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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Amazing team, amazing customer support. I received a defective case. I contacted them a week after I received the product, they sent me a replacement within 2 days free of charge. A price case but 300... Toon meer

Beoordeeld met 1 van de 5 sterren

Ordered a case on 12 April. Decide to change address and do a cancellation. Replied me on 13 April saying that they cant cancel as their customer service team is offline over the weekend and only... Toon meer

Beoordeeld met 5 van de 5 sterren

I wish I had found this phone case already last year. The protective cover has a pleasant texture, and there was an immediate 'wow' effect. I've never liked traditional cases that make the phone much... Toon meer

Beoordeeld met 5 van de 5 sterren

The best minimalist covers and cases available! Hands down, the best customer service in the industry. I have been a customer since the inception of Latercase and never had any issues. 1 Samsung Note... Toon meer

Bedrijfsgegevens

  1. Mobiele telefoonaccessoire winkel

Informatie afkomstig van verschillende externe bronnen

Designed, warehoused & shipped from our HQ in Canada, Latercase is the simpler phone case you've been looking for. We use authentic Kevlar® to protect your phone from everyday wear and tear, while keeping it so thin that you'll barely even know it's there. Latercase is easy to put on, easy to take off, and coated with a durable matte finish that's genuinely addictive to touch. If you have any questions, shoot us an email or tweet us @latercase - our customer support team is always happy to help.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

454 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 87% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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Beoordeeld met 1 van de 5 sterren

Canceling order impossible

The inability to cancel an order after it has been placed is a significant issue. This rigid policy, which appears to be a choice made by the business using the Shopify platform, creates a very poor customer experience. Furthermore, I was not satisfied with the product itself, which was also overpriced. Furthermore, you have to pay for the returnment.

18 augustus 2025
Review zonder uitnodiging
Logo Latercase

Antwoord van Latercase

Hey Herbert,

Thanks so much for reaching out and for taking the time to leave a review. We really value customer feedback, so I appreciate you sharing your thoughts.

Regarding our cancellation policy, we don’t offer self-serve cancellations for a couple of key reasons:

Operational Control: Fulfillment and shipping often move faster than a cancellation request. Once an order enters the workflow (picked, packed, or queued for pickup), it can’t be stopped with a simple click of a button. By handling cancellations through our support team, we can make sure the order is still eligible for a cancellation before issuing the refund.

Fraud Prevention: In e-commerce, protecting both our customers and our business from abuse is important. If cancellations were offered instantly, someone could place multiple large orders just to lock up stock (especially on limited or high-demand items) and then cancel later, effectively blocking genuine buyers from purchasing. Also, once an order has shipped, there’s no way to recall it. A cancellation button at that stage could allow someone to cancel (and be refunded) while the product is already on its way, creating a scenario where they would receive the product without paying for it.

By routing cancellations through our support team, we’re able to confirm order status, protect inventory for genuine customers, and prevent abuse, all while still resolving legitimate requests quickly. This keeps the process secure, fair, and reliable for everyone.

Regarding the return shipping cost, we tried to make it clear in our FAQ that we don’t cover return postage, mainly because our payment gateway doesn’t allow us to refund more than the original purchase amount. That said, I see you’ve already been in touch with our support team, and they offered to refund your order in full, including your original shipping fee (which normally isn’t refundable) as a gesture of goodwill.

I hope this helps clear things up. Once your return is on the way, just follow the instructions our team sent over, and we’ll take care of the rest. Speak soon!

Beoordeeld met 1 van de 5 sterren
Logo Latercase

Antwoord van Latercase

Hey!

Thanks for reaching out and taking the time to leave a review. It's important to note that, as mentioned on our website, Latercase is a 0.6mm ultra-thin case and was not designed with impact protection as the primary focus.

Our goal was to create a light case that would improve the aesthetics of your device while keeping it thin enough that you could appreciate the phone's original design as the OEM intended. While the Kevlar material that we use is quite strong and will stand up to scuff marks, scratches, and everyday wear and tear, the form factor and design of the case is not centered around impact resistance.

Hope that helps clear things up a bit. We don't have any immediate plans of adding an impact-resistant case to our portfolio any time soon, but happy to pass your feedback along to our design team. Might be something we can explore in the future.

In the meantime, if you're unhappy with the case and would like to return it for a refund, simply email our support team (support@latercase.com) and include your order # - they'll be able to assist.

Chat soon!

Beoordeeld met 5 van de 5 sterren

It should be called Nowcase as opposed to Latercase...

To set the stage, I have always looked for the thinnest of phone cases. I am very careful, but have experienced the occasional drop and I never liked that "bulk" feeling. I found Latercase three phones back and have used them ever since. I had ordered a couple of aramid cases from other brands to test them out, but be it the design, feel, or both, I did not keep them. The Latercase fit and finish is unmatched and you can tell a lot of thought goes into the design. I was blown away today when my Flip 7 case arrived, so much so that I sent Nick in Support a thank you note (he is great). Anyway, being that I bought this site unseen (photo not on the web yet) I assume it would have the raised corners on both sides of the cover screen like every other case...it doesn't! This is great in my opinion as it just makes the phone smoother and you don't have to deal with getting your finger caught on the opposite raised corner like I was continuously doing with my temporary case from Samsung. Like I said, this truly is the Nowcase...so don't buy it later. Thank you team and see you for the next one!

28 juli 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fits my Samsung Galaxy Flip 5 beautifully

I have a Samsung Galaxy Flip 5. I love the phone, but I do not love the rinky-dink case they sold me at the Verizon store to go with it. Not only is it bulky, but the top part kept sliding off every time I'd take it out of my pocket. So annoying and frustrating! When I thought I'd lost that top part for good (maybe it's on the floor somewhere at the grocery store??), I searched online for alternatives. That's how I landed on Latercase. I order one -- about the same price as my previous cases from Verizon. (Yes, cases. This would be the third.) Then, miraculously -- I found the top part on the seat of my vehicle. I tried to cancel my order from Latercase, but it was already in transit and it arrived the next day. When I slid the new Latercase on my phone and it made a satisfying click into place, I nearly died! It was like the heavens opened up and a glorious light shone down on me holding this beautiful phone with a snug, well-fitting case wrapped around it. And when I folded it ... so thin! So sleek! That's when I think I heard angels singing. I showed it to my husband, who has the same phone as me and is equally annoyed at the schmatta case from the Verizon store. In the end, I bought one for him, too. Now we both marvel at our beautiful folded phones with the snug, well-fitting case that's not bulky in our pockets. Very happy! Well done, Latercase!!!

19 juli 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Cheaply made, no support.

Fold 6 case does not hold up. The front cast broke under light use. Emailed Support. I got back a response saying they don't do replacement if the case was used. $65, 6 months use, product failed, NO support. I am done with Latercase.

25 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Nick was fantastic

Nick was fantastic. I ordered the wrong product and he set up the return and a new case was sent out that fits my phone. The fit and finish is outstanding. This is the best looking and fitting case I have ever seen.

28 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Like no other!

I've lost count on how many different kinds of cases I've tried for my Z Fold 6. I was looking for a thin, light case with a spot for my Spen. After not finding one with Spen, I chose this case and wow!
I have no problems sacrificing my Spen space in order to have a thin and incredibly light case.
Feels good and grippy in the hands. Even though it doesn't have an external magnet, the mag rings are impossibly sticky and hold strong to all of my mag accessories. I'm going to buy a second case for future use. Thanks Latercase for creating an awesome product!

19 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Really great phone case, will buy again for the 5th time

I really like these cases. The experience using one of these cases is as close as you can get to using the phone without one. They provide good protection too. I think I've ordered 5(?) or so over the years. I doubt I'll ever use a different phone case again. Good for both iphone and android. Give them a shot, you will not be disappointed.

2 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer service on a shipping issue.

I ordered my 5th Latercase from the company when I got my iPhone 16 Pro Max. For some reason Apple had a different shipping address and it was sent to some address I did not know. When contacting Nick at Latercase he sorted it quickly and offered to ship a new one for shipping cost only. Not their fault but they made it right. GREAT customer service and I will continue to buy a case from them as I upgrade. Oh and the cases are so light and small and look great.

10 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Latercase Vs The Competition

I previously bought a competitor case that was bulkier and actually started to break down and cracked at areas, while also making it difficult to access the edges of the front screen when typing. This case for my Fold 5 has been worth it (even though the other company sent a free replacement, I still decided on this purchase from Latercase).

11 maart 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Not Impressed

While the case is super thin, I didn't find it to be very protective and definitely not worth the price.

27 januari 2025
Review zonder uitnodiging
Logo Latercase

Antwoord van Latercase

Hey Ross!

Thanks for reaching out and taking the time to leave your feedback, we really appreciate it.

Our goal was to create a light case that would improve the aesthetics of your device while keeping it thin enough that you could appreciate the phone's original design as the OEM intended. While the Kevlar aramid fiber material that we use is quite strong and will stand up to scuff marks, scratches, and everyday wear and tear, the form factor and ultra-thin design of the case is not centered around impact protection like some of the bulkier cases on the market.

That being said, we're sorry to hear that the case didn't quite meet your expectations. If you'd like to return the case for a refund, please send us a message (support@latercase.com) and our team will be happy to help.

Beoordeeld met 5 van de 5 sterren

Great product

Great product. Great design, great feeling to touch, great looking, great durability, great protection, everything great. I got Google 9 pro fold, I tried cases. But this is the best.

12 februari 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Don’t buy these

Don’t buy these. ESPECIALLY IF YOU ARE CANADIAN TRYING TO SUPPORT THE CANADIAN “developer” Terrible support. I have had 6 of these among my family and I. They have been good but recently had one fail in the very weak spot at the bottom right. I reached out customer service and said this seems very unusual for a Carbon Fibre Case. They said they will not replace it and gave me a 20% off offer. This was clearly a defect that surfaced and not from damage I caused. The customer service tone was just rude. I tested and older one I had and it broke in the same spot with little effort. Great for being thin, but expensive and if it breaks after 2 months of careful use… Useless.

10 februari 2025
Review zonder uitnodiging
Logo Latercase

Antwoord van Latercase

Hey James,

Thanks for reaching out. I'm really sorry to hear that you weren’t satisfied with our support in this instance - we take customer feedback seriously, and I truly appreciate you taking the time to share your thoughts.

I looked into your ticket, and I see that you contacted our support team regarding a corner breaking off your case after about three months of use. Based on the photo you provided, it looks like significant force was applied to that area, leading to the structural damage you're seeing now. Just to clarify, this isn't a defect in the product itself. Our cases are designed with durability and stress tolerance in mind, but just like any other high-tension material, there are limits. With enough pressure or force, even the strongest materials can eventually break.

While we don’t offer free replacement warranties for cases that have been damaged over time, our support team didn't want to leave you empty-handed without a solution and offered you a 30% discount on a replacement case along with free shipping as a goodwill gesture. Rest assured that offer doesn’t expire, so you’re welcome to use it whenever it’s most convenient for you.

If there's anything else that we can help you with in the meantime, please don't hesitate to reach out again.

Beoordeeld met 5 van de 5 sterren

Top company

This is a great company. They make truly premium phone accessories made from high quality materials, if you like THIN cases, look no further, these are the thinnest you will find whilst still being remarkable sturdy. They are 50% thinner than the thinnest Mous case, and weigh 60% less! To top it off, they have brilliant customer service, Nick has helped me out with a couple of queries and has always been responsive and proactive in answering and resolving queries.

You buy cheap, you buy twice! Latercases are 5*

7 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Midnight black case - great service

Midnight black case arrived via Amazon with some very minor issues. Contacted Latercase with my comments and they did not hesitate to send me a replacement, hand-checked, case. I am based in the UK. That is excellent service! This case is not the cheapest available but it surely is the thinnest and lightest, which is what I wanted. It has a luxuriant feel and seems durable - highly recommended.

1 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

2nd time buying a case

2nd time buying a case, the quality and feel of these case are amazing, very minimal, takes the bulk away like other cases, looks amazing of course! Customer service is great too!

28 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great products and customer service.

The case is really thin which I love and there are 2 times that I got a bubble on the back of the case which is not supposed to happen, I sent a quick email telling them about the issue and they quickly reply with a replacement.

Before buying just know that its a very thin case, if you drop your phone in concrete it'll probably shatter. Their cases are mainly for people who just want a thin case that'll help prevent scratches and add grip.

27 januari 2025
Review zonder uitnodiging

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