Always a great experience using Launchpass for my online business, while STRIPE isbt that great, Launchpass are. Always there, swift replies and no bs. Shout out especially to Cole, always goes abo... Toon meer
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Suite à un prélèvement CB frauduleux opéré par Launchpass pour le compte d'un groupe Rakettpower, je constate que Launchpass permet à certains, par ses mécanismes et son manque de controle de ses clie... Toon meer
I booked two Discord subscriptions with them which I apparently can’t cancel. According to their ‚AI support‘ this is a known problem to them and you ‚have to contact the owner’. One owner jus... Toon meer
Chole and Danny took some time out of their busy day to help me understand certain things about Launchpass and how I can resolve different issues I may face with my members. Launchpass has always giv... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Create paid Slack and Discord groups in minutes with LaunchPass. https://t.co/5hj5Jn3Shn
Contactgegevens
Verenigde Staten
- launchpass.com
3,3
Gemiddeld
55 reviews
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Very professional team
Very professional team, I was really amazed by how involved and interested are in people's growth and satisfaction. They are the best!
11 juni 2023
Review zonder uitnodiging
Great but a few problems…
I am using the premium subscription for it. It is a really great system. The only problem is that you have to contact the team for many things and you can’t do it your self. As an example: make a affiliate system for your server, enable the auto removal if the sub is canceled. Another small problem is that you can do most things only with a call and if you don’t like that you have got kind of a problem. All together it is still a really good tool I would even say the best tool for paid discord acces.
28 mei 2023
Review zonder uitnodiging
Patrick has been huge in starting and…
Patrick has been huge in starting and maintaining a smooth running discord/launchpass sign up page!!!!!!! Extremely appreciative!
22 mei 2023
Review zonder uitnodiging
Best Customer Service
Best Customer Service ever!
Problem? Emails back in 2 min with prompt and direct answers -written by actual people not AI/bots
Got a bigger issue? Call and solve it.
Id recommend Launchpass anytime to anyone. Couldnt be happier!
27 april 2023
Review zonder uitnodiging
Best SaaS support ever
Best SaaS support ever! Uptime is excellent as well. I've used the service for almost one year and I'm not planning on switching anytime soon!
7 april 2023
Review zonder uitnodiging
Wow! CEO reached out to me!!
Wow!! What a seriously amazing experience I had with the customer service team at LAUNCHPASS. I had an issue, and the CEO reached out to me personally and offered to help me solve my issue immediately! Never before would I have expected a ceo to reach out to personally help me! I am
extremely happy with their service team and the CEO Seth and Arygrios the Customer Service Manager!
3 maart 2023
Review zonder uitnodiging
Great tool for community monetization
Launch Pass is a super useful tool to help entrepreneurs monetize their community. Was also very impressed by their level of customer care. Tech support was easy to schedule a call with and they even followed up to make sure I had everything running smoothly. Great service!
31 januari 2023
Review zonder uitnodiging
Completely Satisfied!
It was incredibly quick and easy to set up premium chat rooms with LaunchPass. It only took a few minutes to create a fully functioning system complete with product pages, payment options, payment processing, and welcome emails! 10/10 value!
6 januari 2023
Review zonder uitnodiging
LaunchPass is just Awesome!
Chole and Danny took some time out of their busy day to help me understand certain things about Launchpass and how I can resolve different issues I may face with my members. Launchpass has always given me great service with no long waiting, canned responses, lack of product knowledge, etc etc
They are a company that shows they care about their customers and this alone will place them lightyears ahead of their competition (if any!). I am new to this space of financial transactions but they make it easy to navigate and understand. They get 5 stars from me!
4 januari 2023
Review zonder uitnodiging
I love LaunchPass !!
I have been using LaunchPass since they first started, my experience has been nothing but amazing with them! I have had anywhere from 20 to 1000 different subscribers and LaunchPass managed everything perfectly and flawless. If you run any type of business with reoccurring subs and have dealt with the frustration of removing and adding members yourself you need LaunchPass asap. Any questions or support I needed was always responded to within minutes, my business grew exponentially after teaming up with them, absolutely love LaunchPass and their team!!!
8 december 2022
Review zonder uitnodiging
Great customer service
I registered for a server and then realized it had no activity and was essentially "dead". Initially, Launchpass said there was little they could do and told me to contact my bank for a dispute. However, after a few emails with Dan on their Customer Support team, Launchpass addressed my concerns and had the store owner disable their store, and they convinced the store owner to send me a refund.
28 oktober 2022
Review zonder uitnodiging
Antwoord van LaunchPass
Hi Christopher,
I'm sorry to hear you didn't have a positive experience. When we receive a complaint about a company using our service we open an internal investigation, and are required to contact the owner of that business. We cannot technically, or legally refund a customer based on their request as we are the platform not the business you purchased the subscription from. For this reason the dispute you have is with another company, not us directly, which is why we recommended that you contact your bank to open a dispute. With the evidence you provided, you would have received a refund almost immediately, while our team spent the necessary time to open an investigation into whether the owner of said group should be kicked off our platform and have his pages closed.
We'd be more than happy to get on a phone call and find a way to come to an amicable resolution with you.
Thanks for your patience with this matter, and looking forward to addressing the issue fully.
Fast customer service with migration…
Fast customer service with migration from a previous owner to me. Friendly and quick to respond. Having no issues with incorporating their platform with my business.
8 oktober 2022
Review zonder uitnodiging
Poor service
Poor service. I joined up and paid the fee and did not have any access. When I enquired with them they didn’t try to help or intervene. They only passed my email around. When I asked for a refund they passed my email again. Avoid at all costs. They just want your money.
2 september 2021
Review zonder uitnodiging
They don’t have a proper cancellation…
They don’t have a proper cancellation way. I’m charged for more than a year for something I haven’t used
21 juli 2021
Review zonder uitnodiging
Problem was solved
My problem was solved. Customer support helped me a lot.
18 december 2020
Review zonder uitnodiging
Antwoord van LaunchPass
Hi,
We are sorry for your experience, but we are the membership platform not the owners of the business you were asking for a refund from. We don’t have the ability or authorization to process refunds on behalf of other businesses. Your dispute and request was directly with them, not us.
If you would like to reach out directly to us, and remove this incorrect review, we’d be happy discuss other options with you.
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