Latercase Reviews 454

I had an issue with an order being marked undeliverable, and honestly, the way Latercase handled it completely exceeded my expectations. The refund was processed quickly, but what really stood out was the quality of the support. Donald, who assisted me, was excellent. His responses were fast, clear, and genuinely helpful. He communicated like a real person who actually cared about resolving the issue, not someone following a script. What could have been a frustrating experience turned into a smooth and stress-free one because of how professionally everything was handled. This experience reinforced why Latercase has such a strong reputation. The products are premium, the brand clearly values its customers, and the support team backs that up when something doesn’t go as planned. It’s rare to see a company combine great product quality with customer service that’s this responsive and human.

Highly recommended.

Donald was a amazing help, and the overall customer service for this company is elite. They stand by their products. Thanks!

Ordered a case 2 weeks ago and paid for shipping. Hasn't even been shipped yet. Customer service is terrible

Nice product!
I received this product and it's everything it was advertised to be. The only reason I returned it was because it doesn't come up the sides as high as I would have liked. The customer service I received was prompt and professional.

I had an issue I had purchased a case and then after I had purchased it seconds later I seen there was a deal going on. I contacted customer support. Let them know that they honoured the deal right away. Great support great product.

I have bought Torras, Otter Box, Spigen cases for my Galaxy Fold phones over the years. Last month I purchased a Latercase case & screen protector for my Fold 7. The Latercase is the best product I have ever used! Comfort, Look, Functionality and it's so thin you don't feel it on your phone!! If your looking for the best case / screen protector combo, it's Latercase!!

A minor problem was handled promptly and courteously by the folks at Latercase. They are a great company with great products, and fantastic customer service. Ted, you are a true gentleman. Your help was not only done in perfect fashion, but you are a part of why Latercase is a great company. Much future success. I can only hope to be back again for more of your products.

After the seller's kind response, my updated comment can be found below.

Original posting: Good products but their customer service is not looking for the satisfaction of their customers. Wanted to change the case as the color was not accurate on their website and they asked me to pay for shipping to return the case. For the price we are paying I thought this was not an okay solution. Their communication is all over the place without grasping the need and necessity of correcting their own mistake by displaying an inaccurate color.

Update: Thanks for the response. I appreciate your kind efforts. My review scoring was adjusted accordingly. No need to exchange since I already put on the metallic ring. So it is likely no longer eligible for a return..

Why would anybody buy anything from this company? It is a Canadian company that charges in US Dollars. It is shipped from Canada. What a scam wake up people.

Over all an easy process and beyond pleased with the product.

The best minimalist covers and cases available!
Hands down, the best customer service in the industry. I have been a customer since the inception of Latercase and never had any issues. 1 Samsung Note, 2 iPhones, 2 AirPod Pros. My AirPod Pro3 case just arrived and was slightly discolored. I informed Latercase, and they have sent a new 1, free of charge, no questions asked. Well done Team Latercase and thank you!

Waited 5 weeks to “ship”. Since then it’s been over a week with “USPS awaiting package”. They just print labels and still not in transit. Support seems knowledgeable but haven’t delivered and I know believe it’s a scam / fraud

Had my new one plus 12 fall with the case on around 50-60 cm from my car onto the floor. Corner hit the ground, the protected side and still shattered, my whole phone lost the screen and I had to buy a new one from the damage.

Also the case "shaves" from the damage and gets shattered as well as it is now unusable as well even if I fix my phone I would have to get a case that doesn't protect my phone and also doesn't protect itself

Not only is this by far the best slim case I’ve ever used in terms of durability and quality, but their customer service team is responsive and reliable. I’ve tried other cases promising a slim fit but they warp over time and don’t protect nearly as well. I’m reordering for my new phone and will be a loyal latercase customer. Nice job guys!

Later case is really fast when it comes to creating a label. That’s it. A label was created for my package the day after I placed the order. Really exciting to see that my order was fulfilled so fast I was waiting for my item to arrive in the mail. Two weeks later the label was still stuck in NY. Contacted customer care twice (a week apart from each contact not to be a nag) to find out that my package was sent to a distribution center in PA even though the label created said that it was in NY. Asked to cancel the order but it is impossible since the package was on transit (tracking order said that the label was created only). Unable to cancel the order I must wait until the package arrives then I have to return it after paying for shipping back myself. Latercase is available for next day delivery through Amazon, rather deal with Amazon than Latercase ever again. Not a great experience at all. Hope I get my refund fast, they did manage to charge my card the very next day from ordering though.

First case I bought was for zfold 5 and Now I got the same standard fiber case to my Zfold 7 just my problem is the zfold 5 case that piece that covers the back had perfect fit and now for zfold 7 it moves around every way, phone shakes around every way it can...

Put one on my Pixel 9 Pro XL and I'm really impressed. Fit is perfect. The texture is amazing. Incredible how thin and lightweight this case is. A little concerned about drop protection though.

The cases are beautiful, super slick, thin, etc. What they don’t tell you is they are also super fragile. 1 drop, and it’s done. Also, it takes almost a full calendar month to arrive once ordered. I’ve had 2 now, won’t buy another.

Got concerned about delay since I saw no update on my Shop app. But they responded very quickly via email and received the product. Very well made and feels much better than the clunky one I had before

Absolutely amazing experience. Got my case for my Galaxy Fold 7 in TWO days after ordering in Canada. It fits like a glove and looks awesome. Top notch quality. You definitely get what you pay for. A+++