineered for heavy-duty impact protection. We intentionally avoid the bulk associated with rugged cases to keep your device slim/lightweight, allowing you to enjoy the device the way the OEM intended.

As for the tempered glass, I’m sorry to hear you had trouble during the installation. For future reference, detailed instructions are available on our website to help achieve a bubble-free application. Proper installation can be tricky without following the instructions, especially if dust or debris settles on the screen beforehand (which is the #1 cause of air bubbles after application).

With all of that being said, we don't normally provide free replacement warranties for products that get damaged through usage, but we'll have a support rep reach out to organize a replacement here case and glass here as a gesture of goodwill since you've only had the items for a couple weeks. Expect an email in the next few minutes!

Antwoord van Latercase

3 dec 2024

Hey David!

Thanks for taking the time to leave a review. While our cases don't have any magnets built into them, they're thin enough to still be compatible with official Apple MagSafe accessories. For example, your device will still charge through the case when using the Apple MagSafe charger.

With that being said, there's essentially still going to be a thin layer of material (about 0.6mm) in between your device's magnet and the accessory's magnet. As such, the magnetic strength won't be 100% as strong as a bare device. We do, however, offer MagLock Rings sold separately for users who need a bit of extra MagSafe strength in their day-to-day usage (ex: wallets, car mounts, etc). These can be applied to any Latercase, they have an ultra-thin profile available in the same colourways as our cases, and they'll provide a strong attachment to magnetic accessories (even stronger than just MagSafe on its own).

Hope that helps clear things up a bit. In the meantime, I'll be sure to pass your feedback along to our design team We don't have any immediate plans of embedding magnets into our cases, but could be something we explore in the future!

Antwoord van Latercase

9 dec 2024

Hey Tamra,

Thank you for reaching out and sharing your feedback. I’m sorry to hear that you found our marketing to be deceptive - that was certainly not our intention in any way.

In fact, the exact opposite is true. As noted on our website, Latercase is a 0.6mm ultra-thin case designed to prioritize a minimalist aesthetic instead of impact protection as the primary focus. Unlike the cheap bulkier cases that you're referring to which are specifically focused on impact protection, our goal was to create a light case that would improve the aesthetics of your device while keeping it thin enough that you could appreciate the phone's original design as the OEM intended.

While we use Kevlar® aramid fiber (not carbon fiber) - a highly durable material known for its lightweight strength - our case is not engineered with drop protection as the primary focus. Instead, it’s designed to improve the look and feel of your device, guard against scuffs, scratches, and everyday wear while keeping the case so thin and lightweight that you barely notice it's there.

I could understand your frustration if we made false impact-resistant claims on our website, however, we tried to make it as clear as possible that the case isn't designed to be a bulky impact-resistant case. Sorry for any confusion or inconvenience caused if you may have missed this information when your son was placing his order.

With that being said, if the case didn't meet your or your son's expectations and you would simply prefer to return the case for a full refund, please email our support team at support@latercase.com and include the order details (order #, email, name, etc) as we were unable to find any recent transactions associated with your name.

Chat soon!

Antwoord van Latercase

3 dec 2024

Hey James!

Thanks for taking the time to leave your feedback - we really appreciate it.

Every Latercase features our unique polyurethane matte coating, which is designed to:

1) Reduce the visibility of scratches, keeping your case looking sleek, and
2) Enhance grip / improve the overall in-hand feel for daily use.

While most of our users enjoy a largely fingerprint-free experience, the reality is that natural hand oils can vary significantly from person to person. Unfortunately, this means some users may notice fingerprints more than others.

The good news? Latercase is very easy to clean. You can:

- Wipe it down with a damp cloth.
- Wash it with warm water and hand soap.
- Or use a small amount of isopropyl alcohol / disinfectant cleaning wipes.

With that being said, if you're unhappy with the case and would like to return it for a refund, just send our support team an email (support@latercase.com) and we can go from there.

Antwoord van Latercase

28 okt 2024

Hey Angelo!

Thanks for reaching out and taking the time to leave a review. It's worth noting that our cases are designed for an easy on/off experience, which can be difficult to find in other aramid cases on the market. Part of the way we achieve this is through specific structural cutouts and the coverage that you see now - it allows for the torsional flexibility needed to remove the case without adding any undue stress or torque during the removal process, which can cause damage as a result.

While I'm glad to hear that your phone survived the drop, I'm sorry to hear that the case didn't quite meet your expectations. We'll have a support rep reach out via email and help you organize a return. Expect an email in the next few minutes!

Antwoord van Latercase

16 okt 2024

Hey Sam!

Thanks for reaching out and taking the time to leave a review.

I see here that you placed an order for an iPhone 16 Pro Max Coffee case on Sept 20th. As was mentioned by our support team, the cases were on October pre-order, which is why it wasn't shipped out right away. We tried to make the pre-order info as clear as possible on the product page prior to checkout, as well as in our FAQ. Sorry for any confusion or inconvenience caused if you may have missed these details when placing your order!

With that being said, I see here that your pre-order was shipped as expected on Oct 9th and delivered by USPS on Oct 15th. Looks like you've already been in touch again with our support team regarding a return, and they sent over a pre-paid return label as a gesture of goodwill so you can send the case back without any additional shipping charges. Just give us a heads-up once the case is on the way back to us and we'll take care of the rest.

Chat soon!