Laura James Reviews 

Excellent customer service

Waheeb was most helpful sorting out a replacement and uplift of the radiator cover

Ordered 8 seat cube dining set. Arrived promptly and am very pleased with it. Decided to order table parasol by phone and the person who dealt with the order was kind, friendly and patient, checking all my details and making sure I got the parasol I wanted. Excellent customer service, could not have been better.

Avoid ordering from here. Ordered a bed which showed in stock with a delivery date of a week. It has now changed 4 times since then.

Customer service don’t bother replying until days later and used moving warehouse as an excuse. Them moving warehouse should not affect my order and should have been noted on website.

They basically just blamed the warehouse move and re linked my tracking. Rude and unhelpful.

Wouldn’t waste your time

I called today as I had a few issues with my order I had received and had the pleasure of speaking with a lovely gentleman called Leeroy. He was polite, well mannered and he couldn’t have done more to help. I am really pleased with the service I received today and I really hope that Leeroy will be recognised for his outstanding customer service. Thank you again for all your help Leeroy! Your very happy customer, Becci 😃

We ordered table & chairs and a parasol. We love the actual designs and think they look great now in place although there was crack in a couple of areas, and the parasol base was incorrect. This was reported straight away and we rcvd a response in quick time.
I suggest something be implemented in the order system that makes it not possible to pair that base with that parasol, as it means the swivel foot lever cannot be pressed. This would cause less issues for all involved!
Despite the aforementioned issues with the product(s) rcvd, the service (from Ashley Scott) to sort this out was very good. Prompt, direct and promises fulfilled. We got replacement parts after not too long a wait (and defected ones were collected). These kinds of actions are what makes someone happy to return as a customer. Thank you.

I ordered a shoe cupboard early August and was advised at the point of checkout that the item would be received by 18th August. It is now 4th September and I still haven’t received anything.

I have contracted the company and have been sent a tracking link twice which tells me it hasn’t even been dispatched!!!!

Had an incomplete leg in the table pack received. It took several attempts to remedy the situation but eventually it was agreed that a replacement leg would be sent out. I actually received 4 legs and fittings!!
Customer Service was excellent and helpful.

My delivery had not arrived as expected but Chanelle quickly understood the situation and offered an immediate solution. She then also followed up with a phone call to ensure that the courier had confirmed the new delivery date. Excellent customer service from Chanelle, thank you!

Very disappointing and misleading service. When I placed the order, the promised delivery date was 4–8 September. This was clearly part of my decision to purchase. The date was then changed without any warning to 10–17 September.

I have been trying to contact customer support through every available chat since 9 am, but nobody has responded. On the phone, I was told that everything was going according to plan, even though the information online clearly shows otherwise. The order is marked as “despatched”, but the delivery company confirms that they have not even received it.

It feels dishonest to promise one delivery date when taking payment and then quietly extend it by up to nine days without notifying the customer. The contradictory information and complete lack of support make this experience extremely frustrating.

Buyer beware….. o/n 821835 ordered light 21st August quoted delivery within 5 days as in stock. No light and no update on delivery. Contacted customer services via chat and they assured me somebody would call - no call ! Just want the order cancelled is this too much to ask. Ridiculous communication and using moving warehouse as an excuse. Refund please and cancel the order !

I ordered a bedside table on 26th August, which was advertised as IN STOCK, with an estimated delivery date of 29th August–2nd September.

Today is 4th September. The item has still not arrived and I have absolutely no idea when it will even be dispatched.

I contacted customer service on 3rd September and was told the company had recently moved warehouses and this was causing delays. Fine — problems happen. However, what is completely unacceptable is that they couldn't tell me when my order would be dispatched, let alone when I could expect to receive it.

Instead, I was told to wait for the delivery company to contact me once the item is eventually dispatched. So essentially, I've paid for an item that was supposedly in stock, the promised delivery window has come and gone, and the company can't even give me a dispatch date.

That's not customer service. That's simply leaving the customer in the dark.
What makes this even worse is seeing other Trustpilot reviews reporting exactly the same sort of problems. This clearly doesn't appear to be an isolated incident.

If an item isn't actually available to be dispatched, don't advertise it as being in stock. And if there is a warehouse issue causing delays, have the basic courtesy to tell customers what is happening and give them a realistic timeframe.

I have been left chasing the company for answers and still don't have one.

Extremely poor communication, completely unacceptable fulfilment and a very disappointing customer experience.

Based on my experience so far, I would seriously think twice before ordering from this company again or recommending them

Great customer service! I had a question about one of my orders, and Shivonne was really helpful and advised me on what to do.

I was very disappointed with the lack of communication with my order that was rescheduled a few times, which I ordered earlier this year. I cancelled and received a full refund. This was done without any problems. Pity my order didn't

Driver was lovely and polite and really friendly. Great delivery experience

Very helpful customer service from Rebecca. Went the extra mile to find out exactly where my order was and gave me all the information I needed. Order is delayed but at least I know what’s going on

I called on several occasions and was able to speak to someone who was happy to help, gave clear information and followed up the conversation with an email. It is so refreshing to find a company who actually offers good customer service. Well done and thank you.

If I could give zero stars, I genuinely would.

I placed my order for a bed with Laura James in May, with an expected delivery date of 5th–12th August. That date came and went and, unsurprisingly, no bed arrived. What’s even worse is that I received no communication from Laura James whatsoever to explain the delay.

I have had to repeatedly chase them myself, and I am now a full month past the original delivery date and still have no bed.

After finally getting a response, I was told a week ago that the bed would be resent. A week later? Still nothing. No bed, no tracking information, no update and, once again, I am left chasing them to find out what is going on.

At this point, I genuinely don’t know what is more impressive — how long it takes to send a bed or how difficult Laura James makes it to get a response from customer service.

I completely understand that delays happen. What I cannot understand is taking someone’s money in May, providing an expected delivery date, missing it by an entire month, failing to communicate, and then telling the customer the order will be resent only to seemingly do absolutely nothing for another week.

I have been more than patient, but this has gone far beyond a reasonable delay. I shouldn’t have to spend my time repeatedly emailing a company just to find out where a bed I have already paid for is.

Beautiful-looking website, absolutely shocking customer service.

If you’re considering ordering from Laura James, I would seriously think twice. I certainly won’t be ordering from them again.

The customer service at Laura James is just excellent. Special thanks to Erica and Caleb for helping sort an issue.
I have bought two items from this company now and will definitely purchase again.

Do not buy from this store. Ordered a carpet on July 19, until now havent received my order. 3 times emailed them they only respond by apologizing and saying because they moved to a new warehouse but no clear solution of the issue. They've just kept moving delivery date. Very poor customer service. Beware!!!!!